Finish Line

None of their employees showed care, concern or willingness to help.
Few of them did not know their policies and procedures.
I went in and wanting to buy a pair of shoes for my toddler. An attendanttwo George Mason Pullover Hoodies in different sizes. They did not have a small, so one person told me that she can order it online and that there wouldn’t be a shipping fee. Another person took the transaction but was charging me a shipping fee and told me that she can’t waive it because the system charges it and she’s unable to remove it.
Then another person told her that there is a way to remove it. Then she ordered the wrong item and the first person came over and she didn’t know what to do either.
Finally, after 15 minutes they were able to place the order. I just received an email from them saying the order has been cancelled because it is out of stock. And when I called their customer service, the automated voice said «due to high volume, we are unable to take your call right now» and hung up!

This Finish Line is located in the Dulles Town Center mall and is normally pretty quiet. The store isn’t typically very busy. The staff are very friendly and very knowledgeable about the shoes and the products their store carries. The only negative is the selection is a little smaller than others like Foot Locker and a lot of times they don’t have the newer models. But, other than that, it’s a nice, clean, store with friendly and attentive employees.

I dont wear tennis shoes as much as I used to but when I do buy a pair I come here first, they have a nice selection of running shoes and gear, I aslo like the fact that they have a lot of college gear, get a Winner Circle rewards card and save more money, the Staff here is pretty good at what they do.

The sales associates are good. Attentive and eager to help. The problem is that they NEVER have the shoes either I or any member of my family want in our sizes. Seriously. What the heck is up with that? Sure, we are offered the ability to order them and have them delivered to our house, but if I am out to purchase a pair of shoes ranging in price from $ 80 — $ 180 then I WANT THEM NOW and not 2 weeks later. Plus I want to ensure that the pair fits properly and not try on a «similar» pair to hopefully get the «correct» size. Get with the program and order more sizes to have in stock OR replenish your supplies when you run low.

Mainly carries sneakers for running. They also have a small selection of clothing. They also carry socks, a few backpacks, and inserts for your shoes. Didn’t have many of the colors I wanted in my size. Some of the shoes they had were old according to the sales associate and they didn’t have my size. You would think if they have limited sizing left they would be on the clearance rack? No?