Baskin-Robbins

Supposedly, this worker named TOMMY has NO CUSTOMER SERVICE. We had 7 ice cream orders and 2 of our people got the flavor caramel truffle turtle and both did not like it after they got it. I asked «tommy» if he could just exchange the one person who had the single scoop of it because she was NOT eating it and just paid for it. I asked if he could just scoop even 3 spoonfuls of the pistachio in a little cup so she could enjoy some ice cream while we all ate together. TOMMYs only response was «we do not exchange ice cream it is not food protocol» that was the response I got after everything I said. Pretty upset we all didn’t even finish our ice cream inside and the person was upset she didn’t get to have any ice cream especially being she was the reason we went there… FOR HER BIRTHDAY!
ON a side note, AUDI W is TOMMYS friend obviously. They do not have good customer service of you ask your friend or family to create an account just to reply to my negative comment !! And if all you can do is have people your related to open a Unilocal account to try and counteract my negative feedback you just proving me right because they just created a Unilocal the day after I posted this review and this is the only business they ever made a review coincidentally!
IF I WANTED FREE ICE CREAM I WOULD HAVE TOLD TOMMY IT WAS HER BIRTHDAY BEFORE SHE ORDERED OBVIOUSLY. There was something wrong with the batch of ice cream leaving a powdery flour texture in her mouth and the other girl who ordered the same flavor. Everyone else’s were fine. The birthday girl ordered a Kids size ice cream. We were not asking for a double scoop or anything. I even asked if he could give her maybe a half of scoop of chocolate just so she can enjoy a little something while everyone ate. We did not request any money back at any point, we never asked for a free ice cream, and we didn’t ask for a full single scoop. She took 2 spoonfuls of the ice cream flavor and just couldn’t take the aftertaste that she didn’t get from the little sample portion. So asking for maybe a half of scoop of chocolate just so she could enjoy a little something while the 6 other people enjoyed there sundaes, double scoops and milkshake.

To «kayla»…I have been coming to Baskin Robbins every day for over a year and Tommy has never been rude. He’s always happy and smiling even when uptight assholes harass him. He’s very professional, courteous, and accommodating. Why would you try to blast a store because you’re trying to get ice cream for free and hes no fool, not falling for your bullshit. Nothing is free… he cannot give away ice cream that the owner pays for. …Tommy I think you’re fantastic… dont change a bit because some lady wants freebees!!! See you soon…:-)

Clean store. Fun spot to stop with the kids for a quick treat.
They are pretty generous with their scoops too!!!

I won’t be coming back…
While driving through Tacoma I spotted this Baskin Robbins. Considering its a 85 degree day, a double scoop in a waffle cone sounded like a good idea to me. I went into the store and asked to try 2 different flavors because I had no idea what I wanted. When I asked to try another flavor I was informed by a young guy in a dirty shirt that 3 try’s was the limit and that I would have to buy or leave.
I was shocked! I had never experienced this at Baskin Robbins before. I started to leave but then decided that I should buy something considering I had 3 try’s. So I got a single scoop and left.
The young man behind the counter didn’t even say thank you!

Good place to get some ice cream, and they have a good selection as well, The only thing I would say is wish the scoop sizes were a little bigger, but that being said this is a very clean store and I would recommend them.

Solid, a classic, clean and very nice owners.
I’ve ordered many bday cakes here and always receive excellent service. When the owners changed about a year ago, I was worried because we’d always gotten crazy ice cream cakes from this location. The new owners aren’t crazy with cake decorating — but they are super reliable, consistent and kind. They aim to please.
On my last visit, as I looked at the large selection with fresh eyes (having been on a froyo binge) and talked with the super sweet owner, I thought «I need to come here way more this summer.»
This is a local branch of a franchise at its best. I highly recommend them!

Friendly, clean, but skimpy on the scoop sizes.