James Avery Craftsman

I shop here often. The jewelry is nice quality & in the south it’s all about the charm bracelets! The store is beautiful & very well kept. I would have given it 5 stars but my experiences w the staff are not consistent. Some are wonderful & helpful & others don’t seem interested in helping at all. That comes down to mgmt, hiring & training.

Love this stuff and I grew up with it. This shop is very well organized and the staff is very courtesy.

I’ve been a fan of James Avery stuff since my Texas girlhood. Their designs are timeless — anywhere from whimsical to elegant, secular to spiritual — & the quality of their products is stellar.
So turns out, whenever I visit from NY, I seem to find myself here w/​my folks. Catalogs & online images are great, but not as lovely as seeing this stuff in person. Plus, the in-​store service at this (& every) location is incredible. Need help choosing an item that’s similar but different to one on display? Not sure what length or style chain to get w/​your pendant? Have a question about anything? These salespeople will help you thoroughly & warmly, w/​the knowledge & enthusiasm that shows they themselves are also genuine fans of JA. It’s a «take a number» setup here, so you might have to wait a while during the busier times to get help, but the one-​on-​one attention is worth it. We particularly got very thorough & accommodating sales help from Miriam at this location recently; she was so wonderful that I had to mention her during my recent emails to their online customer service online (re: something unrelated).
Note, in the back of the store, there’s a case of «discontinued» (or «soon to be discontinued») designs — I have a particular weakness for these! I’ve found cool things there on my last 2 visits & had to snag ‘em while I could because of their «soon to be gone» status. Kind of silly, because JA can custom make their older designs for you anyway (another awesome thing they do) but yeah, that «catch it while you can» strategy works on me in this instance!
Admittedly, I must add (’cause it’s fresh on my mind) that James Avery online recently made mistakes on a charm bracelet I ordered, despite getting instructions in 3 places (my order, an email & over the phone when they called me to confirm stuff). We just got the issue resolved, reaffirming my belief in the company’s quality of service, though it took some back & forth. But I will always speak very highly of their in-​store service, particularly at this location.
Meanwhile, I have a wishlist going for my next purchases… it includes a dangle ring just fer kicks (’cause nothing says «Texas girlhood» quite like one, heh…).