AT&T

I Was in this place for 2 hours. The wait is ridiculous they have like 7 people working and they take forever to help you. It’s pass 9:30 and we got there about 7:20. It’s crazy how much they make you wait. Their customer service is so bad.

First time ever coming into this ATT store. The store does not look big from the outside but it was huge inside.
Brandon was awesome. Came in for the promo they had going on for half off Fitbit HR’s. He did not have any in stock at the store but ordered them online for me. He did not even care that I did not have ATT service.
Great service. And I got a great deal on my Fitbit!

Suki was the one who helped me check-​in, and became my rep ASAP! She was really patient and helpful, especially when I came in with a lot of different ideas on how I wanted to add onto my plans with a few more lines to my account, while porting numbers over from T-​mobile (that my family has). She answer all my questions truthfully, made sure I get all the services I needed when I came in about half an hour before they was closing. I just wanted to made sure that I did the right plan and added the right lines for my best benefits and the pricing over-​all; understanding the ups and downs such as the buy one and get one free, so I do not get screw over in the end or be surprise with my future phone’s overcharge bills. In addition to her understanding the big phones switch, hooking me up with two android sims card so I may continued to used my current android phones until I am ready to swap over to the two new iPhones I brought.
She gave me her business card in the end, was nice enough to let me keep in contact with her if I have any questions later on, to come back in if I needed help putting on the screen protectors on my new iPhones, or to remind her to remove my insurance (since it was require to pay for the first month with the plan I got) after a month. I know a lot of reps (when I was being help in the past, such a hassle) usually do not try to make a effort (leaving a side-​note) or help the costumer to remove the insurance. I am glad she care about her costumer even though most likely she is on commission, but I will come back to help her in return when I want to add more lines in the future, or take upon her iPad mini-2’s line request that she try to talk me into getting.

Steve and Aaron great service ! Steve stayed after hours to help us out ! Aaron the manager such great service. Best AT&T I have been to!

SIGH … what an incredible experience I just had at this store
I had a problem with my new iPhone 5S, well as new as could be but new to me, and Xiaobei Chen and Brandon Chen were the GREATEST of help. Xiaobei’s knowledge, expertise and enthusiasm was such a tremendous help to me and getting my problem resolved quickly.
Brandon checked in with Ms Chen and I while I was being helped and between them I was in and out in minutes
KUDOS to them both and next time you’re in there look or ask for Xiaobi or Brandon and save yourself some grief.

walked in just to get a phone case and ended up switching my brother and I to AT&T. Alan dealt with all my crazy demands and was awesome the
entire time, and I also met one of the managers Aaron who came over to help us and his customer service was just as amazing as Alan’s.

If possible, they would deserve no stars whatsoever.
For starters, we signed up for internet only. Come to find out that their highest internet speed is 18mbps while charter has internet of 60mpbs for about the same price.
Then, while signing you into the contract, they promised us a $ 100.00 gift card and we never got to see it.
And lastly, to cancel your contract, you need to call a phone number online where people are so rude.
It’s as if they didn’t want to work there in the first place.
At&t sucks. It always has. Not a happy customer here.
I thought i should give it a shot but its always the same result.

Great Service! Nathan Carrillo did a great job on helping my mom and I on purchasing new phones! Even tho we were there for a while everything was perfect sorry for keeping you late there it was our fault for arriving last minute. Just want to thank him for all his help keep up the great work you did an excellent job! I love my new phone & once again thank you so much!

I got very good service today from Viviane Sauceda at this store. My LG smart phone developed a software fault. I ordered a replacement from the AT&T techies down in La Puente. On the way home I stopped here to get a back-​up phone that would accept my SIM card. Ms. Sauceda was very helpful and found a model in my price & requirements range.
Other AT&T stores will sometimes have customer service issues, but none of them showed themselves today. AT&T needs to do what it can to keep employees like Ms. Sauceda, as customer service is what counts in the business world these days.

what’s with the negative reviews?! come in here, ask for REY & KENN, & both will take excellent care of you.
they are knowledgeable & extremely patient in answering questions.
i don’t pay extra for iCloud so i had to transfer all my info the old-​fashioned way via iTunes on the laptop. turns out i’m running on ancient versions of iTunes and the operating system. they stayed with me for hours as i updated both.
i was in the store for what seemed like forever but… i walked out with my new iPhone good to go!
thanks, rey & kenn!

If I could give no stars I would. My husband and I went into the store because our previous u-​verse internet plan will expire soon and we want to see what options we have. Mariam was the person serving us, while she sounded she knew it all, it turns out the she was not! Before going into the store we had internet and phone, we did not want the phone and she said we need to get u-​verse TV plus internet to receive discounts. We agreed and we just got the bill for almost $ 100 (vs $ 60 that she said) because no one cancelled the phone, and the u-​verse TV was simply added and no discounts was showing! My husband ended up calling customer service again, and he even managed to get a better pricing now with TV/​internet.
The virtue of the story? Do not go into this store. Do not let Mariam serve you. You won’t save any time and money.

I stopped by the other day to see if I could lower my (ridiculously high) bill and thought I’d browse their selection of accessories for my new phone since I was already there. There’s usually a wait, so I was thrilled when an employee (Tori) was able to help me immediately. We went over my bill, made some adjustments and I walked out of there with a new case. Really friendly employees who actually know what they’re doing. Very positive experience.

This store is awesome! I’m not sure what the other people here are talking about. I had some questions on my bill and was able to walk in get help. All the employees were very friendly and helpful. Tori was awesome she was my first impression of the store and she was great! I used to go to the West Covina location but the customer service at the Temple City office is sooo worth the drive :)

There should really be a zero star option. This AT&T store’s service SUCKS! There are a whole bunch of employees walking in and out while a few are actually helping customers. Maybe they are only looking to help people who are going to buy new service and I’m here to replace a SIM card and is less important so making me wait 44 mins (note: no one is ahead of me) is ok since Tori made it really clear it was only 44 minutes. Another observation us after each person completes a transaction they disappear into the back. Maybe it’s a break reward but there are people waiting, what happened to customers come first? I pay $ 285 a month for 10+ years… that means nothing? Perhaps it’s time to make a change!
So as I am waiting still it’s now been an hour and finally the manager comes and says you need a SIM card come with me. Less than 10 mins total it was done. Thank you manager! You were great! It would have been nice if you would have asked me 44 mins ago.
AT&T can we learn something from this?

I WOULD GIVE IT A 0 IF I COULD!
So I broke my phone today and I came to this store first to ask about my options. Sadly, I did not have insurance so I was prepared to be told that it was going to cost me a lot. Unfortunately, I forgot the name of the female that assisted me (she was short, skinny, and wore glasses). A vague description but if someone like this assists you, you should get a 2^nd opinion. She tried to rip me off by saying that I only had 1 option which was to pay the «remaining balance on my phone» (which is what she called it) but really she was trying to tell me to cancel my contract and pay that fee plus pay for a new phone. On top of that, she said that I wouldn’t be able to keep my phone number. I was a bit shocked which is why I went to another store in Montebello and the guy there explained that if I would’ve done what the female said, I would’ve paid more out of my pocket. What she was trying to do is get more commission because of me. Stupid broad! She was also training a new guy SMH!
Anyways DO NOT COME HERE! STAY AWAY!

Holy fricken Shiznits!!! These people are on top of their game! I posted my first review for this store yesterday. Went back the following day to pick up my iPad, some accessories, and setting it up.
One of the GM’s– Aaron approaches me in regards to my review that I posted just 24 HOURS before that… 24 HOURS!
He thanked me for my feedback and business, and how much it meant to them. This is the type of customer service people hope for. For many it’s not a big deal. But just as much as customers appreciate the good service, employees appreciate the appreciation and recognition that much more. I’ve been on both sides of the game so I know how challenging it can be at times. I have ran business and managed hundreds of employees & clients the last few years. If this isn’t what you call proactive, then I don’t know what is!!!
This is part of an organization (and a team) I want to be a part of! So on that note, Aaron– Let me know what I need to do, or who I need to talk too… cuz I know you’ll be reading this haha.
And btw, thanks again Mr. Alan Luu for setting me up today with your exceptional service as always. Ma G is happy with her iPad!
Carmen

Yep there’s a reason for the low rating. Waiting since 10… why do I see some employees putzing around!!! Ugh!!! I’d so rather be at work! if only I had a job to go to… all I need is a freaking SIM card!!!

I went to this AT&T store in Temple City, CA on 8÷15÷2015. It was actually my 2^nd time here. This time my problem was that my landline did not have a dial tone and I could not make or receive calls. Mike, who works here, called AT&T and got hold of a person named Joshua who was able to talk to me and correct the problem. Wish everything in life was that simple.

YIKES. Another AT&T store with a bad rating. I guess I have been very fortunate to have excellent service via phone and face to face from AT&T. I have been with them for over 10 years –wayyyyy back in the day when they were «Cingular».
I am especially confused as to why this AT&T location has such a bad rating; we came in on a Sunday afternoon and there were a ton of employees! Not only were there a lot of them but they all seemed ready and willing to help us.
Sarah was the one who greeted us at the door with a pretty, welcoming smile and helped us out with the purchasing of not one but two iPhone 6 Pluses on two separate accounts. She handled everything with ease and poise not to mention had answers for all of our 20 questions! In the end, she found ways to save my mom money on her monthly bill and helped me determine the most cost efficient way to get my brother his iPhone. And to put the cherry on top of the pain free experience of having to set everything up and explain to my mom: it was all within an hour! Now that is what I call top notch customer service people! Give that girl a raise ;)
My advice to anyone who is looking to come to this AT&T store: ask for Sarah! :)

Service here is as slow as their speeds. There seems to be zero indication of any sort of order here, as customers are continuously waiting. The times I’ve been here are always understaffed.
So basically my parents got majorly gyped at this location by a salesvulture named Ke last year. And pretty much I’ve been forced to come to this store in increments depending on the confusing billing statements for home phone and cell phone service.
I would be explained things and then later on my parents would be slapped with a bill with hidden fees a month later, causing guess what? More questions, more confusion. Any chance they will help you here? I’ve met some nice salespeople here, I’ve also met some unhelpful ones.
Let’s just say there are a lot of people standing on the floor waiting a while to greet people instead of helping customers who wait a while. Then they would switch up the greeters and those who were greeting would help people.
The salespeople also seem to not understand some of the policies themselves. When I finally got my question answered, it was 30 min later (and because I walked up and took initiative myself) by the same person who greeted me and told me to wait. Argh!
They only care about the sales here and if you ever have any follow-​up questions on said sales, service is apparently not in the AT&T dictionary. I’m still sorting out my problems with AT&T due to Ke’s shifty sales tactics and it’s hard to even get someone to help you at AT&T customer service via the phone. MAJOR ARGH!