Big O Tires

After being treated poorly across the street by Discount Tire, these guys fixed a flat for me in no time at all. The gentleman at the front desk was very professional.

Came here on New Years Eve, and during this time I was rushed to get out the door so they can close early. They would not explain what the issue was with my tire, and referred me to another BIG O on 120^th and Washington, which had no issues on helping me and I was not feeling like i was being shoved out the door.
I came her twice and both times had a bad experience, I would choose a different location if you are seeking great service.

still no phone call or the problem being worked on as promised by the store manager. Wondering how long it will take to hear back.

The people are nice but I question their integrity. I took my truck in to have the tires balanced and rotated and they tried to get $ 1500 out me for rotors, brake pads and rear ball joints. Had my mechanic look at it and tell me that the ball joints were fine and didn’t need to be replaced. Rotors and breaks pads did but I was not about to pay $ 1200 for something that cost $ 300.

Oh, boy, this is a one star review I don’t want to have to give. But, I learned an expensive lesson taking my car here in more ways than one.
I have an older Jeep Cherokee which was my primary car for almost 15 years and is now in the process of being handed down to my teenage daughter. I brought it in to have some brake work done as well as to get an estimate for new shocks. Ron, the manager on duty who checked me in, offered to do a 22-​point inspection as I mentioned this was going to my teen and he understood I wanted to ensure the car was safe and ready to go for her. We dropped off around 9am on a Saturday, and they called me early in the afternoon with a status. Not only did I need brake work, but he also diagnosed a ‘death wobble’ not uncommon in Jeeps and recommended some heavy-​duty work on the power steering and stability: new track bar, potentially a new gear box, and work on the power steering column. Total damage on the bill: $ 1400 with shocks and an oil change. Okay, this is stressful, but I knew the work needed to be done, and we had planned for this, so let’s go ahead and start the work. Normally, I would have called my usual mechanic for this, but I wasn’t sure if they did brake or steering work, and they weren’t open on Saturdays anyways.
They finished the work on a Wednesday evening, and we picked up the Jeep the next day with our wallets $ 1485 lighter. Pulling out of the shop, I noticed the steering felt loose, but attributed it to the work and the fact that they had replaced the power steering fluid. Everything was great until I made a left turn on to the road to my house, which was about a quarter mile from the shop. The steering wheel began to slip — not like just felt loose but literally began to shift left, to the point where in order to keep my wheels straight, the Jeep logo on the wheel itself was completely vertical. And then, the shakes started — almost like the alignment was off, but more like the wheels were going to fall off!
I was in my subdivision at that point, so I pulled over, parked the car and immediately called the shop. Eddie understood my concerns and wanted to see the Jeep again as soon as possible. We parked the Jeep (nobody is currently driving it daily) and offered to bring it back in that weekend.
We dropped the Jeep off again this past Saturday, and they had it in the shop until almost 5pm. When I called the shop (as nobody had called me back by then), Eddie informed me that ‘the bolts were rusted bad, so we replaced them but they weren’t tight’ and offered that this was the reason the steering slipped. They tightened the bolts and added lock-​tight to prevent slippage, and then took the car for a drive to make sure everything was fine. Granted, this time, the work was on Big O’s dime, so if there’s a silver lining, we have this. And the Jeep was definitely back to drivable and normal.
Here’s where I’m really stuck — in theory, it was a decent experience, they did the work they were asked, at the price I would have expected for the work done, and they fixed a problem which they admitted may have been on them without costing me anything. But, I can’t give them a good rating: You had the car for several days, and at no point did anyone confirm the bolts were staying tight? Did anyone even think to take the car out for a drive prior to signing off that the work was done? And what if it had been my daughter driving the Jeep home that night when the steering came loose?
Big O is acceptable for basic stuff like oil changes, but they really should consider sometimes if making a few bucks is worth putting people’s cars at risk if the work is heavier than they should take on. I’m going to my usual mechanic for recommendations on work outside his scope from now on instead of going with whomever is convenient or cheap. You get what you pay for.

Took my car in for a simple oil change, staff was nice, and I’ve taken my car to their sister store (NTB) where my dad was a manager, but never got a sticker as to when I should get my next oil change which is annoying. This was about a month ago, but that’s not the point of this review. Today I was forced to bring my car into another shop for a knocking noise, I thought was related to needing an alignment and maybe a little air in my tire, so 100 $ later, I find out that my front drivers side tire was about to FALL OFF MY CAR. When BigO does an oil change they include a free tire rotation where they FAILED to tighten the lug nuts on the tire. So, I could have killed myself or another person because of their complete carelessness over something so freaking simple! I will be going to corporate and I will be getting reimbursed for the work I just got done and will never recommend nor go back to ANY BigO Tires. You just cost the ENTIRE company money, not just your store. Congrats, round of applause!

Horrible experience every time. I bought a living social deal for 3 oil changes with them. The first oil change they were rude at the front desk and forgot to put on my reminder sticker. The second oil change I tried to call to make a appointment I was told that I could not make a appointment but that I could drop my car off and it would be done in a 3 hour window, so 3 ½ hours went by and finally I called them, only to find out that they forgot to call me and that my car was done a hour ago. They failed to top off any of my fluids and about two weeks later I noticed that there was a oil spot in my garage that was growing and that my car was acting funny, so I took it to a different place and they told me that the people who had done my oil change didn’t tighten the cap enough so it was leaking. This third time I got my oil changed they told me that it should only take 45 mins and would call me, so 2 hours later I called them, again they forgot to call me when it was ready. All times, I have not had any luck with customer service in the front, they are always rushed and rude. When i expressed that I have had some bad luck at this facility the man helping me did not even respond and just handed me my keys. I would not recommend trusting this facility with your car or your time!!!
update– a staff member contacted me through this site saying they would forward the complaint to the manger, the manager did contact me but basically said, «sorry that happened, better luck next time» so thanks Big O tires, but I will not be coming back to you again. Luckily Living social was more understanding and helpful than the actual business and refunded what I paid for the oil changes and bad service.

Dropped off my car to have oil change and 2 new tires. Told me I could pick up next day no later than 9 am. Car not do e told another hour. Went back at 2 pm and paid my bill of $ 230…got out to car, old tires still on car. Wondering if they thought they could pull a quick one because Im a woman. No one seemed particularly remorseful.

The front desk people seem to be caring and considerate. However, once they have your car, watch out. I brought my car in for a simple oil change, tire leak and tire rotation. They did not rotate the tires. I asked them to fix a slow leak in one of the tires and they didn’t even try. They didn’t even check the fluids when they changed the oil. I don’t even know if they changed the oil. I wouldn’t be surprised if they didn’t. Stay away. Stay far way.

Very friendly. Fixed my alignment in a timely fashion and gave me a run down on my brakes, shocks, tires, etc. without high pressure sales tactics. Will be back to see these guys for tires in a few months.
***UPDATE***
Nevermind, fixed the alignment, but left the front tires out of balance, had to go back and have it fixed. Then I tried them one last time to do a simple snow tire swap, and had to return the next day because both rear tires were flat, no quality control. Will not be back.

Stay far, far away. I purchased tires here and then about 6 months later, I went in for an oil change and a rotation. Much like another reviewer here, I was charged for stuff I didn’t ask for! They gave me some sort of «special» oil change that was like $ 90… Uh, no. I asked for the charge to be removed and the manager said «well, he wouldn’t have put it in the system if you hadn’t asked for it.» Oh, I was steamed but I stood my ground and I ended up paying for only the standard oil change. And then I get home and I look at my tires and realize that they didn’t even rotate them like I’d asked so I called them back and they said to bring it in and they’ll rotate them for me.
They did rotate them but they put the lugnuts on sooooo hard that when I got a flat tire, I couldn’t get them off. I had to get AAA out to help me and even the driver with AAA said that they were on ridiculously tight!
Fast forward about a year later and I needed new brakes and took the car to my local repairman. He had to strip the nuts to get my tires off! Those asshats at Big O tightened them so hard on purpose that I will NEVER do business with them again and I hope no one else does either. BUYER BEWARE!

We have had nothing but problems since we purchased tires from this store. Less than a year after purchasing four quality tires, one of them blew out randomly while on the highway. Took in the tire and they said that it was our fault for «running it on low for too long» — NOT the case at all. But we sucked it up and paid for a new tire of the same brand. Less than 5 months later, the same thing happens and after being paranoid about it since the first incidence, we now always check our tires — it was NOT low before it blew out. I took it in — sales guy says it’s definitely just a blow out, doesn’t look like a run low problem so it shouldn’t be a problem to get in a new tire in and have it covered by the one-​year warranty. He said he would get back to me in the next day. Cut to 3 days later and I have to call to find out that because they would have to turn in our tire to another vendor to get it back to the manufacturer to determine if it’s covered by warranty (which should take up to a month, no less), why don’t I just buy 4 new tires (that I wouldn’t need) or a used one. No talk of replacing it since they know it will be covered. I want to talk to the manager, but he’s not there so I leave a message for him to call me back. Doesn’t call me back so after 3 days (again), I call and he tells me a different story that it was run low for too long (I looked at it 5 – 10 minutes before it popped, it was not low) and didn’t agree with the first guy who looked at it. I’m picking up my tire from them and going to corporate. This is a racket, not customer service.

Beware!!! I paid for add ons without being offered them. They just assumed I would pay and not say anything. I was charged for Nitrogen and an extra protection plan without authorizing it. when I questioned the amount and expressed how the price was different from my exact same previous purchase 8 months earlier they were not concerned. It wasn’t until I took the receipt home and compared did I see that Nitrogen and protection plan are extra add ons and not a normal fee. I called and still feel I was misled somewhat until I did more research which answered my questions better than they did. I have requested a refund on non authorized add ons.