Applebee’s

I have always loved Applebee’s. This location is one of the reasons why. Excellent service, friendly, knowledgable, attentive, but not annoying. I haven’t had a bad anything from here.

Visiting from Wisconsin and we had a gift card for Applebee’s. Haven’t been there in almost 2 years because service is always bad and food sucks. Was hoping maybe in a different state it’d be better… it was not. Got the three cheese chicken penne, it was okay tasting, chicken was rubbery and it was a small portion. Didn’t finish it. My significant other got the double crunch wings, which were surprisingly decent and actually a decent size instead of insanely small like normal. Which was one positive. We sat in the bar, and were greeted by a female bartender, she looked at my newly 21 year old girlfriends ID and said they don’t accept vertical IDs… why she’s 21 and we were just trying to have a couple drinks with our food; we had gone to Flemings and Red Robin already since we had been here with no problems, why is Applebee’s such high security?!? She then proceeded to say that it was okay for now but my girlfriend had 30 days after her birthday to get a new one that was horizontal or they wouldn’t accept it again. Okay fine, we will just spend our money someplace else than. Never going back, it was very awkward after all that. Really hoping nobody tries to give us a gift card for here again because I’ll just have to throw it out. Not worth the time or money. Just go to sports bar in the area, they have better service food and drink specials and don’t have awkward/​rude comments about what way your ID is facing.

We decided to have have a late dinner here. There doesn’t seem to be that many choices in Surprise in that area. We were seated quickly and our waitress got our drinks quickly. She was pleasant and friendly. I had a shrimp salad and my husband had a burger. My salad was OK, fresh but not alot of flavor. My husband loved his hamburger. He was happy! So that was a good Applebee’s experience!

We went to this location’s Apple bee’s at night around 9:00 o’clock. A server Kelly was excellent! We loved her service! We ordered 2 for 20 and Spinach and artichoke dip was good. They got little machine on each table, she said we can’t pay on the machine but soon we will be able to. :) It was our 2^nd time, 1^st time wasn’t that good but seems like their service is getting better.

We brought our little family here for a late lunch on Tuesday the 21^st. We sat at a table next to the bar area. The food was the usual mediocre chain restaurant food but that’s to be expected and we have a MUCH bigger issue here. In the middle of our meal the bartender was ARRESTED! The cops literally came in and took him away in the middle of work. What kind of people are you employing that they are being arrested in the middle of the restaurant? Having to explain to my children what had just happened is a position I should never have been put in and I am incredibly disappointed. I can tell you that I will never be back! If you’re employing people like this then what other areas of the restaurant are you lacking in? I really hope that the higher ups of this company start looking into who is working for them before something worse happens. Who knows what the guy was in trouble for but seriously anyone that is arrested at work has to have done something pretty bad! I certainly hope that guy is fired and that they start checking into their employees a little better.

GLASS IN OUR FOOD!
Let me begin by saying that, we were regular patrons of this location prior to Monday’s experience. As a family, we have probably visited this location every 1 – 2 months over the last year since it’s close and convenient.
I think the restaurant was busy because of the Dr. MLK holiday. We seemed to beat the rush and were seated quickly. While our section was full, our server was pleasant and attentive. She kept our drinks filled and continued to check on us throughout our meal.
Since my daughter had a friend with us for the day, we decided to order dessert for the girls. We ordered two triple chocolate meltdowns that come with ice cream to share. The girls had one and the rest of us had the other. With his 2^nd bite of ice cream, by dad discovered a very sharp piece of glass that he immediately spit out. We were disgusted and horrified that this was in our food and relieved that it had not been in the dish that the girls were sharing. Luckily, my Dad did not swallow this shard of glass and did not cut his tongue either.
We alerted our server who apologized and went to contact the manager. The manager walked by our table twice, but we were not able to get his attention. Our server finally alerted him and he eventually made it over to our table. After showing him the shard of glass, his only response was to tell us that «there is no glass by the ice cream in the kitchen» and asked if we wanted him to remove the dessert from our bill (none of us wanted to eat the rest of the dessert and most of it was left on the table). He didn’t apologize or make any attempt to ensure that this wouldn’t happen to any other diners who ordered ice cream after us.
Our server pushed the manager to make a further apology by taking $ 10 off our bill. We appreciated the offer and our server’s effort (we didn’t think she was at all to blame for the incident), but we will NEVER be going back to this or any other Applebee’s again. The manager needs some customer service skills and our server needs a raise.
I hope no one else had or finds glass in their food.

Dined at this place on 12/​12/​2014 evening time, on our way to Vegas. Stopped off to get some dinner. I must say our waitress was one of the most unprofessional, rudest waitress I have ever encountered. I ordered one of their new hamburgers + fries ($ 9.99), and my date ordered a chicken Caesar salad ($ 11.99).
Initially I asked about substituting the french fries for a small side salad, and I was told that I would be charged $ 3.29 extra, I understood, and politely declined the french fry/​side salad swap.
When my hamburger arrived I politely asked for some tomato, lettuce, and pickles because for $ 10 I’d like my hamburger to have some fixin’…ya know. That’s how I like my hamburger. When I made the request I was rudely told that the hamburger didn’t come with lettuce, tomato, and pickles. Really??? a $ 10 hamburger with no fixings? Really? Anyway, while my date was enjoying her $ 12 Caesar Salad, she proceeded to pluck out one of the biggest pieces of salad (butt) aka Cobb hidden in the bottom of here salad. Talk about whack! All filler no killer here.
I believe the waitress name was Courtney or something like that. She looked slightly preggers. I honestly did not want to leave a tip as she had this awful attitude toward us the whole time, but unfortunately she never returned with my change on a $ 23 tab.
This place is GOD AWFUL!!! And I would recommend passing by on your way to Vegas, and find a different place to eat where they treat their customer well.
P. S. I did not once see a manager on duty. Friday night 7PM is, and the place was fairly busy.
DO NOT EAT HERE if you enjoy decent service.

Completely AWFUL! Very DIRTY restaurant, and very SLOW service. Came in for a to-​go order, and it took about 15 minutes for anyone to help us, although several employees had walked past us and looked at us standing in front. There were only three tables sitting in the restaurant. Was told to sit at the bar and pay there, and the counter was very dirty and sticky. Looking behind the bar, there was trash all over the floor. Employees stood near the back sipping on drinks and talking. Bartender Lindsay finally came over to give us our food and forgot our drinks, and rolled her eyes at us when we mentioned the drinks. Talk about no customer service! Not even a «have a good night» or «thanks for coming in». Literally handed us our food and went back to retrieve our forgotten drinks without even saying a word! On top of it all, when we got home, my burger was badly burnt, and there was NO barbeque on my Cowboy Burger. Disgusting, won’t be returning soon.

This place gets a 1 star because the server was nice besides that WOW We ordered the spinach artichoke Dip (I have had at other applebees) It came out looking like someone dumped a can of Cream spinach in a bowl it didn’t even have the cheese on top just green mush. The chips looked like the bottom of the bag and tasted like it to stale and super salty. I ordered the Chicken Penne it came out with mushy over cooked noodles with Alfredo thrown on top the chicken looked like scraps of a leftover plate. All I can say it Yuk. The bread was still frozen in the center. I have had this dish at other Applebees and it never looked or tasted like this one. My Husband got Fish & Chips (We also have had at other Applebees) This one came out on a plate not a basket. The fish was a dark Brown color like it was fried in old grease and under the fish was a pool of yellow grease. The forgot the Fry’s Haha they actual forgot the chip part of Fish & Chips. We called the server over and right away she knew what was wrong and stated she could tell the Fish was way to greasy. The Manager came over and just brushed everything off. I do not believe he tried to fix the situation. We did not want replacement food so we tipped the waitress because it’s not her fault the Kitchen sucks and we left never to return. Applebees Surprise is off the list. Worst Applebees we have ever been to. You are better off with Burger King.

I’m giving this experience a 2 star rating, as I can’t do 1.5. I brought my son and his friend here for a bite to eat before the movies. We were seated rather quickly which was a plus. Our server seemed less than happy to have a job. We ordered two Bourbon Street Steaks and a Grilled Chicken Salad. Albeit this is a chain restaurant, one would think the orders could have been gotten correctly. I ordered my steak medium rare, it came out well done. My son ordered his rare, it came out medium well. As for sautéed onions and mushrooms, well let’s just say if burnt is the new sautéed then I don’t like it. Needless to say, I will not come back. For the price it could have been better.

The service was so slow and awful, ordered and didn’t see our waitress for 30 min. We finally got our salads (that were warm) and our drinks were empty but still didn’t get a refill, had to go to the bar where I waited another 5 min to see someone. The manager was walking around talking to employees who wouldn’t help our table at all, oh and there were 6 tables total in the restaurant.

The service is horrible. Don’t waste your time or money. You’ll get better service at Jack in the box.

I visited this location for a work dinner. The service was adequate, although the server was not very helpful in accommodating a request for a vegetarian meal. Portions are too small in size and mediocre in taste for the price. Would only visit again as an extreme last resort.

Take your time and money elsewhere. Stopped in on the way home from Vegas yesterday. It was 11:30 and although I hated being that guy that comes in 30 minutes before closing time, we were starving and had to. The staff at Applebee’s took a new approach to how to treat customers who walk in a little before closing… They ignored us. We sat at the table for about 10 minutes, making eye contact with multiple staff members. Soon enough we had it and walked over to the bar and grill next door, who was more than happy to serve us and take our money!
Will never go back to this location, let alone any other Applebee’s.

Writer was a bit slow and I had to ask for things several times, but the food was good.

My wife and I had lunch at Applebees on 1÷10÷14. As usual, we ordered off the lunch menu. The last time we were here, I ordered the mac/​cheese and it wasn’t very good… kind of watery with little cheese. I ordered the m&C again and this time it came prepared perfectly. Our server, Jennifer B was very attentive without being overbearing. Our server asked me to take their survey at my convenience and showed me the information on the receipt for taking the survey.
I took the survey today, answered all the questions, gave the experience a very good rating until I came to the last section of the survey… Applebees wanted my full name and address plus phone number and I would not give that information.
So Applebees, here’s a suggestion for you… if you want your guests to provide answers to a survey, MAKE IT ANONYMOUS!
The 5 star rating is for the restaurant, food and service. I give the survey a 0.1 star rating.

Carside to Go…
I placed a carside to go order on the phone. Unfortunately, you can’t use the applebees app for this :(The food was ready when I arrived 20 minutes later. I ordered 2 lunch combos (both pastas with Caesar salads). The mac and cheese was delicious. The Cajun shrimp pasta was just okay. The Caesar salads were fine.
I love the fact that Applebee’s brings your food to the car for to go orders. This is one of the differentiating factors this restaurant has when compared to others. I would like for the app to be better (updated menu with ability to order) and more flavorful dishes. I will definitely return to this establishment although it isn’t a place I will visit regularly.
I simply couldn’t give it more than 3 stars primarily because of the food… I have rated other, much better tasting, restaurants 4 stars. However, nothing «bad» happened on this visit. It was just fine, not memorable.

I went here recently for dinner with my family and about 5 minutes after our appetizer arrived so did our dinner so we didn’t even get a chance to enjoy our first round. The steak I ordered was way undercooked when I asked for medium well, It was so red it was dripping. Our server was very nice about the situation but it was the manager that had an attitude. The manager explained to me that medium well takes a long time to cook and that’s why my new steak was taking so long. Of course I know that it takes a long time. That’s why I was surprised it came out so quick. Terrible service from the manager and I won’t be returning.

I used to work here… *crickets chirp* yeah, I’m embarassed to admit it.
I swore I’d never come back. I got conned into for a family member’s birthday.
Like many others, my 3 family members and I decided to do the 2 for $ 20 deal. I got the Cajun Shrimp Pasta dish, my uncle got Baby Back Ribs, my aunt and my grandma got the Riblet Baskets. For apps we got the Spinach and Artichoke Dip and Mozzerella Sticks. I’m gonna rate each dish (even though I didn’t partake in each):
–Mozz Sticks: good, I would order these again. They were hot and had flavor.
–Spin Dip: bland, under salted. I used to love this stuff! What happened?
–Cajun Shrimp Pasta: SKIP IT. Seriously was heavy, tasted like glue.
–Riblet Basket: my Gma said it «didn’t taste as flavorful as usual»
–Baby Back Ribs: seemed ok. Not as meaty as making them yourself.
On the upside of things, our server was very nice and brought a HUGE martini glass ice-​cream sundae for my aunt’s birthday.
To sum, this place is overly crowded, extremely noisy and the food is honestly pathetic. I’ve been to (and worked at) other Applebee’s that have consistent service, good food and less of a wait time.

We got a giftcard for Christmas so we thought we’d give Applebees another try. My son actualy insisted I write this review during our dinner so some of this review will contain his words.
Caught up to hubby and son at Applebees after a PTA meeting and they had already ordered appetizers. The cheesesticks were pretty basic. Cheesy, crispy, and not bad though the marinara was bland. The steak quesadilla thing was decent too. I’m sorry I don’t know exactly what its called… that’s what son called it. It was like a burrito though and not a quesadilla but I don’t care enough to go look. Again, the flavor was ok, but just not sure what to expect.
Dinner however was just blah. Hubby and our friend each ordered the Quesadilla burger. Both said it was totally bland. Hubby had coleslaw which was overdressed. Friend had french fries which were crispy and hot but bland. Hubby added mayo and ketchup and that still didn’t help the burger though.
I had the 3 cheese chicken penne. Bland. Thank god they put diced tomatoes in it or there wouldn’t be any color to it either. The pasta was overcooked and also appeared to have been sitting around in another vessel before I got it because it was very oddly bent for penne.
My son had a rueben. He’s used to the ruebens at Archie’s Deli which are A-​MAZING. This one at Applebees was so very salty that he couldn’t eat it. The meat wasn’t fresh and the saurkraut was clearly from a can. He was very disappointed and after 3 bites informed me that I better Unilocal this restaurant because it’s TERRIBLE and people need to know.
Now the only saving grace was our server. I didn’t catch her name but she was friendly, polite, unintrusive, and kept our drinks filled. She brought the food out while it was hot rather than letting it sit in the window and the crappy food wasn’t her fault at all. That’s the only reason Applebees didn’t get 1 star.