Pottery Barn

I have always loved Potter Barn and the beautiful home décor they sell. However, the one in Temecula was such an awful experience. First of all the customer service is terrible! We were treated as though it was an inconvenience to come into the store. Nobody wanted to help us. We were there for my friends wedding registry and it says they offer complementary gift wrapping. They woman behind the counter told us she didn’t have a box big enough very rudely. Then she said well I have a box that may work but it will stick up. (Who wants to bring that to a bridal shower!?) And then she told us it would be 20 min before she could put it in a box for us! If you say you offer complementary gift wrapping you should offer if for everything. Very disappointed.

Horrible customer service, poor quality, we bought a very expensive table .it was loose and wobbly in the beginning complained about it a few times to the sales rep that I bought it from no results three years down the road table looks horrible all white patches all around the table complained again and again, oh your table is too old now, we don’t service it, so you are telling me your furniture is disposable after three years why am I spending all that money to buy furniture at your store if it’s good for three or four years only. Very disappointing, beware do not shop at the store don’t waste your money.

We have been Pottery Barn customers for over 20 years and have always had a positive experience when shopping at it’s other stores. However, the sales associates at the Temecula location, where I have shopped since they opened a few years ago, has never been the nicest to deal with. Professional? Yes. Friendly? No. However, my most recent experience was with a sales associate that was downright rude! While shopping last week, my husband and I found some marked down dinner plates that we liked on a clearance shelf, so we decided to buy them using an e-​gift card from American Express. We had difficulty accessing the e-​gift card certificates on my husband’s phone so we asked an associate to hold the plates until the next morning so that we could print the certificates from home. He told us he could not hold them because they were accidentally discounted and that if we didn’t buy them before closing the price would be higher the next day. So we went home to print the certificates and returned to the store about an hour before closing. A different salesperson, Lee, was closing a register when we returned to make our purchase. She gave us an annoyed look and an exasperated sigh and she said we would have to wait at a different (unmanned) register while she finished. As she processed our purchase, she was unable to input the information from our gift cards, apparently because of recent changes to Pottery Barn’s register system. She tried several times, each time making comments in a curt tone that suggested we were inconveniencing her. We waited about 15 minutes for her to figure things out when I offered to try pull up the cards electronically on my phone to see if that might help and she snapped at me, «Sweetie, that isn’t going to work.» She then got a message from «the system» that our gift cards were «declined» and began questioning us about where we got them. This was both embarrassing and humiliating as by this time two other customers had formed a line behind us. We told Lee to go ahead and help the people who were waiting. As Lee helped the next customer in line, I decided to call American Express to see if they might have a solution to our egift card problem. I had just finished my call when another couple came to the register with a much larger purchase and Lee turned her attention to them for about 10 minutes rather than allowing us to finish out purchase. When I interrupted, asking if one of the other associates (who had been standing at another counter doing nothing the whole time) could help us, she said again, in the same irritated tone «No. I’ll get back to you in a minute.» After almost an hour, we decide to make our purchase with our credit because of the issues Lee was having with processing our egift cards. As we were leaving, Lee offered us a disingenuous apology and then to «help us out for our trouble» next time we come in, whatever that means. One star, because we really love the dinner plates.

I have to say, I am a long time customer of Pottery Barn. Since 2001, I have shopped at Pottery Barn and its affiliate stores. We have spent thousands of dollars here. Every once in awhile, we return a thing here and there. So what. However, the problem is when a store manager such as this one, Debe gives you a hard time. She refused at first to even do it. She said it was too much money. What do you mean? You graciously accepted the money upon purchase but don’t want to give it back. Huh? It was an item you are selling in your store now so clearly we are not trying to return anything old. It’s the utter rudeness of someone making you feel bad that tells me, I will no longer shop in your store. You should be as gracious with a return as you are with a purchase. Learn it Pottery Barn Temecula!

I can’t say enough good things about Pottery Barn and my experience in the last couple of months working with the designers. I am a midwife in southern California. When the new owner of the business in which I rent a small room, redecorated and painted the walls grey, it was not pretty, warm or inviting!
One day while shopping for a rug at the Pottery Barn in Temecula, I decided to take advantage of Pottery Barn’s free design service. In my first appointment, designer Kathleen Polin came out to my office, measured, talked to me about what I needed; then went to work drawing up, by the inch, a functional, sophisticated, and pretty design plan. She drew everything to scale, so completely that when my handyman hung the pictures, clock and shelf, he knew exactly how many inches from the floor, ceiling and wall corners to place them.
In my second meeting with Kathleen at the store, she helped me to choose chairs, tables, lamps and fabric. This room took about 2 months to complete. Most of the items arrived by post to my door within a week or 2; a couple of things I picked up at the store and the upholstered chairs were delivered in about 2 months from when the order was placed.
I’ve gotten so many compliments on my office from clients; the room is a warm, inviting, sophisticated, friendly, and elegant place for moms and dads to receive care.

I shop at Pottery Barn frequently. In the last few times I’ve had an older lady push the Pottery Barn credit card. She was incredibly too pushy. She made me feel very very uncomfortable! I don’t recall her name but she wore black poka dot glasses and had short brunette hair.

We had the best experience at this location tonight. From the minute we stepped into the store until the time we left we were amazed by the customer service and management of this store. Danielle assisted us with our needs and she really new all aspects of the stores merchandise and systems. She went out of her way to be helpful and accommodating. The store manager Kristie approached us to make sure we were satisfied with our visit and if we needed any thing to just let her know. We have been to several Pottery Barns but this location is the best by far and you can tell Krisite and her team take pride in what they do. Thank you for the excellent service.

I recently worked with Kathleen and she did an in home consultation. She made several suggestions, including a few types of house plants and incorporating some existing pieces. She wasn’t pushy at all, and I bought a bunch of furniture. She offered to do another visit once everything is delivered to design a tabletop and accessorize. I would recommend her services and would have paid for the consult, if necessary (but it was free!!!).

Been in here several times and each time I am ignored or not taken seriously. My last visit which was 2 weeks ago, my husband and I walked in to look at their patio furniture. We were greeted by a lady. But after that we could not get anyone’s attention. We continued to look at bedroom sets. I had a question on the one we were looking at. The same lady was walking by and when I said excuse me, she said oh hold on and rushed to the other side of the store. We walked out. Horrible service. Not sure if I should take it personal, maybe they think we can afford it or they’re just lacking customer service skills. Either way, their lost.

I’ve been wanting to visit this store for some time. My daughter and I were completely ignored by the three clerks working there. In fact we got the distinct impression we were in the way. This is a far cry from the Palo Alto store, and from now on, I’ll do my shopping online.

I used to really like this store. Beautiful home décor and nice prices. But this location is so elitist now, I don’t even bother going in. The women that work there are snobby, they barely acknowledge you if you walk in. They even lock their bathrooms now. Everything about this store screams «stay out». Explains why it is almost always empty nowadays. Too bad. Promenade used to be a nice place to shop. Now every store is empty because of this syndrome.

Went to the store in Temecula to buy gift card. While standing in line with one shopper ahead of us, the store clerk took about 3 – 5 minutes to complete the sale, not at all unreasonable. After completion of that sale she completely ignored us and walked off to talk to another employee. The other employee noticed this and said that she would be with us in a minute, eh no we didn’t wait.
This is a very busy time for stores I appreciate that, it does excuse ignoring us. She actually looked at us then walked off. Pottery Barn you lost a sale today

First of all, I love all of the Pottery Barn Products. I have curtains, pillows, bedding, the Great White and the Sausalito Collection, two Fransisco Dining Tables, six Aaron dining room chairs, the Printers Entertainment unit, Chesapeake Outdoor sectional and table, and various frames, rugs, and accessories to name a few of the items I have purchased over the years. In fact, I loved their products so much that I worked in a store in Los Angeles for quite some time. My point in mentioning all of these details is so that you are aware that I have been a customer of PB for many years, and that I can understand what it’s like to be a patron and an associate.
Having said that, I have been quite disappointed with the level of customer service at the Temecula location which is the closest to my home. Most of my visits with my husband consist of either no one greeting us at any time of our presence in the store, no available sales associates able to provide assistance, and/​or they simply ignore my husband and I until we are at the cash wrap ready to make our purchase, and even that experience is quite robotic and clinical or the associates act like it is a privilege to be in their graces for those few minutes.
There was only one experience that we had there that a sales associate was extremely pleasant and helpful, but that was a year ago (2013) during the holidays. I understand that there may be high turn over and/​or seasonal employees; however, satisfactory customer should be at least achievable.
Hopefully, adjustments can be made to improve so that patronage to this store can increase or at the very least be maintained. The only motivation to make purchases at the Temecula store is due to convenience of location. I feel bad for the potential customers who may go in and leave without making any purchases due to the level of service.
On a side note, when we have gone to the Victoria Gardens Store, the Store Manager even remembered us. The South Coast Plaza, Mission Viejo, and UTC Store is always super friendly and attentive as well.
Good luck and best wishes!

I enjoyed shopping at this location. The showroom isn’t too big but it showcased the essentials from office décor to dining, bedroom and baths. I don’t recall her name, but we came in Sunday evening to look for some final touches to my office décor. Our clerk was very helpful and patient as we decided. She gave suggestions as well. There is a difference in quality, definitely, in Pottery Barn items. I’ve gotten vases and floral décor from craft shops to replicate some of the catalog looks and getting to splurge on their cases this visit, I can feel a difference in the heaviness of the vases. Their frame and miscellaneous figurines/​office supplies were very concise. I love the clean, bright looks of their white sand silver pieces. They were out of a few of our items we came in to find. Other than that, our shopping visit would have been perfect and complete.

I really like this store but beware when you buy furniture. Check the quoted price they print you with the tag on the item. The price we were given was 150 more than the tag and all they could do was state they would give us a refund about a month after we paid the higher price. No thanks, just fix it in your inventory, otherwise its bait and switch, I am not betting on getting a refund and the headache that goes with it. If I hadn’t noticed we would have just gotten ripped off.

I enjoyed browsing this Pottery Barn. It had everything that I would be looking for to furnish the house. Clean, inviting and home-​y! The store associates were really nice, and two of the 3 associates came up to greet me, asking if I needed anything. I appreciated their friendliness. Great store, and not that far from free parking lot, so easy access. Limited Street parking was full in front of store.

Don’t order furniture from the online catalog website! I waited 2 months for some barstools, (later than promised), when I finally got them the quality was substandard, the leather thin and not well stitched and the stools were not the same height as advertised. Made in China, a fact not posted in the description. Since when does PB have its furniture made in China? And I had paid about $ 700 each! They went back (via me driving them to my closest store) on ¹⁰⁄₂₄ and I’m still waiting for a credit to my PB credit card here on ¹¹⁄₁₆. Am about 3 hours of phone time so far in to trying to resolve. Yesterday was told that I would receive a «merchandise card» in the mail. Up to then I had been promised credit to the card. Last contact said I have to now wait for that card and then call again to have the card reversed. Have now had to dispute the charge to the bank card so as not to owe a finance charge. Un-​be-​fricking-​lievable. Hopefully this will all get resolved, but I’m never ordering furniture from PB again.

Busy holiday weekend… Just coming in to browse until I remembered I «needed a few things.» Walked around the store for a bit, not immediately greeted. However, I was eventually offered assistance by a super friendly and enthusiastic associate. Not pushy and answered my questions to best of her ability… And most definitely educated me on making the right decision!

A nice Barn. I didnt find what i wanted though.

Why no one has reviewed this place is beyond me!
I was first introduced to the Pottery Barn after watching an episode of «Friends.» In the episode Rachel fools Phoebe into thinking that an apothecary table that she purchased was vintage. Later in the episode it is revealed that the table was from Pottery Barn. Good job Ross!
Remember that one?
Don’t expect to find tons of furniture at this store, it definitely falls under the «home décor» category and should be seen as a place for room accents. Did I just type that?
Anyway, while the items here may look expensive, and some are, the overall concept is one of affordable elegance. Well, maybe not so much on the elegance, perhaps more country-​modern. There are knick-​knacks galore that will find space on your shelves, tables, desks and window sills.
Just don’t get too carried away…