US Post Office

Came to mail a letter which had to be postmarked today, the clerk was so rude and loud even downright intimidating I had to write a review. I put together the required amount from various stamps I had on hand and know it was right and she confirmed it, but because one of them didn’t look right to her — I had bought it earlier and it had a stamped date but it was metered — she said it was «used,» unacceptable and at first said she could PM it but it would be returned so I said fine, let’s see what happens but told her she didn’t have to literally yell at me, I was just trying not to waste money I’d already paid. Then she said in a rude hostile voice that she wouldn’t even PM it. My regular PO would have at least taken it.
Didn’t catch her name but she had tattoos all over her arms and could’ve been a doorman at a bar. She asked a large passive
man who naturally backed her up, I could hardly wait to get out of there. Threw the letter in a late pickup box in the hallway Sure hope it’s not the same two doing the retrieval and pickup or she’ll probably rip off a stamp or something.
Seems an easy job in a safe location, why are they so miserable and treat customers bossy?
Do they realize they’re gov’t employees paid by our taxes? That they get pensions others would love to have, few in the private sector get pensions like that or real retirement benefits!
Had a bad experience here once before. REAL SHAME because it’s a convenient location, no other PO’s nearby within 15 mins’ since the one on Lyons closed.
Odd how the place still looks like an unfinished warehouse but I wouldn’t even mind that, if the service was decent.
AGREE WITH BLAKE L, THEY WILL FIGHT OVER PETTY THINGS TO TRY TO WRING MORE MONEY OUT OF YOU EVEN IF IT MEANS ALIENATING A CLIENT FOREVER.
Previous bad experience a few mos. ago, the clerk (the same male) refused to take a flat rate package because one side had ¹⁄₈^th inch above the other side, he AND manager said I’d have to pay nonflat rate WHICH WAS $ 50.00 MORE FOR A TINY PACKAGE.
NO OTHER PO HAD GIVEN ME THAT SORT OF PROBLEM and I mall similar packages at least every other week, from Malibu to Silverlake.
Santa Clarita PO management takes residents for saps but SR is WORSt ever.
Surprisingly it’s most helpful at the one in less trendy Canyon Country.
None of the PO’s in Santa Clarita carry the large-​size 2-​day Priority Mail flat, flat-​rate boxes BTW: the manager at the one in Valencia said by orders of the General Mgr. of the Santa Clarita Postal System. Maybe because you can fit the most in those so they’re much better value than the ones that fold up like a square box.
Inferior customer service in Santa Clarita overall, but this is way the worst.

I have been using this location since the location on Lyons was closed temporarily for construction purposes in 2015 and I always received kind and professional service. This last time, I was serviced by Maggie who did appear very personable and forced me to pay $ 3.49 for packing tape to secure a box I was mailing when tape was always complimentary if I was not able to do it remotely for some reason. Needless to say, after giving them tons of business in recent years, I was not very happy about this and left in silence. Customers appreciate consistency and if I give you my business I would not expect to be forced to pay $ 3.49 for only a strip of tape!

Absolutely terrible! Wish I could give 0 stars, employees were so rude! It felt like we were a burden on them. Too bad because this is a great location.

New location, friendly staff, right between bed bath & beyond and sport chalet! They include mail yourself machines and drop boxes

So happy this station opened close to home. Else I had to go to New hall for anything postal related. Folks are nice inside and very spacious. Its still got new building paint smell.