LensCrafters

Horrible customer service!!! rude, rude and rude. Every time I go there instead I feel mistreated. First time was not even a hello welcome. That dude was rude assisting his coworker infront of us. 2^nd time I came he wouldn’t let me go when I told him I’m no longer interested in the glasses Bc they couldn’t do what I wanted. 3^rd time he told me to sit and wait for him-​10 mins I’m okay but almost an hour with a small child? 4^th time I’m just here to pick up my glass and dude told me to sit and wait. This time I stood right infront of him and he was doing something with the papers. Rude!!! I’m waiting helloooooo!!! His actions was rough, loud and fast like he was annoyed. I am your customer !!! I will contact corporate and if they cannot resolved my issue I’m contacting a lawyer. It’s no longer about $$$ it’s now about how I was treated, how my time was wasted and how upset I am as a customer. Oh Bernard was his name!!! Never going back again. If you want to meet I will drive to Tyson store to meet you.

Rude. Rude. Rude. I was told my eye glasses will be in 7 days at the most so I called to check on the status and they told me now 10 days and the man on the phone called me a liar and said «I would never say that time frame. We will call you when the get in». I can’t stand the way I’m treated here. I will never shop here again.

The eye doctor next door is fantastic. I would highly recommend and would give her 5 stars.
LensCrafters is great with a few hicups. The manager there was very kind, I believe her name is Kathy. We were there in the evening and waited on my husband’s glasses. We didn’t buy new frames, just new lenses. We decided to wait and walk around the mall and it was near closing so when we returned it wasn’t ready yet. It turns out the lens cutter misplaced my husband’s frames so they were frantically trying to look for it. Luckily, they did. For having to wait so long after closing, they gave us free supplies of our choosing, which was very generous. We just got lens cleaner and wipes.
About a month later my husband’s frames broke. We returned to LensCrafters and they said they can’t fix the frames because of where it broke, but since we got the lenses not too long ago, they said we can do a return and purchase new ones with frames. It was a long process, but the person who assisted us was extremely friendly and helpful.
At peak times it’s ridicuously crowded and you could be waiting a long while for someone to help you. The best time to go is weekdays during the day, weekends when they first open or after 7pm.

My prescription was too complicated so my glasses were sent off. I chatted with LensCrafters online and they told me my glasses were at the Dulles store. I went to the store, waited for 45 minutes for someone to tell me they had no idea LensCrafters had an online chat feature and that they had the ability to tell where my glasses were at. I left the store. Same day I received a call that my glasses were in. I went back to the store and waited for another 45 minutes. LensCrafters… Hire more people or make the lab people who stare at us while we wait at least help those who are just picking up!!!

watch out for «Omar» aka. the «General Manager» — the guy is a sleezeball
the snake tried to pawn defective lenses on me & then would not remake
«Kathy» does not work here anymore, either — FYI

Kathy is the best. She helped me out with choosing the frame. Her positive energy got to me. I totally recommend her and this palace

I actually had a good experience when I went. I walked in with my prescription and was almost greeted the minute I walked in. My attendant Kathy helped me with my order. I didn’t want to get new frames and I like my current pair. I gave her my prescription and my insurance information. As she entered the information in to the computer, she showed me what my insurance would cover. She was very friendly and helpful. Since I’m practically blind as a bat, my lenses were not on hand. They had to be special ordered and could take up 7 – 10 days to arrive. I had no issues with this at all. I was told I would be called as soon as they came in. Less than a week later, I was called about my lenses. I dropped them off a couple days later.
When I came back, Kathy was there and remembered me. She made sure my lenses were there before I gave her my glasses and left. I told her I’d be waiting for them. So I roamed around the mall blind, hoping not to bump into anybody or fall over the railing. Anyhow, I went back about 45 minutes later and started looking around the store. About 5 minutes later, I was told to try them on as they were done. Perfect fit. What more can I ask for? I’ve never had an issue with this location. I’ve been buy my glasses from them for a few years now.

When they say it takes about an hour, they are talking about getting waited on. Although the eye doctor next door, Dr. Unwalla is excellent, Lenscarafters is a joke. They never have more than 2 people working, so plan opn waiting at least an hour even to pick up glasses. Your prescription will change before you get service. NEVER AGAIN, will I go back there.