Babies R Us

I frequently shop at babies r us and I am impressed with every employee that has assisted me during my shopping. I have ALWAYS been cheerfully greeted as I enter the store and NEVER have to search for an employee to assist me as they are readily available, very knowledgeable of all the products in the store. Janelle, Alicia, Stacey, Heather and Jay just to name a few have ALWAYS been polite, attentive, helpful and even educated me on several products. I would strongly recommend babies r us to all new expectant mothers. The employees know exactly what new mom’s and babies are going to need and they never try to over sell anything. Great people, clean organized store, KEEP UP THE GOOD WORK BABIES R US.

I took my niece to sign her up for her baby registry… The girl that helped us, Heather came to sit down, didn’t even say hi or acknowledge us and looked at her phone, if you really hate your job that much not to help your customers, you shouldn’t be working customer service! She didn’t once asked how our day was going how we were doing, nothing! I couldn’t stand her attitude so I got up and started shopping… my niece finished up her registry, she didn’t even tell us thank you or have a nice day or anything! after the registry registration we went to pay for my stuff that and she helped us at the counter and once again, she didn’t acknowledges us or asked if we found everything OK, didn’t even ask if I wanted to scan the rewards card she just gave my niece 2 minutes ago… I spent $ 100 in that store and if it wasn’t for people like me spending money there, she wouldn’t have a job! SMH… This will be the last time I go there, thanks to Heather!!!

babies r us, is having their trade in deal again. I’ve never used it before so wasn’t sure how it work. Since my husband and I decide to stop at daughter number 5. I had no use for my infant carrier, but we need a bigger car seat for our daughter. I had my eye one that I really like but it was a little pricey. So when I heard of this trade in deal, I know it was time for me to cash in. So today I went to the store, the item went on clearance, even better deal. Super happy. Until I was told not allowed on clearance item. So I was trying to figure it out, if it would be better to pay regular price and get the 25% off trade in. I was work the number. When the nice manager said I’ll do it on the clearance price. So happy! saved tons. Love shopping for our bigger baby products here. I’ll keep coming back.

I wish there was a location closer to my house but whenever I make my way to Trinity Parkway, I always stop here. I recently discovered that they clearance section on clothes is amazing, I stocked up on a ton of overalls and onesies for my son. The selection of items here is amazing and greatly prices. Not to mention that the staff is quite helpful and nice.

I had an amazing experience at this store location! Amazing staff helped me find what I was looking for and went above and beyond to offer me excellent customer service! I would highly recommend this store at this particular location to anyone and everyone and I will most definitely be back for all of my children and baby needs! Thank you again Jay for your help!

I was running low on diapers and wipes while I was in town visiting family for the week so came here to stock up. I didn’t realize they opened at 10am on a weekday so I waited outside for 15 minutes for the store to open up. When the doors opened, I walked in and 3 of the employees were sitting on top of the counters talking and all looked at me and didn’t say a word. Out of habit, I just said Good Morning to them and was pretty taken a back that they all looked at me and didn’t say anything in response.
I use Honest Diapers and wipes and after browsing a few minutes in their diaper section, I didn’t see them on the shelf. I walked back to the front and two of the three employees were still siting on the counters… pretty unprofessional if you ask me. When I asked if they carried the Honest Brand not one of them had heard of the brand. I was pretty shocked but if they don’t carry that line, I suppose they wouldn’t know anything about it but I was still pretty amazed. Even when I wasn’t a parent, I knew about Honest Company.
I’m not a regular customer of Babies R Us so I had no clue they didn’t carry. But judging from how these employees were just lounging around at what I would imagine is the beginning of their shift, I’m just not impressed with their service — and now that I know they don’t carry a product that I purchase often, I doubt I’ll need to return. After my experience last Friday morning, it doesn’t appear that I’m missing anything.

Last night I went to baby’s r us to buy my pregnant friend a breast-​pump. Gale was so helpful! He showed me all kinds of good products and he also helped me find a coupon! Store was really clean and organized.

Baby’s R us is the best baby store. Although, I have only been to the one in Stockton but It sure is awesome. Great customer service across the board. It is never hit and miss with this store! Always on point! Love it

What an amazing registry experience. They offered all of us water and made sure we were comfortable even though they were so very busy. The selection was the best I’ve seen at any baby store, with tons of discount racks to fit our budget. I look forward to returning.

Came in to try out gliders and recliners. Service was awesome! This location has way better service than the Elk Grove store.

I have to update my review since I spoke with a supervisor and assistant store manager today and they honored the deal for me. The customer service was there today. Didn’t get the car seat I wanted since they didn’t have it in store, but I am satisfied that my research and work did not go unnoticed.

I’ve been in here over 20 times in the last month. I was due (now overdue) Sept11,13. The staff has ALWAYS been friendly and accommodating. They’ve matched prices and taken coupons with no clear fine print. Overall great customer service. Glad I registered here, as well as Target. This store by far has more baby products than any other in the city.

This store has a pretty good selection of everything baby.
This review really isn’t about the merchandise that they sell, rather about the customer service that I received during my shopping experience. It was fantastic.
Long story short, I had a really nice sales associate go out of his way to research an item for me. He was busy helping someone else when I asked for assistance but he made sure to look into the item’s whereabouts and made sure that he relayed the information to me before I left the store. Nice.
Then, upon checkout I realized that I had forgot my registry completion coupon. There I was, with all of my items stacked up on the counter and I forgot my stupid coupon. Ugh. The sales associate was nice enough to honor my coupon so that I didn’t have to return to go through the entire process again. So nice.
I have had nothing but good experiences with Babies R Us. It started with the registry process and ended with the registry completion process. Nothing but good things to say.

The store is messy. No one offer to help nor greeted me. Every time I come in the wait time isn’t too bad but I wish their customer services was better.

A great place to registered. Cute clothes and have everything you could possibily need for your child.

Horrible customer service

Love this place! Just received a great deal on a gorgeous baby dresser! Will write a review later!
Ok so I am having my 3^rd and LAST son, and I never registered before (personally feel it is tacky to tell others what you want) but my sis/​friends said I should, so I did. I think the best part was getting to point the little hand held tagger thingy at items and «add» them! Kind of like laser tag! hahaha so ok, seriously, yes, I will agree with another « Unilocaler» that the prices are higher than Target, etc, BUT, that being said, you are also shopping around a classier type of person here, as the higher prices weed out the rude, obnoxious shoppers that you would find in a lower priced store; and you are definitely getting a better product, as Babies R US carries the top of the line gear, and has EVERYTHING you could possibly even not think you need, until you see it on their shelf! Other stores will not have the selection and/​or high end brands, which when it comes to safety for a car seat, stroller, etc you better want the best! This store also had a lot of items on sale, which I was shocked and asked why. They constantly get new items so they need the room! So you may as well check out their sales, as you may find nicer items at a nicer price!
Love this store now, and really appreciate the front row parking! Yes that was me parked in front, AND walking over to RAW Sushi! lol

Worst exchange policy ever even with a receipt they give the hardest time. I bought an item and within 4 days decided to finally use it and it didnt work I took it back to exchange it and they wouldnt take it back. They make you feel that they are doing you a favor by taking their broken item back.
Another time I brought back another item I was not asking for my $back just to get a different item but no they ended up giving me a dumb excuse to why they couldnt take the item back and exchage it. Keep in mind item had not been open and seal was intact I had my receipt.
Will never buy anything again here prefer to go next door to Target.

I love this store! Very clean and they have the biggest selection in baby/​toddler shoes. Good place for baby/​toddler stuff

What a wonderful idea, shove all the baby items in one store so you don’t have to go any where else. WRONG! Like one of the previous reviews I only come here for organic items. Even with the coupons it’s way over-​priced. You can find the exact same items on Amazon for way cheaper and get free shipping. Better yet, walk a few stores over to Target. They are even carrying more organic items. Yee!