Safeway

Sorely disappointed in store manager Bryan K. My mother-​in-​law goes in to purchase a few items and while she is in the store it begins down-​pouring. When I can see that she’s in line to check out, I pull to the front so I can keep her dry. Bryan comes out and INSISTS I can’t park out front. I explain that my intentions are to keep my elderly mother-​in-​law dry … and he stands his ground. He insists I must park away from the front. I’m disgusted.

Long lines. Staff made up of mostly new hires being trained. English seems to be a second language. Lights above registers are on and off like traffic lights. Usually only one register open at Express register regardless of how many items you have. You feel like other customers with fewer items think you’re an idiot. Not sure how this store survives with all the competition, probably makes it off people who are familiar with the operation and location. I guess you get use to hanging if you hang long enough. Nerves can’t take this place.

It is always stocked it’s always very clean in the food in the meats and produce seem to be fresh if I have any challenge there it is having more cashiers to check out

What, Safeway?! How could you?
They downgraded their single serving sliced cheesecake from New York style cheesecake to Dreamfactory cheesecake! NOOOOOO!!! The new cheesecake is absolutely dreadful in taste and quality. It’s the same price of $ 3.99 per slice but it’s clearly substandard then the NY style cheesecake slices they used to sell. I tried the Choc Chip Cherry and the Plain variety Dreamfactory cheesecake and both were gross. Well within the expiration date, the single serve slices tasted old, stale, and the outer edges were a chewy, disgusting, gelatinous mess of tainted frosting or some cheap cream filler. It’s so disappointing! I used to come here only for their single sliced cheesecake but never again.
Forget the fact that the lines are insanely long and they don’t have any self checkout lanes but now they’re bringing down the quality of some bakery items and still charging the same price. I heard they used to sell authentic pound cakes once, too, and downgraded that to a substandard ‘loaf cakes’ now but I didn’t expect this. Their single sliced cheesecakes were amazing once — creamy, airy yet dense and rich in flavor and quality — but now, they’re selling a cheaper substitute that doesn’t even come close. Horrible!

This is my family grocery store. They have amazing managers specials daily and have not had to wait in line since the new management. Safeway is back in a big way!

Better stores in the area mean I don’t have to settle for this slow dying animal known as the Safeway on Pidgeon Drive. If it weren’t for my prescriptions due to my doctor’s office being across the parking lot, I wouldn’t even shop here.
As many people have mentioned over and over again in their reviews, the lines are outrageously long due to the place frequently, if not indefinitely being under staffed. As a result, even when I’m physically in the store for my meds, I refuse to shop here. I’d rather spend ten minutes driving up the road closer to home to hit a different grocery store then spend twenty minutes in line for two things.
Like I said, I do shop here for my prescriptions, but sadly there’s even room for improvement with the pharmacy department. For starters, the counter is too high, and as a result when you step up to it nobody in the back can even see you’re there. There’s also no bell to get someone’s attention. In addition, there’s always only one person working, which means if they’re busy, you’re waiting.
Honestly, I don’t know how this Safeway has managed to survive these past few years. It just seems to look worse and worse every time I go.

Oh Safeway. You’ve been here for so many years, what happened?
This store has been here for as long as I can remember but now it seems so rundown. I don’t come here too often because I favor Target a little too much but when I do stop in here for items there is always super long lines. Every single time. The ceilings are a complete eyesore. The empty food bunkers in the back don’t look too good either. Just a sad scene at this Safeway.

This Safeway is close to home. That is the only positive thing I can come up with and the only reason I occasionally set foot in this store.
Chronically understaffed; always a line for the one or two check lanes they have open (if you’re lucky…)
Produce quality is the worst of any grocery store in the area; they keep produce on the shelves well past its prime.
Avoid unless you can’t afford the extra 5 – 10 minutes to get to Food Lion, Giant, or Wegmans.

Watch out for expired food, long lines, terrible beer prices and no variety.
The flowers are nice though

Expired food on the shelves every time I shop here.
Eight registers. Only two are staffed. Eight people deep in both lines at 5:45 on a Monday evening. AVOID.

There are certain things you don’t want to be greeted by when walking into a grocery store. The smell of rotting, fetid fish is one of them. But thanks to Safeway, this is an experience you can have immediately upon walking into the store!
It’s hard to shop for food when you’re thinking «Why does it smell like a whale fart?». It’s overpowering. The thought lingers with you as you browse the store, walking the aisles. If the first thing you’re greeted by is the smell of rotting fish it’s hard not to ponder what ELSE is wrong with the store. First impressions and whatnot.
I thought this was just a fluke, but two weeks later, the smell is still there and STILL just as bad.
So… yes. One star. Grocery stores are NOT supposed to smell like that.

Since this grocery store is right across Rte 7 from my house, I really WANT to like it. The problem is that, well, it’s horrible.
The people that work there are nice enough and are helpful and friendly. The store itself is pretty clean and organized.
Soooo what’s the problem? Everything else.
–They are frequently out of certain products that (in my opinion) are pretty basic staples.
–On two instances within the past year I’ve gone there for my weekly shopping trip and their entire refrigerated and frozen sections have been empty and dark. Apparently their cold storage set up was down. This isn’t entirely their fault (sh*t happens), but I’ve never seen that anywhere else.
–This is probably the biggest issue: I have (on three separate occasions) purchased food that (when I got home) found out that it was expired. I’m not talking about milk that was one day past it’s date. These were all at least a few weeks past the expiration date. I returned each item within a day or two and the manager each time was nice enough.

I’ve grown to appreciate Safeway over the years, however, Jim T. nailed this one. Perfect for one single thing, but then if more, just keep it moving to another store.
Shame too, this place was a great grocery store years ago, sadly, I guess they couldn’t keep up with other stores in the area.

Absolutely the worst customer service I have ever experienced at Safeway. Never has enough checkouts open and the employees care more about their personal conversations than about helping customers.
It is worth driving elsewhere just to avoid this store.

Poorly managed. They never have enough cashiers. The only reason to go here is for convenience (proximity) and picking up a single item. Otherwise, go anywhere else to shop because that single item that you go here to purchase will take you all day to buy.