White House Black Market

Rude and inconsiderate. Disrespectful and arrogant. The manager was insulting. We have been to many whitehouse black market locations and have never been treated so poorly EVER. Do yourself a favor and avoid this place. They are awful.

The clothing is the absolute best quality I have ever bought. I usually buy at Ann Taylor, but WHBM is going to be my go to store. I had the best experience with their fashion consultant, Joy. Joy went out of her way to get me a variety of styles and sizes and put several beautiful outfits together for me. She was so friendly and has a great eye for fashion. I would have bought everything I tried on, but the prices are a little too high to get everything at once. I’ll be back in the months to come to complete my wardrobe.

I wish I could give 0 Stars!!! I love the quality of the clothes here so when I was shopping around for Holiday Clothes I stopped by on December 18, 2013 and purchased a New Years dress and 2 sweaters for Christmas Eve & Christmas Day. I’m usually a Dress size 10 but decided on the size 8 because the dress was full, flare and a bit heavy and the 8 fit better. I brought it home and tried it on with the shoes and realized a fitted dress would be a better match for the shoes. I would not wear this dress for any other occasion, so today December 27^th I decided to bring back the dress to the Winchester Store since I was doing some shopping at the Temecula Promenade. Both my son and I walked in, I was holding the bag and I was greeted by an older woman. Immediately she checked me out from top to bottom, she was polite and asked me a few questions and I answered them, then we proceeded to the counter. She took out the receipt and inspected it very carefully. Then she went on to take the dress out of the bag and did a thorough inspection on the dress. It wasn’t the fact that she inspected the dress that bothered me. it’s the fact that it seemed she was looking for something to be wrong with the dress. She checked the inside armpit area and found nothing, then there was a small white mark on the exterior of the dress towards the bottom of the dress on the back side. She then said she could not take the dress back because it was worn. I told her I haven’t had the opportunity to wear it. She said I know but I cant return it. She went on to say that the receipt stated no returns if the dress is worn and I responded by telling her I never wore this dress. Why would I inspect the dress if I never wore it. She just said sorry I’m not returning the dress. There was younger girl working by the counter, and she did not bother to ask her to come look at the dress for a second opinion. The entire time I was standing in front of this older white lady, she was just looking at what I was wearing she was not looking at my face. Which it leads me to believe that she had a problem I was a Hispanic Woman returning an item. I asked her I wanted to speak to the manager and very arrogantly said I am the manager of the store. I asked her if there was anybody else I could speak with and she smirked and said no. I told her I would be speaking to someone about her attitude and treatment towards a customer. We walked out and my son said, he would be fired if he spoke to a customer the way this woman spoke to me. I realized I did not get her name and I walked back in the store and politely asked her name and she gave me a card where she wrote her name Mary A. Yeager and the number of the store. Which doesn’t help because she obviously would not help me when I was there. Why would I call her? So I asked her to give me the name and number of the regional manager or her boss and she refused. She said that she was not allowed to give out that information. I just got the card and walked out. I’m very upset and disappointed to be treated in this manner. It’s a shame that a manager would be so rude, bitchy and arrogant. This justifies my claim, after lunch I looked up a nearby store and drove to the white house black market store in Corona at Dos Lagos within hours of my encounter with Mary. I handed the very polite young lady my bag she pulled out the dress did an inspection of the dress asked if there was a problem and immediately I was issued a full cash refund without a question. There was nothing stuck up or rude about the ladies at Dos Lagos and I felt very comfortable being in the store. They never once checked me out from top to bottom. They were busy helping other customers and the cashier was very professional and attentive. Unfortunately the only thing I have is the name and number of Mary, the lady I want to report so I will have to go on-​line and search for the regional manager. That’s ridiculous!

Not only do I LOVE the clothing, I LOVE the people who work there! Pamela, Mary, Haley, Amanda, Katherine, absolutely wonderful! They always remember my name and they treat you so nicely. The clothing is beautiful, great quality and they have great sales too! 5-​Stars all the way!

I am absolutely blown away by my experience at this store. I absolutely LOVE the clothes at White House Black Market and went out of my way to bring my Mom with me while she was visiting Temecula from Rancho Mirage. My Mom is a frequent customer and has spent thousands of dollars at the Desert location. Lori (her sales girl) has ALWAYS bent over backwards for my Mom because she has spent a TON of money at the other location.
My Mom and I had an absolute BLAST selecting and trying on outfits for both of us. Pamela the assistant manager spent a lot of time helping us and made the experience a ton of fun. Once we were about to checkout, my Mom offered to put the purchase (hers and mine) on her card so that I could pay her cash. The total came to approx 1500.00.
Pam knew that we were going to only have one receipt and stated that if something was «wrong» (my dress was a little too big and there were no smaller sizes so I took it home to make sure it would still work with my shoes etc) She stated that I could bring my items to return them by simply giving her my Moms’ cell phone number to look up the purchase. Both my Mom and I were hesitant because we were worried that the shoes that I purchased were going to be too large and that once I wore them I would most likely wish I had the smaller size. I was reassured that I could bring them back and exchange them for a smaller size if this were the case.
Three business days later (and one full day of walking around in my new shoes) I decided that the shoes were entirely too large and had stretched so big that I could barely keep my foot in them. So I left my office (I own a business locally) and brought the shoes over to exchange them. This is where I encountered MARY Yeager the store manager.
I have NEVER been made to feel so horrible while shopping in a store. She was looking me up and down and had the most condesending tone of voice with me as she inspected the shoes and questioned why I would be attempting to return shoes with NO receipt that had been worn. I explained to her why I didn’t have the receipt (As Pamela had instructed me to do) and she was interregating me on who would have told me that I could return «worn» shoes. She was so disrespectful that I asked her to please call the Desert store location in Rancho Mirage to speak with my Mom’s store manager (who has been nothing but amazing) so that she would have some understanding of who we were and that I was not some hustler out to STEAL something or try to pull one over on her. Meanwhile, She snuck off to the back room and called the desert store and had the audacity to tell the Desert store that I was trying to return shoes that had been «Thrashed!» Are you kidding me?! Worn (once) yes but trashed? No!
By this time I was fuming! Not only had she insulted me, acted mistrusting of me, wouldn’t look up the shoes by my Mom’s phone number (without my receipt) but now she was basically making me out to be some street person trying to return shoes that had been «thrashed?» I couldn’t believe it.
I understand that the store’s policy may be to not accept items that could not be resold, but if that policy was in place, then i should never have been told to take them home to try them. How do you try shoes without walking in them?
When I asked Mary for her name so that I could call customer service, she very sarcastically told me her name and reminded me in her very important tone that SHE was the manager. Congratulations Mary! You truly worked your way to the top of your game by running a retail store. I can assure you I have contacted customer service and they assured me that Mary would be dealt with.
And more importantly, the desert store location (without hesitation) offered to allow me to return the shoes to them (via mail) and they would happily find the right size for me. At least THEY understand how to treat a paying customer!

Went in on a whim after dinner one night and my mom happened to find a dress she loved for an upcoming event. We pressured her into trying it on just for kicks but it looked too amazing to pass up — the ladies who were working helped us buy the dress in secret while we were all still in the store, so we could surprise my mom later on with the dress. We’re so appreciative of their level of service, attention and how kind they each were! One of the ladies (I think her name was Amanda) was extremely helpful and gave us such great customer service that I’d recommend this store to anyone in need of a little something special for your wardrobe!

Love the Clothes, Love the Ladies who work here even more, Great service and great quality clothing.

The clothes are so cute here! The service is great and they seem really happy to be working here! You can sign up for coupon specials to make the shopping even better here! Love it! One of my favorite stores!