T-Mobile

Worst customer service I have ever experienced and they are proud of it. I purchased an iPhone that would shut off constantly. This was happening within three days of my new purchase. I went in on a Friday evening to exchange it because it would not turn on. They went to the back, checked and told me they had the replacement. After a while my phone turned on again and they told
me they didn’t have the replacement anymore and asked me to go to the Apple Store to replace it. This is not my first bad experience with them. Save yourself the time. They are the worst!

Contrary to the previous comments, I had an excellent service experience at this location. The staff was friendly and knowledgeable. The manager was great and even helped me set up my apple account to make using my new iPhone that much easier.

«He’s always on lunch»…that’s funny because the manager’s definitely a SHE. I guess if you’re asking for a «he»…“he” will always be at lunch.

When you request to speak with a manager he’s mysteriously always in lunch! They have the worst customer service ever, the manager is of no use because he clearly does not care about a customer that has been with them for eight years. Stay away from this store, the manager and staff don’t know anything and DO NOT care about the customers. Go to AT&T or Verizon honestly. It’s worth the extra dollars because you’re going to have headaches with customer service later on!

Wow I’m the first to review this place, what a surprise. The one star is simply because 0 is not an option. T Mobile as a company flat out sucks and this store in particular just ices my cake. I’ll start from the top, it’s gonna take a while but read it if you value your sanity and don’t wish to be robbed of a big chunk of cash.
So it all began when I thought Verizon was charging me a little more than their service was worth, having already used Sprint in the past I though T mobile would be a good idea. They were the cheapest (that alone should have been a clue) so I went in to see what options I had. Got a decent deal on two Samsung Galaxy phones and ended up getting a family plan. Now since I don’t live in the city the salesman was not certain whether I would have data service at home but assured me that if it didn’t work, I had 14 days to come back for a complete refund. Of course I believed that line of BS and made my purchase. $ 454 later I was out the door.
Well of course the service at home was non existent, apparently T Mobile only has service in the hood. Anyway less than 24 hours later I was back in the store to get my refund. Well wouldn’t you know it, it was not that simple. Since I’m not like the majority of people and prefer to pay in cash, instead of buying things I don’t need with money I don’t actually have, I had to get my refund via corporate check. Sucks but they told us it would only take 4 – 6 days which would have been fine.
Well after waiting for two weeks we started calling and sure enough the twelve year old who processed the refund did it wrong, but they never informed us of any issues. The manager ducked us for days and we were finally able to talk to another manage who said he fixed things and that the refund was coming. A month later we got a mystery check for a little over $ 80 and then called to see what was up. The manager was «at lunch» and was supposed to call us when he returned, that was four days ago.
Well today another mystery check showed up, this time for $ 354, wrong amount once again. Manager is still ducking us or is enjoying the longest lunch break in the history of t mobile.
Over a month into this mess they are still holding our money hostage and scatter like cockroaches when we attempt to contact them. Now I know why Verizon charges so much, BECAUSE ITS WORTH IT. T Mobile deserves to crash and burn and this store especially sucks. Brain dead employees, horrible customer service (unless you are Spanish) and an all around disaster to deal with. Do yourself a favor STAY AWAY FROM T MOBILE, its not even worth walking in to crop dust the staff, my farts even have better places to be.