KFC

Nasty place. I’ve seen cleaner rest areas. Soda scum across the counter. Out of forks. Smelly smoker employees. Layers of greasy scum on the front door. A black path of grease from the front door to the parking lot. Busted lights and cobwebs in all the windows. Frosted streaky windows. One wet napkin used to wipe down 10 tables. I think this place is going to put my Obamacare to the test in a few hours.

Prior to tonight, the last time I ate at a KFC was 5 years ago at the Barberton location before it closed down. I thought there was no way it could be as bad as it was then, where they had only two people working and it took 15 minutes to get our food. Well, this experience was pretty darn close. First off, the smell from the bathrooms near the front counter was absolutely nauseating. Pretty sure they hadn’t cleaned in there for a few days. Next, it took 5 minutes of us waiting before they told us they were out of mac n’ cheese. While waiting, we also noticed multiple pieces of dropped food clearly visible on the kitchen floor. I thought the quality of the food was okay, while my fiancé said his original recipe was greasy. While we were eating, we heard someone in line being told that they were out of dark meat, and that it would be at least a half an hour before they had any. Seriously? It wasn’t like it was the end of the night… it was 7:30. Needless to say, it will probably be another 5 years before I visit a KFC.

Ugh this place is so infuriating! I have been here three times and the last time was the very first time they ever got my order right, but also the third time I had to wait 5+ minutes for my food. On top of that, I was given ELEVEN, count them, 11 packages of flatware to go with my 3-​piece meal. I mean, I guess she thought I would need one fork for every napkin? I don’t know, it was odd, and now I feel all of this guilt about wasting plastic utensils.
The other two times I’ve arrived home to the wrong food and one of the times they literally told me they were out of green beans. How is that even possible? This is also the only fast food place where I’ve ever been compelled to call their customer service WHILE I was in line. There were tons of kids roaming around in there (I was in the drive through) and only one poor girl was making any attempt to prepare my meal. Trust me, I had plenty of time to chat with the lady in Kentucky.
I wish I could count on this place to get my order right every time as we really do like their grilled chicken and mashed potatoes (when we actually get them).

I don’t come here often. It is the closest to my house at a 15 minute drive. It is clean, neat and customer service is great. I’ve never had a problem here and the food is excellent, considering it is fast food.