University House

While university house has mostly treated me well, my biggest problem is the managements treatment of the pool. They recently started enforcing the use of wristband which I lost several months ago. So now I pay 1000+ dollars a month and am not able to go to my own pool when it is 85 and sunny out on the weekends. When I go to talk to management about a solution they say we cannot get new wristbands and we do not know what we’re doing about it. I am not pleased to say the least.

The University House has been a great place to live. You can’t beat the location and the pool deck tanning beds and work out rooms are extremely nice. Not only this, but anytime I have ever needed anything, the front desk has been extremely helpful in immediately solving the issue. There was one instance that my rental car was towed from the building and they paid for my car to be returned. Another instance; our washer and dryer broke and was fixed almost immediately.
For all of my other little issues, of which I’ve had many, I have just talked through them with Alexis at the front desk and she has quickly resolved them. I believe she is a vital member of the University House staff and things may not operate nearly as smooth if it wasn’t for her always going the extra mile and doing so with a smile on her face! There were times when it seemed everyone downstairs was lost and new to the job, but Alexis was always there. Everyday. Doing her best to prepare them for the job while also doing her job at the same time. Every time I had an issue or complaint, she was there to listen to it and do an awesome job of helping me through it. Thank you so much Alexis and the rest of the University House staff for making my first year in AZ so great!

This is my daughter’s 2^nd year @ UH and while there have been some small issues. I can’t say enough about the management team. My daughter moved from Phase I into Phase II last summer and for some reason didn’t receive a parking sticker: Called management (T.F.), explained the situation, received the sticker to park and while I agree the building could be kept a little cleaner, that responsibility goes both ways. The students and management have a responsibility in keeping the facility clean and should help each other. I also agree that some items in need of repair take a little longer then what seems reasonable but again, It’s a big facility and I feel with proper follow up on the side of the residents (or their parents) Management does it’s best to make the corrections. Have not experienced broken pipes (presently dealing with a W/​D waterline leak & bathroom items that require repair) but I am hopeful that Management will take care of these items over the Holiday break. I have never had a email that went unanswered or a concern that was not eventually resolved. Thanks again to management (T.F. & K.B.) If no one else noticed the improvement, I have …
Keep up the good work, it’s all a process !!!

do not live here! It’s a joke

I have had two daughters live here on separate occasions. One daughter moved in when it first opened as the Hub and other a year later when it became University House.
Both management teams were terribly inefficient and unorganized. My one daughter was living there when a pipe busted and flooded three floors causing tenants to move out for six weeks. It was chaotic with tenants being forced to leave apartment doors unlocked with easy access for numerous repair people to personal belongings during this time. When tenants were able to move back in, the trash chutes could not be accessed due to electrical wires they had to temporarily run through the chute space as the repair/​remold was not completed. Trash, visualize piles and piles of stinky trash, lined the hallways during the summer months.
Not the only time my family has encountered disgusting living conditions when visiting our kids. We have seen lots of urine, vomit and more trash in the elevators and hallways over the past couple years. Not to mention the times I have been woken up to someone screaming in the early morning hours. The last time, some guy was throwing a girl against a wall at 2AM. We had Tempe police knocking on our door a half an hour later to ask what we saw and heard.
My second daughter moved out halfway through the school year. She paid an extra 85% of her rent to be given priority on the wait list for apartments with rooms that were available. Leasing staff often did not show her apartment even though we paid for the priority status. We later found out that there were only 5 female only rooms on that list. There was really no need to pay the extra fees. I called the leasing office one day to find out that the leasing staff did not have an update list on what apartments with rooms were available. Our daughter’s room was not on the list. At one point, the leasing office’s phones and email were down for two weeks making it difficult for potential lessors to inquire about rooms to relet.
Also, the turnover rate with the leasing staff is constant for both managers and agents.
When the room was finally relet, it took 60 days for Inland America AKA University House to refund us rent that was paid.
It is truly surprising that the state housing department has not fined or sued this company.

University House is owned by a REIT (Real Estate Investment Trust) Inland American Communities. As a parent of a student at UH who pays the lease I can say this place is awful. If you have a better option, take it. This place is mis-​managed, disorganized and unresponsive to tenants needs. You sign up for the entire year and they suck the money right out of your account every month. You are held captive and tenant complaints go unanswered frequently. They cannot even deliver the mail. Unilocal reviews can only do so much, suggest you sound off to Inland American Communities. Here is the website:
. Make your complaints known to the corporation that really owns and runs the property. They need to step it up!

Horrible management. They ignore every request for repairs. They hide in a back office and the students working the front desk are not only of no help, but are rude when approached with a request. When we moved in, my bedroom was missing a desk chair. It took 4 weeks and multiple requests to get one. Our dryer broke and it took three weeks to get it repaired. The garbage shoots are always jammed and overflowing into the hallways. The elevators are constantly broken, so it can take 10 minutes to get an elevator when you need one. We moved out on July 31, and still have not received our security deposit back yet. It’s been 6 weeks and every time I call, I’m told there is no manager on duty. My emails go unreturned. There are criminals running this building!

Do not live here please! This place has been nothing but problems. Myself and everyone I know who lives here hates it. The management gets nothing done and is always very unhelpful. This place is to expensive for how terrible they treat there residents. If you don’t believe me just go there and ask the residents how they feel about the place. I’m not sure why anyone would give this place more than one star. To be honest they probably work there. This place does not care about its residents, they just want your money.

DON’T LIVE HERE — FIND SOMEPLACE ELSE
This place is a disgrace and the management team is the worst I have every experienced. Whatever you do don’t sign with this housing complex. I will start with the worst and work my way back.
First of all, I have sent three emails regarding the state my son’s apartment is in due to the flooding (more on that later). Not one of those emails has been responded to. Management can’t be that great Joseph M when they won’t even engage in a dialogue.
My son was displaced for almost three weeks right before finals because of the water leak others have noted. They were moved back in and the apartment was a disaster. I have pictures to prove it. Nothing was covered when they made the repairs so bedding, clothes, books, furniture are all covered in plaster dust. Not to mention they didn’t even vaccum. When I called and complained to Jennifer, the asst mgr, she said she would send up a cleaning crew. What happened next was a joke. they didn’t even come with a vacuum and the pLaster is still on the carpet as of this day. The holes in the wall aren’t painted. Stuff is falling apart.
The insurance company was supposed to pay for all their food and we can’t even get them to return our calls. $ 180 of food bills as all the food in the refrigerator spoiled and he had to eat out for almost three weeks. Oh and that’s not to mention that the clean up crews for the water used $ 87 worth of electricity running the fans day and night to absorb the water. No reimbursement for that either.
The topping on the cake was the email we got last Friday saying that even though we paid for a years worth of parking in the under the building secured parking that because of campus builing we had to move the car with two days notice when we are on vacation. It’s not just a one or two day thing either. It is for seven weeks. Are we being reiumbursed for those 7 weeks. It appears not as they won’t respond to my emails.
Even without all of these issues if you live in this complex on football game days don’t plan on driving to your apartment during the game. All of the streets are blocked off and the police won’t let you through even if you live there.
If I could give this zero stars I would.

When you first move into this place, there is hope that the place will deliver what it promises. Especially, when you are paying a premium. But it is all smoke and mirrors. From the beginning there are nothing but problems and attitude.
I kept an open mind because I knew it was a newly developed place, but after you read all that has happened (and it hasn’t even been a year) you will see why this place is a hazard zone. You don’t want to be stuck here!
The building was first owned by Core Campus Communities Tempe (called the place The Hub) and then quickly sold the place to Inland American Communities (University House). When I met up with the new management, they told me that the old team neglected to tell them a lot before they signed over. This was red flag number one.
One thing the place promised is a working Internet. When I moved in, my Internet did not work. This took 3 months to fix. When I told them of the problem, they were frustrated because the old management wasn’t supposed to put routers in the unit and now new management has to deal with it because it was done. SERIOUSLY? Instead of helping me, you state how you shouldn’t be responsible. No one took this serious. I tried to take it in my hands and work with COX but I don’t have access to the account and UH does not want to give you any access. CAN YOU IMAGINE BEING WITHOUT INTERNET? Also, they don’t offer concession when they put you in a bind. I had to repeatedly battle in getting a concession.
Another problem, the appliances. The stove makes popping noises. The microwave caught on fire. Every use, it would overheat and the plastic would burn and emit hazardous and smelly odor. When reported, It took a month to replace. CAN YOU IMAGINE NOT BEING ABLE TO USE A MICROWAVE? Again, had to adamantly ask for a concession for the inconvenience.
Another, the hot water and the ac. There was no hot water and the ac didn’t work. It took about a month to fix. NO HOT WATER OR AC!
Also security is nice and all, but it feels like a prison living here. They bring in dogs, check to see if you are a resident so you can be let in the building, and one time forced you to sign in and out of the building.
Finally, the BIG ONE, the buildings HVAC water line broke and flooded the building from the 8^th floor down. CAN YOU IMAGINE having your property in jeopardy like that? This made the elevators inoperable. There are 19 floors and using the stairs is a drag. Due to this, the power and water was shut off. NO POWER OR WATER! They forced you into a nearby hotel where you couldn’t have access to your room. An insurance adjuster came into your unit when you weren’t there and threw away everything you had in the fridge. Instead repaying you instantly or offering concession to make up for the MAJOR INCONVENIENCE, they are forcing you to work with the insurance process. As of yet. no contact information has been provided for the insurance company.
This makes me think, what other structural integrity issues this place has? I do not feel safe living in this place. It seems like shoddy work was done and the management are just scammers trying to extract as much money as possible.
In addition to the above, there are numerous other issues, The furniture is hard and uncomfortable. The hallways smell of trash because they don’t enforce proper trash disposal. The elevators work some of the time and if it does then there is a good chance that beer cans and trash are all over it. You will never be able to work with COX because you don’t have access and aren’t willing to help. So if you have cable or Internet problems, you are SOL.
Also, the little windows that you have will now have restrictors.
Management is horrible. This building is horrible.
I already know of 15 people who have contacted attorneys to represent them against this place. There are probably more.
THIS IS A WARNING. Don’t regret living in this place when it is too late and serious bodily injury occurs.

This place is great! The only people who say this place is bad is because they hear comments or they experience one bad thing and think the place is a disgrace and management is bad. Management is great and the security is even better! Every new apartment has there flaws but as time goes on management is getting better and better.