Dunkin’ Donuts

The staff was actually arguing about who does what in front of customers who were waiting to be helped. Then after all was said and done they made a mistake and got our order wrong. The staff needs to concentrate on the work at hand and taking care of the customers.

Very poor service here. Long waits for service and then long wait to process your order. Not very customer focused.

INEXPERIENCED STAFF. When I arrived at this location I was immediately attended to and greeted warmly. I noticed 4 employees all of which appeared to be busy with something. I also noticed a few people standing off to the side waiting. I ordered my oatmeal and asked for only water to be added. I was asked in a very confused manner «No milk?» No ma’am, just hot water, to which she replied, «Are you sure?» I was very tempted to respond honestly, but I chose to bite my tounge since they had control of my breakfast. I replied simply, yes I’m sure thanks. You can only imagine what I REALLY wanted to say.
Little did I know that my order was going to cause a team meeting. They were actually discussing how to make the oatmeal with just hot water. This went on for what felt like an eternity. So much so that the others that were waiting began to realize that my order caused a delay in them receiving their orders. I tried to help by telling them to just add the water and mix. I got multiple looks, not all friendly, and they continued with their huddle. On guy yelled, «How hard is it to make oatmeal, I’ll do it if you don’t know!» The reply «There’s three ways to make it». No sure what that has to do with just adding water, but it was now obviously the cause for the group meeting.
As the others before me slowly got their orders, they slowly walked away and gave me consoling looks to hang in there, which I did. I then heard one of them ask, «What do I do with the fruit?» In a spontaneous utterance, I shouted ADD them”. I immediately realized, I said it out loud… oops. I received the look of death for a moment and then she continued mixing.
After my moment without end finally ended, I got my order. When I opened it I immediately laughed. I got a lump of oats that clearly did not have enough water added and the fruit was served on the side. I decided to throw it away and go to the D&D just down the street at the intersection of Main St. They know how to make it without question.