I was really looking forward to enjoying the spa at Sundance but unfortunately when I arrived at 9:30am(the spa opens at 9am) there was no one there and it was closed. There were two other people waiting in their car in the parking lot. All three of us tried calling the main desk at Sundance reception to see if they might know when the spa would be opening(by now it’s 9:45am — 45 minutes past the opening time) and we were told they were trying to get in touch with the person who was supposed to be working at the spa that day but could not confirm when the spa would be opening. All I could think was wow — how incredibly unprofessional! I would have expected so much more from Sundance. I decided to drive on to Park City and wound up having an amazing experience at the spa in the Stein Eriksen Lodge instead.
Becki K.
Évaluation du lieu : 1 Lehi, UT
I sure would like to be able to give a review, but since they don’t answer the phone or call you back after you leave a message, I’ll never know what it’s like. I’m sure it’s lovely.
Gwynevere P.
Évaluation du lieu : 3 Coronado, CA
The spot itself is gorgeous. & I loved the rustic cabin like décor inside. Upon arrival it was noted to whisper or refrain from talking and no cell phone use. While I was decompressing before my treatment, I was offered a cup of tea and a hot water and stone foot soak by the fireplace in handmade pottery. Awesome addition to the service! But in come two ‘chatty Cathys’ who were obviously inebriated and talking about time spent at the Owl bar. They we’re talking at their highest level possible and not one staff member came out and told them to be quiet. I asked them to quiet down but they just laughed at me. It totally changed the entire vibe. I signed up for reflexology and a scalp massage… treatments I get often. I felt robbed of a good healing session. My therapists barely touched me. Maybe if I hadnt had a lot of experience with professional reflexology and scalp treatments for migraines I could give her a pass but she just didn’t put a lot of energy into the treatment. And it was triple the cost I normally pay so… big thumbs down. Next time, I will definitely choose a different procedure and therapists.
Stephen H.
Évaluation du lieu : 5 Paris, France
I snuck in for a deep-tissue massage with Jen W. today an hour or so before I had to be on the road to catch a flight. The spa is set overlooking the resort, and taking the short walk uphill to get there can get your breathing in rhythm for your massage :-) Was treated wonderfully from start to finish and I really felt relaxed coming out of there an hour later. I just wish I had scheduled some other services during the trip. I won’t make that mistake twice.
