FedEx Office Print & Ship Center

Really slow service. A lot of machines are either not working or just not working. How hard is it to print a resume. Make sure you come weeks before your interview if you need to print your resume.
Fed ex are usually fast but just not this one :(

It was a simple job. Return my boots.
The lovely people at Rocky Boots were giving me an exchange on some boots I’d recently ordered, as I needed a different size. To return said boots, I simply had to take the boots to a Fedex with a return merchandise authorization number that Rocky Boots emailed me on my phone in the form of a scannable barcode. The people at Fedex could scan the barcode, print the shipping label, and sent the boots on their way in the very box they came in.
If only it were that easy.
When I arrived at the Fedex on Fowler, I explained to the worker that I needed to return these boots to the company and that the label would come from my barcode. He seemed confused, and told me that the box already had a label on it. I explained that the label currently on there is from when the boots were shipped to me, and can either be removed or just pasted over with the new label. He asked for the new label. I again showed him my phone. He handed me a business card and told me to send the email Rocky Boots sent to the store, as their barcode reader doesn’t scan well on phones. Fair enough, I thought, and forwarded the email along. He wandered off to print the email and get the label while I waited.
As I waited, another employee came up and asked me to confirm that Fedex would not be responsible for any damages that occur to my «poor packaging.» I asked him what he was talking about, to which the employee said that my box was too thin. I informed him that the box was, in fact, the same box the boots were shipped to me in. He said that’s fine as long as I consent that no damage is Fedex’s responsibility. I asked him how much it would cost for a box. He said 11 dollars. I refused to spend 11 dollars for a box I’m getting free shipping on, so I consented.
They took the package and I assumed this would be the end of the story, as long as the Fedex shipping people didn’t kick around my «poorly packaged» box too much.
I woke up this morning, and sitting proudly on my doorstep was my own box.
They sent me my own package.
I looked at the box and saw that the old label, the one Rocky Boots sent to me, was the only label on the box. Attached next to it was a plastic seal with a piece of paper inside. I opened it and saw a printed copy of the email Rocky Boots had sent me that FedEx was supposed to scan and get the label from.
I called the manager to give him a piece of my mind about the incompetent job his store did and received nothing but a «Thank you for your input and have a Merry Christmas.» Not a single apology was offered.
It was a simple job, and they managed to make an utter mess of the whole ordeal.
Never come here for shipping a package.

I’ve been going here often to print my online documents for almost two years, but after too many poor quality jobs I’ve decided to find another place. Most recently, I printed my master’s thesis so I could bring a hard copy to a meeting. I get to the meeting, pull the document out of the box, and everything is very visibly crooked (around 5 degrees off)… embarrassing and unprofessional. Before that, I printed some pictures for a work project. They were so dark you could not make out faces, with big squares of ink simply missing.
Does Fedex not check their orders? They always include a cover sheet certifying that they have inspected their documents and ensuring that they are the best quality possible, but recent experience proves that they don’t check at all (or more likely, don’t care). I shouldn’t have to worry that my print job looks bad, especially when I’m paying a couple bucks for what costs them a few cents. Not worth it anymore…

Really great individuals who go out of their way to get the job done right and on time. They’ve helped in many last-​minute printing needs and always pull of professional quality work. Definitely would recommend