The Home Depot

I’ve been here several times for anything ranging from new lightbulbs to new stoves/​grills.
The service is always great. There’s a decent flow of customers, but it’s never overly crowded and the lines are never long. They also have self-​checkout lanes, which is nice.
This Home Depot is clean and organized. There’s plenty of staff working the floor if you need assistance, and in my experience, they’ve always been willing to help me locate things, find the best option, etc.
Parking is easy, as their lot is separate from the rest of the stores in the plaza.

During Hurricane Sandy I went there (Home Depot Stroudsburg) to get a generator. A truck full of Briggs and Stratton generators had just arrived. I bought one of the 5500’s and took it home. I am pretty crippled from Lyme Disease so getting it home, out of the box and running with cords set up was a bit of a challenge. When I finally did and had it running. it lasted all of 5 minutes before it died. I checked fuel spark etc. (all while outside in the blasting rain) Boxed it back up and took it back to Home Depot (by the time I got there I could barely walk)…I had not had possession for more than 2 hours.
When I went to the service desk to report my problem… they pointed to a sign saying «no return of generators». I said I was not returning the generator but wanting to exchange it for one that runs… explaining I just bought it and it did not work. They told me my only option was to send it back to the factory for service… in Iowa…3 — 4 weeks turnaround. This while in the middle of the hurricane and me with no power. heat, light etc. I ended up having it repaired the next day by a separate local hardware company (Steele’s Hardware)…who was also a Briggs and Stratton service center. It took them two tries but they finally got it right… ethanol fuel build up had caused the problem probably from fuel they had used to test run the unit at the factory. Home Depot did nothing for me and left me stranded in the middle of the hurricane…
I have never bought anything since hurricane Sandy from this store and I never will again… what unbelievable jerks.

Best time to go there is first thing in the morning. The morning staff is great! Charlie in the tool department is amazing!

Every time I came here I left aggravated. I do not go here anymore. from my experiences workers seem disinterested and were not helpful.