Edible Arrangements

Arrangement was ordered 2 weeks prior to the delivery date, they made one attempt to deliver. The recipient was not home so that’s it no delivery. Multiple phone numbers were given so they could contact either myself or home owner but they don’t bother. Why am I paying a delivery charge when all they do is drive multiple orders but make no extra effort to make sure it will be delivered. When I called to cancel my order the girl was rude and said I would only receive a partial refund because they «tried» to deliver it. I wish I had read the Unilocal reviews before ordering from this store. Be warned take your business else where!
Wanted to update, along with some advice. I paid for my order through PayPal and was able to settle this through PayPal for a full refund. If you choose to do business here pay for your order with PayPal, saved ma a lot of hassle.

I would like to commend their customer service. I ordered the Trail Mix arrangement, and when I went in to pick it up, they apologized profusely as they had run out of the correct toppings, but were very accommodating to me. Their products are of outstanding quality and beautifully arranged.

The fruit itself is fine, although it is overpriced. But I think you know that’s what you are getting when you order from here, so I’m not super upset about that.
This issue is the terrible customer service. We ordered something for our mother for Mother’s Day. The bouquet arrives at about 9:55 in the morning, which is on time, but there’s no knock on the door. No doorbell. Four people were in the house, and not a single person heard the delivery «attempt». They have the phone number from the order on the bouquet, but no attempt to call either. So a doortag is left behind, not listing where we can call to find the order or anything like that, but instead the location of the store is circled.
Alright. So we think that store is where to go, so my brother and I try to call. We try calling the store twelve times over the next three hours. There’s a message telling us to order for Mother’s Day, but after that there is nothing. Nobody picks up the phone. There’s no way to leave a message. You just sit in the silence for, at one point, twenty minutes. We called 12 times, and the same thing happened every time.
So we drive over to Edible Arrangements, where the store is empty (there’s a sign saying that they no longer are accepting Mother’s Day orders, which seems fair since it’s about 1:00 on Sunday now). We ring the bell at the desk, and it takes a few minutes for an employee to arrive. I show the tag. They say that they might not have the bouquet and that they probably can’t deliver until Tuesday. (See, this is where ANSWERING THE PHONE could be useful). I press her to check in the back to see if the bouquet is there, and sure enough it was there. I asked if we could get some money back, since there wasn’t a real delivery attempt (you know, like someone RINGING THE DOORBELL). Nope, nothing. Just that $ 3 off coupon from the doortag.
The coupon on the doortag? It expired April 30^th. So the «coupon» is useless.
So pick up your fruit, if you bother with the location at all.

My Mother sent me an edible arrangement for mother’s day. A delivery attempt was made at 9:26 am on the Saturday before mothers day. As I was still asleep all I saw were two missed calls on my cell phone and a door tag. I tried to return the calls and reached no one. The phone number on the door tag also didn’t reach anyone. I assumed they would make a re-​delivery attempt the Monday after Mother’s Day (I was off work). By the end of the day nothing had been delivered. Again I called the only contact number I had and was greeted by a machine and a disconnect. My mother then emailed me the receipt and attempted emailing and calling phone numbers she had with the same result. The Tuesday after Mother’s Day I drove down to the store. It was in a small, seedy strip mall. There were only two customers including me. It didn’t look like a place where I wanted any food. My arrangement wasn’t ready of course and I was told that it would take 15 min to prepare. At that point I asked for my Mother’s credit card to be refunded. The woman in the store told me she’d have to talk to my mother for that. I offered to call my mother but she told me that she didn’t have time right now «because it was Mexian Mothers Day» and she was too busy. At this point I was the only customer in the store. I left and decided to have my mother get the charges cancelled through American Express. Thank goodness they are a well run business.

I order online for Mother’s Day on the 7^th. The order was supposed to be delivered on the 8^th. No delivery, I called got no answer. Had to call customer service, but they could help me much because the stores are franchised. Today is Tuesday and my mom still hasn’t received her gift. I am from out of town and can’t get to the store. I try and call to speak with someone to get a refund, but no one answers the phone. Just and recording then it hangs up. This was the WORST experience with edible arrangements I have ever had. Very disappointed with the service.

Great product (I speak from historical experience) but shitty employees. I ordered two arrangements for next day delivery. They failed to deliver. I called and the employees were clueless. I was told the arrangements had not yet been made and I could pick them up myself later in the day. Next Secretary’s Day we will send flowers.

I just ordered something online to be delivered tomorrow in time for V day. See how it goes… Crossing my fingers cross, despite bad reviews. Will update …
So they never deliver my order. I requested on the instructions for them to leave the package on the front patio if the recipient is not home but they said they did not see any note. And then afterwards they confirmed they saw my request but they don’t accommodate such request. But they never called me to let me know :(
When I asked if they can still deliver they said they cannot because it was valentines and they were very busy. But on the other hand they said that the recipient can pick up the package but they will still charge me delivery because there was an «attempt to deliver».
Long story short after long phone conversation on the phone with the manager, she agreed to cancel my order!

It was really easy ordering from here, when I went in I had no knowledge of what the process was and they answered all of my questions.
It was so fast, I walked in one day, and the next day I picked up my order and it was ready to go on time. They were all very friendly!
Highly recommend!
Absolutely delicious!

DON’T EVER USE THIS STORE!
I would rate a zero if Unilocal would let me. Customer service at this store is horrible. We ordered an arrangement that was not delivered on time. When called to check on the order, the lady said it was too late as they were about to close. She wouldn’t leave contact information to give to the manager. It seems they just left the order on the printer. This is not the first time this store has messed up an order placed.

Hi I was very satisfied walking in and was helped write away the cashier cristine very nice girl helped with my order i told her how important it was to be at our party between 1230 and 1 she assured me it would be there and it was Thankyou so much we were so happy we know now we could count on edible arrangenments to be on time with delivery.

Thank for you delivering the fruit basket for my college son for his birthday. This means a lot for us being able to do something special for my son’s birthday.
I want to specially thank the driver and the store who made the effort to contact us when the driver wasn’t able to find the campus central package collection address so the driver was able to deliver the basket to my son. We were concerned for a while, but at the end it all worked out.
Many thanks!

If I could give less than 1 star I would.
I ordered online for delivery as a present to my parents. Fast forward 5 days later and still nothing delivered. No call or email on when it should come either. I called them but it went straight to voicemail each time. Checked my card and they had no problem charging the $ 110 to that. Sent an email into corporate but got nothing. Had to go through PayPal to set up a claim since it was theft at this point. Avoid this place at all costs. Sounds like it is a common thing here.

I ordered a birthday delivery online choosing this location as the store. I put down the next day as the delivery date. That was not a problem online. Apparently it was though, because the day came and went and no delivery happened. When I attempted to call and solve the problem, I sat on hold for the store location for (I am NOT exaggerating here) 45 minutes. No one ever picked up. So then I attempted to call headquarters, i.e. the number listed on the Edible Arrangements website. Their office was already closed and it only gave me the option of leaving a message, so I did. Then I also emailed with the order number to try to get a response from someone to find out when the delivery would actually happen. From these 3 contact attempts I still have yet to receive any response. The item was delivered. 3 days late. But no phone call. No email. No contact. No apology. Absolutely nothing.
Really??? Astounding.

Take your business to another location or risk wasting hours on the phone getting your refund if they mess up the delivery. After never delivering my order because in their words, «the driver was confused about when to deliver,» I was forced to call everyday for 6 days to obtain a refund. The manager was conveniently never present to authorize the cancellation so I had to call corporate, which resulted in yet more run-​around, and still no refund. You don’t deliver the product, refund the customer. Customer service 101! The Sunnyvale store gives the brand a bad name — just opt for San Jose.

WOW!!!
WISH I took a picture.. but we all gobbled it up before I thought twice about it.
I didn’t think it was going to be as good as it was.
The Sunnyvale location ROCKS… Yummy yummmm.
Bought the «regular» size. It’s made in size-​and-​looks exactly as pictured, the cut fruit is done with care (another location I’ve bought from was sloppy and mushed), the CHOCOLATE BANANAS and strawberries A-​MA-​ZING… I like dark chocolate and snubbed these chocolate covered offerings, until I tasted one (and hoarded the rest soon after).
This is a franchise.. Not all Edible Arrangement locations are the same.
I’ve seen arrangements from 2 different places — one very sad looking, the other (820 El Camino Real, Sunnyvale) *delicious*. Each store is actually run by different people, which I think is why the reviews vary so much for «edible arrangements»; be careful where you buy your arrangement from. If one ends-​up nasty, try the next one down-​the-​road (or this Sunnyvale place. mmmmmm).

Excellent service. I came in five minutes prior to close, and their system just didn’t work. They tried to help us but nearest bank was 10 – 15 min away. When we left, they gave us the basket for free. Customer always first, will definitely recommend

I wish i could give 0 stars this place is the worst. I went in on fathers day to place a pick up for my husband and my father in law. when i walked in the female asian employee was on the phone when she got off the phone she just stared at me. I said hi i would like to place an order for pick-​up. She rudley said we dont have time do any pickups. Honestly why are they leaving the door open if you cant take any more customers bottom line it was my first time here and im very disapointed

Just an update, my grandma got her edible arrangement delivered on time and everything was delicious.

Today I received a fruit/​chocolate dipped fruit bouquet unexpectedly from the manager, Justin! As I mentioned in my previous review, see below, my order was never delivered due to the driver being involved in a car accident. I later found out that there was a delivery attempt made around 5pm on that same day Sunday.
Justin went above and beyond to make it right. He issued me a full refund promptly and today a free bouquet was delivered to my home. Superior customer service and I will definitely use this location again!

This is a great change up from sending someone a Birthday gift or any celebration. This is how you make that person feel SPECIAL at work ! I know i love someone sending me a gift at work. You feel special that day. :) I send my neice a Edible Arrangement for her birthday at her work. Other than orderig on line I walk into the store right on El Camino. I wanted to make sure the some items where addressed.
**I bought my own Birthday Card sign so I wanted it to go with the arrangement…
**This delivery needed to be on Friday and I wanted it to get to her work by 9am or 10am
I even called in the morning to insure this all will go smooth. Well after reading all the bad review below I was concerned they would mess this us some how.
Everything ran great and inorder ! My niece received her Edible Arrangement at work by 10:00am with her card. She even posted a picture on facebook and instagram to say Thank you, Below is the picture.
I even called the store to stay thank you.
I would like to say a special Thank you to LU LU the nice houng lady who helped me in at the store. She we very polite, informative, helpful and is a asset to her company. Super great customer service LU LU.