Quality Cool and Heat

I called Quality in December after the humidifier on my heating system stopped working. They came over to look at it and while they were there, gave me a quote for a complete furnace replacement.
I just contacted them after having decided that I did not need a complete system replacement. Instead, I opted to have the humidifier replaced. One of the owners, named Sal, told me «yeah, I’m not going to do that.» I asked him why and he told me he didn’t have time and «maybe he would get to it in the summer.»
Clearly, Sal was only interested in the job when it reached near $ 10k and doesn’t have time for smaller jobs. Good for you Sal, way to earn a loyal customer.
Avoid on general principle.
Note to Unilocalers — scroll down to the bottom and click on the «filtered» reviews. You’ll see that I’m not the only person who has experienced poor customer service with Quality.