Last Stop Computer

Great service. Fast. Reasonably priced. Knowledgable staff. Only charged me for parts and ACTUAL labor vs fixed price. Saved a computer we thought was dead and didn’t make me feel like a moron. Plus bonus points for friendly office dog. =)

Word to the Wise, before you trust any repair people to handle your computer or laptop for service, make a list of the machine’s components and record the version and date of your OS system disc:
My last experience with Last Stop Computer employees was the LAST time I allowed them near my PCs. If I could give them a minus star rating I would.
First, I had brought the system that I built with ALL NEW parts from Fry’s Electronics along with a brand new full version of Windows XP to Last Stop for a once over to make sure that I hadn’t missed a step.
It is customary to bring the OS disc with a machine when dropping it off for an estimate or service. When I got the system back I was assured by Last Stop employees that it ran like a champ and what I thought was the original XP OS disc was returned to me with the tower.
I set the new XP system aside to keep as a backup machine, as I had been given a gift of a new bundled Acer system with Vista OS at that time which ran fine for a few years, until Last stop touched it: I brought it to them for an air compression clean out as I don’t own an air compressor:
«A» of Last Stop told me not to write down what was needed as he would remember — just blow out any dust inside the case and nothing more.
Almost two weeks later, «A» called me to pick it up and had the gall to charge me $ 100 for ‘service’ — he said that because I hadn’t provided a written note of what needed attention, that he changed some of the software to include REMOVING my paid copy of McAfee Anti virus and installing Microsoft Security Essentials — I was shocked but paid him and took my system home.
Upon reconnecting it and powering up, I discovered that it now had a virus. I wrote down the code — it was a Trojan virus. I then called «A» who said that he would be happy to remove it for $ 100.
Instead, I rebooted the system into safemode with networking and navigated Malwarebytes for a fix. I discovered that the Microsoft Security Essentials download that «A» had executed was in fact from a rogue site that was embedded with the Trojan virus. After successfully removing the virus I bought a copy of Norton 360 and the machine limped along for another couple of years.
When the hard drive finally choked on the Vista bundled system recently, I swapped the Acer tower for the XP machine until I find time to replace the Vista system Hard Drive.
On powering up the XP system, the power supply components had failed (emits high-​pitched screeching noise) requiring a new PS. When I installed the new power supply, I noticed that the motherboard was different from how I remembered it.
I checked the system information and the identified motherboard is NOT THE SAME MODEL as the one I installed.
So, I followed up by checking the BIOS and it confirmed that the board sitting in my tower is a MICRO-​ATX and NOT the ATX Form Factor that I had installed.
Same manufacturer, different model, different bios. I have all of the original documentation for the motherboard I installed, including the driver disc and box from Fry’s.
I would like Last Stop to explain how a motherboard that sat inside a tower case for four and a half years and had not been touched by anyone other than myself and their employees magically changes form factors. Also, because of this discovery, I checked the XP disc — it’s an upgrade disc dated 2004 and NOT the original 2002 full version that I had provided on my first encounter with their business.
I now have to buy another copy of XP, open the system and examine all of components then find all of the drivers for download. I will have to F-​disk the drive and start over to correct all of the damage done by Last Stop.
Before any Last Stop Computers employees or owners decide to write a pithy response claiming that it is their policy to perform changes without consulting the customer, I have two words for them «CLASS ACTION.»
A business has no one to blame but themselves for the reputation they create: Lying to customers and stealing their system components and software to perform repairs on other machines may be «policy,» but regardless of the label, THEFT and FRAUD is illegal for which a business can and should be prosecuted!
UPDATE — 09/​10/​2013
In Response to Brian H. of Last Stop — His claim that everything I have stated is false is pathetic and a character ‘tell:’
Brian H. was NOT there at the time when I dropped the Acer System off for an air compressor case clean out — «A.» was very busy and the place was crowded.
Brian WAS NOT THERE. His statements are lies.
That he is disputing a situation he did not witness nor take part in, speaks volumes about him and yet another reason NOT to bring Last Stop any more business: Blaming the customer when their employees have made mistakes or caused problems is classic abusive behavior and dismal customer service.

I have the highest regards to Last Stop Computers with their friendly service, knowledge, exceptional expertise and always willing to spend the time explaining what I need to be informed of to use my computer. I brought my computer in for service because I got a virus and had some internet photographs of my sons that I knew I would never get again and they restored my precious photographs of my sons and other documents. I am truly grateful for them knowing I can always TRUST my computer in their hands. These EXPERTS know their business and I will never use anybody else. I found their prices VERY reasonable and you pay for what you get, they are not out to gauge you especially in this economy. I cannot say enough or speak highly enough of Last Stop Computers!
Happy! Happy! Happy!
Suzanne

Amazing customer service! The gentleman that I spoke with was incredibly knowledgeable. He informed me of why my laptop was not functioning well and then took almost 20 minutes to explain what I needed to do to fix it. He installed a part for a very good rate and right in front of me. I am just ever so impressed that he would take all that time to explain to me basically how my computer works and then how to fix the immediate problems, all for free! I am home now and have followed all of his instructions and my laptop is better than new!!! Yay for good, solid information! Thank you so much Last Stop Computer! Would absolutely use again!

I couldn’t survive my computer issues without them. They are quick and professional, and give great advice.
This is a family business that has been around for years.