PetSmart

I’m a very patient person overall I’d say but the customer service here is beyond repair not a single person wants to help or is enthusiastic about their job definitely never coming back.

Before I go in I check TJ Max and Target across the parking lot to get poop bags and toys and beds and cute things. Then I go to Petsmart to by necessities and be condescended to. See, I multitask ’cause I’m awesome like that. I’ll go in for a specific item and if an employee sees me in the isle I get told about the more expensive, more pink item next to it. (I’m female and have a small dog) or I’m looking at filters and they try to upsell me. Or I’m looking at fish and we play 20 questions while the attempt to suss out whether I know how to take proper care of them. (I am young). The absolute best though is when I’m there with my dog in his muzzle and the idiot trainer comes over and starts trying to pet him while telling me why muzzles are inhumane. And also that in her class he would become more socialized. Then she tries to prove he needs a basic class by making him sit. (the idea is if he doesn’t sit he needs the class, I guess) my dog doesn’t listen to strangers. He won’t even look at them if his muzzle is on because when he can’t bite to defend himself he tries to avoid his problems. After 5 minutes she asks me to take the muzzle off so she can bribe him with a treat and I do (at this point I want to punch her and don’t care if she gets bit). Little buddy doesn’t take food from strangers. After 20 minutes she concludes he needs classes. In a fit of passive aggress vindictive pleasure I snapped my fingers without looking away from her and he sat.
Hey Petco, how about the next time a 5ft 20yo girl with a little dog enters the store you don’t have sexist, condescending, and frankly stupid employees on the floors. I’m small I’m young I’m a girl I DO know what brand of filter I’m buying the cartridge for I DONT needs a new filter or the cartridges you purchase separately yes I am sure he needs the muzzle YES he will bite if you touch him and his basic obedience is excellent he just doesn’t like you you idiot.

So I never go to Petsmart grooming, especially this one because they cut my dogs lips on 2 different occasions a couple years back. Well the other day i needed to get my dogs nails clipped, they were super long and beginning to bother them. It was passed 6 o’clock so all other groomers were closed so i had no choice but to go here, since i was gonna be there to monitor i didnt think it would be as bad as leaving them there alone. ANYWAY, as i was waiting for my dogs, i witnessed one of the groomers mistreating a dog that she was grooming, yelling at the dog, pushing and pulling it in all different directions. the dog was terrified and it didnt do anything wrong to deserve this treatment, even if the dog was a little rowdy, it is the primary job of the groomer to handle pets like that. I was so uncomfortable as I watched the scared dog getting yelled at. After the dog was done, it tried to run to me for comfort and the groomer said to the dog «She doesnt want you, I’m taking you to the back» the dog didnt want to follow her so she says «If you dont walk, I will drag you the whole way» and she did. I immediately made a complaint to the manager and he said he would pull the video footage, im hoping he did because this was unacceptable in every way.

It has been years since I was in Petsmart as it is not my closest pet store. Today I was drawn in by an online coupon. Needed to try a different brand of dry dog food to try to reduce my old hound’s gasiness. A male employee went through all the brands that interested me and helped me tremendously to select a food with less grain & fibre, yet low in fat and the right level of protein. I left VERY happy with that great service.

I will never go here again. No stars. Awhile back I took my previous dog here to get groomed and I saw the groomer, if that is what you can call the person, HIT my dog!!! I am so glad I was there. I took my dog immediately and walked out with him. He was trembling! When I got home and comforted my dog I called the manager and they said sometimes they have to get unruly dogs to behave. EXCUSE ME??? That’s abuse!!! Be careful of this place.

We’ve taken our puppy here for baths a few times and never had a problem. I always have them clip his nails so they don’t get too short. He comes back happy and clean and somehow they even get rid of the «wet dog even when dry» smell! Since he has long fur I have them trim his butt floof and it was super cute (I was worried too much would be taken off). We look forward to bringing him in again.
Also-​I took him to an actual groomers and asked for a quote; $ 30+! Petsmart does the same for $ 10. It’s just fine as a booster to baths at home.

Better service for the grooming section, we live close to the one in Lakewood but our dogs are scared there now since our last visit, I don’t know what they did that made them scared. Now we go to this one even though it’s a few minutes away our dogs are warming up to the ladies that work here and they actually gand the customer service is awesome from the ladies working in the grooming department.

Very overpriced. Found better quality items for less money even across the parking lot at Target.

Friendly enough staff, always has the supplies I need.

Came in today looking for some info and was helped immediately. Unfortunately name escapes me otherwise I would mention her.
Asked a bunch of questions about fish stuff and I got nothing but educated answers and she pointed me in the right direction. Will definitely recommend and shop here from now on
WELL DONE

It’s a nice big store that sells everything you could possibly need for a pet. The last 3 times i have been there i was greeted promptly and asked if i needed help.

Groomer: If I wanted to be shamed about what a mess my dog is, I would have gone to my mother in laws house. I KNOW he is a mess — that’s why I brought him to YOU!
I hurt my back 6 months ago and he hasn’t had a bath since. The person behind the counter here was so condescending and shaming that I walked out, took my dog home and gave him a bath myself, ruptured disk and all.
It was 2 hours of agony to give him a bath myself, but I would hate to see how they would treat my poor dog if they treat their CUSTOMERS that bad — and HE can’t complain.

Things have changed there.

This place is about as useless as tits on a boar. Lots of people standing around, but no help when needed. I walked in and two of the associates were having an absolutely lovely chat. When I asked about getting prescription food for my cat, I was told that they did not carry prescription brands and that I should go to another PetSmart that was quite a distance away. No other alternative to obtain the food was given. I do not recommend this place at all.

Never again! Did the complete opposite of what they were supposed to do. Her hair was not cut evenly either!

We bought one of the automatic litter boxes from PetSmart for our cat and as it would turn out, she did not like it and it filled up way faster than the box said it would. Long story short, we needed to return it. I did not have the receipt or the original box, but had made the purchase about two weeks ago. When I called and asked, the cashier told me to bring it on in and they would do a return on it.
When I got there, Tony (one of the managers) took my info and went to go do a receipt look up. As I was waiting, the store began to fill up and I have to say it was nice to see the cashiers stay on top of things. If more than three people were in a line, they called for another cashier. Back to my return, Tony was not able to find the original transaction, so I went through my bank records via my phone and was able to find the exact date and the last four digits of the card that I had used for the purchase. He was then able to find the receipt and low and behold for whatever reason, the printer did not print the transaction id. Before it was all said and done, this poor man had to run back and forth between the cashiers and his office at least a half a dozen times and he did it without complaining. He completed the return for me without a problem and did it with a smile.
Normally I will not write a review unless something is an utter disappointment or a wonderful surprise. In this case, it was a wonderful surprise! Thank you to the 23^rd St. PetSmart for being so very friendly and helpful!

Upon entering the store I was immediately greeted by a friendly store associate who was helping a customer with checking out. I really connected well with one of the cashiers who adopted a rescued chihuahua herself. The store was clean. Customers brought in their own pets. Being an animal lover myself, I only want the best food, treats, toys and living essentials for my furry friends. I felt that this Petsmart location was fully stocked with the best merchandise in the area. I personally consulted a manager who had informed me that they keep watch of all the pet food recalls to ensure that all pet foods are safe. The site was clean, and there were cleaning supplies to be used in case a pet pottied on the floor, which does happen from time to time. Overall, I really enjoyed my shopping experience at this store, and will come back again.

The only pet I have only owned is fish, so I am not the best pet store reviewer as I don’t have much overall experience.
This location has always been very helpful and the fish I have purchased here do very well so I have no complaints here!

Nothing stood out at this Petsmart. They had what every other Petsmart has. No employee stood out either.

I’m revising my review because they made it right: I had taken my pup to them and they did a terrible job washing him, and then they gave me a massive guilt trip about not cleaning his ears well enough :/
After about a year I called back and talked with the manager Tony, who asked me to come back in. When I got my pup back he was clean and they gave him a good report card. Good job!