Enterprise Rent-A-Car

I went to this location for an insurance replacement and the service was awesome!!! Veronica got me in and out and made me feel very comfortable in the rental.

Horrible customer service waited 30 mins to get a vehicle. The rep is scattered and can’t focus on customer he is dealing with.

I got in an accident and I was sent here by my insurance company. My insurance approved my car rental, but they kept saying they couldn’t find my reservation. I had called 2 hours prior to me coming to confirm my reservation and claim details! They didn’t even bother trying to help me while i was here. After I called the insurance twice, enterprise finally found my reservation. They gave me a smaller car than originally was negotiated and they didn’t even apologize. I had to wait about 15 mins for them to clean my car since they barely have any cars on site. The line was long and I had to get in line 3 times because everytime I reached the counter they had an issue about something or another. What is the point of calling prior to make a reservation? This place is terrible. I lost over an hour of my life I’ll never get back.

Make sure you get there insurance because otherwise they file a claim against you when there employees damage the truck. Complete fraud there employees lie when they say they will be there. The employees lie when fill out fuel gauge information (this was to my benefit). They lie when they damage the truck and blame you. Avoid this fraud if possible.

Go with Hertz or you’ll rue the day…
ENTERPRISE DOES NOT RESERVE CARS — FALSE ADVERTISING!
Terrible customer service, just as despicable as Comcast’s reputation. Management and the corporate structure (main number) do not care about the customer’s needs or TIME! There is no integrity in their business dealings! It is not acceptable for your overworked employees to be constantly faced with enraged customers when it is corporate communication and inventory dealings are dropping the ball! Customers trust that the business holds up their end of the deal — getting jerked around is unacceptable.
The Enterprise system is broken and the management needs to revamp their system or continue to lose business. This is the millennium folks, if you continue to screw over the customers who trust in your business ethics you will be faced with the consequences of the news virally spreading over social media.
Similar experience, reserved a car, and they gave it to someone else. Only I was on my lunch break, had to pick up my mother, then fight through lunch rush hour traffic just to get there and find out my scheduled reservation and pickup time were pointless — they don’t slap a reserved sticker onto cars when your reservation is made, it’s first come first served! I was late returning to work because I had to return my mother to her residence and could not make it make that evening to pickup the vehicle at 5 (an hour before there closing) due to my work schedule and life (HENCE THE RESERVATION).
I spoke to 10 different Enterprise employees that day, from the main phone number to the local office (I won’t even go into the treatment by their main phone employees or how they had me on hold for about 30 minutes…) — and I wanted to TEAR MY HAIR OUT FROM THE FRUSTRATION. I will take my future business elsewhere, and being a Public Relations major I will definitely not forgive and forget this — I will never send business to Enterprise and will strongly advise all others to go with Hertz.

Service is perfect.

I’ve been using this location for years. I have like two others near me but this is a preferred. Great customer service, friendly staff & always on point. Keep up the great work!

Joseph provided some of the best customer service I’ve received in a long time. At a very busy location he is patient and takes his time with every customer. The facility itself is beautiful and very well kept. I would rent from this location every time.

Had no cars. Said another enterprise down the road had cars available. Went ahead and drove down and there were no cars available. They told me that they’ll take my number down and call me whenever they had a car available. (Said car was getting a checkup and it would be ready in 2 – 3 hours) I never ever received a call. I called them back 2 – 3 times the following day, and no one wanted to answer the phone. So, while my car is in the shop. I am driving my girlfriends car. Enterprise sucks.

Made an insurance reservation several days prior and the day I was to actually get the car I was TOLD I needed to pay more because they didn’t have a «mid-​size» vehicle, only «full-​size» cars. It’s painfully obvious they want to increase my daily rate and have me pay out of pocket for an insurance rental. I can’t wait to tell Allstate how their clients are treated at this branch.

I really like the people at this branch office. I have been renting one day a week for over a year now and I am pleased with the service. They are professional and do the best they can to satisfy the customers. I also rent personally for vacations.
I have found it difficult to get through on the phone as they are usually very busy; so, I prefer to reserve the cars on their website and just pick it up to save time at check out.

Loved this branch! The guys here are awesome, easy-​going and really know how to make you feel welcomed. The place was packed, but Imran seemed to have everyone happy and under control. The process of picking up my rental was made so quick & easy, and Imran made sure that I wasn’t going to have to pay anything out of pocket since the last Enterprise I visited really got me for my money. Imran is hilarious, friendly and helpful. He made sure that I understood each document I signed and sent me off in a very clean rental. And guess what? It had gas! **And for anyone who hasn’t read my previous Unilocal review for the Enterprise at Sterling McCall’s Restoration Center: the employees were rude; they charged my debit card without authorization; the rental they provided me with was dirty, poorly managed, and was given to me with the gas tank light on.
I am a happy customer. I’d highly recommend this branch. :)

I always had a nice experience with this location. Recently, I had an accident so insurance made a reservation for me. Dustin was very helpful in getting the car of my preference that suits my $ 40 a day insurance coverage.

The guys at Enterprise are always a pleasure to deal with no matter the location and the one in Sugarland is no exception. Great service and always friendly would rent from here again.

I have used Enterprise rental on occasion over the years, I rent a lot of vehicles for work. My most recent experiences with them have renewed my resolve to never darken their door again. Out of the four store fronts I have spoken with today, this one by far is the worst.
I called to exchange a car that is not working properly and is not safe to drive. On the second call, no one answered the first time. The employee, one made fun of my name then told me they would not exchange a broken car for one of their working cars, I would need to go back to where I rented it, a half hour from my location. I need to return the car because it’s not safe to drive. I was trying to look past the sticky goo on the shifter column the stained seats in the car, the mildew smell.
When standing in their lobby, I saw the 100% customer satisfaction guarantee. This must be one of those guarantees that you need to read the fine print.

I have rented from this location many times, and every time I receive just the most wonderful service. The assistant manager is Imran Walji, and he will do anything to make sure you are a satisfied customer. Every one should take a lesson from Imran when it comes to making sure that the transaction is smooth and effortless. Imran makes sure that the rental car is clean and in good working order prior to releasing the car, and he makes sure that you are always 100% satisfied.
It is not only Imram, but all the employees at this location are as friendly and professional as can be and I will always continue to rent from this facility.

After a recent accident in which our car was totaled, we requested our insurance company to direct us to the closest Enterprise location to our home, which happened to be this one. We seemed to be off on a good start, since Enterprise did email us promptly to assure us that they have a car reserved for us within the $ 30/​day limit set by our insurance company, which we would be able to pick up on Monday morning. Okay, sounds good.
We arrive at Enterprise on Monday morning (accident took place Sunday) and things run pretty smoothly. They take care of all the paperwork and hand us the keys to a Hyundai Genesis. Fine, whatever– any car works as long as it fits in our insurance company’s set limits. We’re quoted a price of $ 27 and change, and we’re off. This is where things go downhill…
Tuesday morning we receive a suspicious call asking us whether we want to exchange our vehicle for a different one. No thanks, we’re fine. Then, twice more on Tuesday, representatives from Enterprise call to ask us whether we’d like an exchange. Same thing happens 3 times on Wednesday, and regularly throughout the 10 days in which we have the rental. Why would we care to switch– as long as it can get me to and from work, I’m not complaining, nor am I looking forward to the hassle of exchanging for no reason.
The evening we go to back to Enterprise 10 days later to return the vehicle— BAM!— we’ve been charged about $ 15/​day for renting out a larger vehicle. Did we ask for a larger vehicle? No. All we should have been charged were the taxes which the insurance doesn’t cover. One of the 2 men behind the counter admitted they had to put us in a bigger vehicle because they had nothing else available the day we rented– not our fault. Now I see the reason behind the repeated phone calls, which I mentioned. The man behind the counter said they always call to check on their customers. Now correct me if I’m wrong, but I believe if you’re calling to check on your customers, the proper questions would be «how are you liking your vehicle?» etc… NOT «do you want to switch?»… And NOT 3 times a day.
If only Enterprise had called and mentioned the situation, we would have gladly exchanged the car. Learn to have some faith in people next time. 2 extra stars for prompt initial communication and for a $ 50 discount (although we did end up having to pay some of the overage).

These guys are absolutely fantastic. After weeks of dealing with mind-​numbingly slow insurance claims adjusters after an auto-​accident, these guys were such a breath of fresh air. After I got my reservation number, I immediately called and was helped on the phone and told to come by this location.
I drove in to pick up my rental, and things were going crazy I must say. If service had taken an hour here, I wouldn’t have been surprised. Phones were ringing, and a line had formed. There were three men manning the front desk, and each person was multi-​tasking 2 or 3 separate items at a time. Still, I got through the line in a matter of minutes, and I was assisted by the most courteous, friendly, and helpful staff. They were clearly busy, but they made the effort to make things quick and smooth for everyone there. A lady came by to find something she left in a rental, and they immediately brought her her things with a smile.
The entire process only took about 15 – 20 minutes, and I left feeling satisfied and appreciative of all their hard work.

WOW!!! I have never felt so welcomed. From the minute I walked in the door I was treated with the genuine respect. It was a wonderful experience with knowledgeable employees that took the time to explain all aspects of renting a car. When I need a rental car again I definitely will be back. Thanks Enterprise.

I was held hostage at Enterprise Rent-​A-​Car!!! Well, not really, but it felt like it. Recently, my car was destroyed by an idiot who ran a red light. Her insurance company set me up with a week rental through Enterprise which I was happy with having used Enterprise many times in the past. I had to go with the closest location so they could pick me up, but I had never used this location before. I assumed most of the locations were the same. I was wrong. I called this location and they said they would send someone to pick me up. They were about 15 – 20 minutes late, but I was just happy that someone could pick me up. So, that was ok. The employee who picked me up asked me question after question. He was very intrusive and bugged me about why I needed to rent a car. When I mentioned that my car had been totaled, he proceeded to bug me about buying an Enterprise vehicle. It was actually ridiculous!
We arrived at the Enterprise location. We parked in the back and as we walked to the building he kept trying to convince me that I needed a different (read: more expensive) vehicle. I stood firm saying I only wanted what the insurance company was covering but he persisted. Not only that, but I was then questioned and badgered by the manager inside. It was so annoying, I just wanted a car. I wasn’t subtle. I explained to them that I would absolutely only get a car that was paid in full by insurance, and that I was decidedly not interested in purchasing a car from Enterprise. After they finally worked out what vehicles they had available in the correct price range, we were able to start the paperwork. When a car was decided on, they had to then go clean it and wash it. Why aren’t all their cars ready to go?
As I checked out the car with the salesman (yes, salesman because he certainly trying to upsell everything), again the sales pitch started. I was basically held captive as he tried to pester me into purchasing their insurance coverage for the vehicle. I explained that my insurance fully covered me and he said «Oh I have Allstate and I know that’s not the case with them, I don’t know if it’s the case with your insurance company». I realized later that he had taken my insurance card when I arrived and knew I had Allstate. He’s a liar and tried to manipulate me into getting their insurance. After the insurance sales pitch was unsuccessful, he went on to the prepaid gas option. I wanted to scream. I said I did NOT want their prepaid gas. He then tried to «do me a favor» by explaining how cheap their gas was at under $ 3 per gallon and how it was cheaper than the gas stations. Once again, I only realized he was lying later. I didn’t know the car I had rented was a flex fuel vehicle and therefore took much cheaper gas. He had tried to lie his way into another sale. I finally had to just say in my mean voice «please give me the keys I am ready to leave, now». I really felt as if I was being held hostage by his sales techniques.
The car I rented was fine, nothing wrong there, but I will not be back to this location. I felt like I was harassed from the moment I got into the car with the driver until the moment I left. There is another Enterprise at the local Nissan Dealership, and that’s where I will go in the future.