Midas

If your customers have an appointment scheduled and u wait to tell them when they get there that you are an hour behind schedule, that’s just rude and unprofessional.
This did not happen just once but twice. Needless to say we will not be returning. Get your sh*t together.

Great new touch with worker meeting me right in parking lot as I pulled in for inspection and opening doors for customers. Dennis and team continue their fast top notch very personable customer service as always and much appreciated and greeter even shook hands and chatted with a new customer taking the time to get to know him. If u put space heater in lobby or fixed constant open slamming door you’d save money on heat and have happier employees and customers especially on a brutal Syracuse winter day. Dennis always goes above and beyond so please help him out on a raise and your very friendly greeter and with any needed medical. Thx for another GREAT experience!

I have a fleet vehicle and took it in for its scheduled maintenance. They were very busy but fit me in and worked on my car. The staff was seriously wonderful. Dennis, the manager, was incredibly nice and funny. I had a surprisingly nice time conversing with the others in the waiting room and I could tell this was a «everybody knows everybody» kind of place. They did a great job on my car and got to it quickly. Will DEFINITELY be coming back here!

The kitschy phrase «Customers come first at Midas» is the truth at this shop. Have been going here for over five years with two cars and have put down a pretty penny during that time. Never have I felt as if the repairs were unwarranted or over the top. Just recently I had a power issue with my 10yr old Elantra and ended up getting the clutch replaced — that didn’t fix my problem… (I had been teaching my 16yr old daughter to drive a stick shift — so the repair was needed) I took it back to the shop and the shop manager listened intently when I told him «well I looked on google…» No rolling of the eyes, no brush off… They went ahead and followed my suggestion and cleaned off the throttle body and that did the trick. Yeah I laid out a grand for a transmission repair that didn’t fix what I thought was wrong, it was needed regardless. The fact that they listened to me and offered me shop credit if the second fix didn’t work… (I didn’t complain or ask for it) That’s customer service. When you go there ask for Dennis (the shop manager) or John (asst manager/​chief mechanic) they won’t steer you wrong. On a side note, I have yet to leave the shop and have something else break down a few days later… You all know what I mean.

This is your standard Midas. It does have experienced technicians though with few is any rookies. My oil change, tire rotation took about 70 minutes. I was offered a tire balance and air filter as an up-​sale, but not pressured. In my old city I had a tech show me the filter once and then blast it with the air gun to clean it off and said, «most places try to sell you one for $ 25 bucks, you can do it yourself for $ 10 or blow it off. LOL I was a loyal customer after that.
Midas is no better or worse. Be your own car care advocate, double check or get a second estimate if something seems off.
Waiting area is clean and comfortable. Courtesy coffee was actually really good. Easy parking, easy to get to.

they don’t know what they are talking about. tried to RIP me off.