GoWireless Verizon Premium Retailer

Andre is the best! My family and I have been Verizon customers for forever — so long that my old unlimited data plan was grandfathered into the new data plan and even throughout 2015 I still am not aware of any of their new plans because I didn’t want to change after all these years. I always felt like Verizon was skimping on data with the newer plans that came out.
Andre was a big help and finally made me feel better about changing my plan without compromising my data! He clearly outlined all new options available and ensured my family’s plan was the best deal possible. I appreciated the fact that he was genuinely trying to help us and not treating us like we were «another customer.» Also, both my brother and I upgraded our phones to the new 6S — we’re so glad it wasn’t sold out at the time of purchase!
Thanks Andre!

Billy was awesome. He went over the top to make me a happy client. Was not pushy and had all his right info
Made the sale smooth and didn’t make me second guess myself in doing it
Is there a 10 stars???

Thanks Michael! You’ve been great! My daughters phone had been searching for three days. But unfortunately we had to call corporate to get authorization. They suggested we drive to Westlake to the corporate store. But Michael saved the day.

They were the only people who could get us the iPhone we wanted before Christmas. Chris spent a lot of time with us, and was very patient. The whole staff was funny and entertaining. I gave 4 stars because they had too many technical difficulties that made our wait much longer than it should have been.

Dishonest sales associate.
I went there with my son to change his phone to a smart phone on our plan. The associate recommended more data for 10 per month which we agreed to and plus 20 per month to add the xtra smart phone — no problems. Then he tells me my plan includes a free tablet. I told him «If the tablet is free that is fine but if there is any monthly costs for it, I don’t need it». He responded that no there is no monthly costs it just uses your data plan. I figured that would be okay because we just upgraded to 10gb but was still suspicious. I asked several more times if there were any monthly fees for the tablet and each time the response was no. My son was there and I asked him and he said that’s what you told him over and over again. So I get the tablet and 2 days later I am trying to find out how to shut off an app on the tablet and search the web and hit a site where people were saying it wasn’t worth the $ 10.00 monthly fee. Now I am mad I take the tablet back (had it 2 days) and the same associate tells me there is a $ 70 or $ 75 restocking fee. He then tells me that he told me there was a monthly fee! Are you serious! I was so insistent in asking if there was a monthly fee and every time he said no. Now I am having problems. Sales associate said I have to talk with the District Manager, I leave my name and number but no call. Associate said He would be in the store today I went in and no manager so I left my name and number yet again. I went to the store in Westlake hoping to get ahold of the district manger thru them and they tell me that the Newbury Park store is not corporate and they have no control over them. I call corporate and they tell me the same thing. So the store in Newbury Park can lie to your face, REPEATEDLY, and no one you can go to. Stay away from this sham. No morals, no ethics just liars and thieves. Be warned.
Update** I went back to the store in the afternoon of the 16^th and once again tried to get this resolved and still no help. I asked that they call the manager and they said he was home sick so I told them then you know where to get ahold of him. I waited and they finally called him. He called me on my cell and I explained how the employee flat out lied repeatedly to me. He said that they cannot take back items due to corporate policy without charging return fee but that the District Manager could do this and that he would call him and I would get a call back the night of the 16^th or the morning of the 17^th. Pay close attention to the name on the front of the store «Verizon Wireless preferred retailer» — NOT a Verizon corporate store and they have different rules and you can’t go to Verizon for help when these liars take you.
Update** The store manager left a message on my phone morning of the 17^th saying that the district manager has agreed due to the «miscommunication» to waive the restocking fee and that I can bring the tablet in Monday when he gets the code from the DM I am keeping this 1 star rating since being able to finally return the tablet after all this doesn’t change the fact that the employee lied to me repeatedly. I also remembered that during our conversations and me trying to make sure nothing unexpected was going to happen I said «to confirm I am only adding 10 dollars a month for the data plan change and 20 dollars per month for the smart phone addition» and again got his confirmation that this was correct. Due to the rules of this forum I have left the sales associates name out but expect this kind of service from anyone in this store. Also remember that you do NOT see the contract you are signing, they have a digital signature tablet on the desk that you sign and you DO NOT have the paper contract in your hands to read when you sign it so the surprise comes when you see the contract on your account.

THIS A SERVICE or LACK of SERVICE COMPLAINT… Don’t Ever go to the Newbury Park Verizon Store if you want or need any help… no wonder they are always empty!!!
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A few weeks ago we bought a couple of new fancy phones from the large Verizon store in Woodland Hills. The next morning we realized the E-​Mail wasn’t working so we went down to our local Newbury Park Store. There were two clerks there and one customer… the large clerk with earrings asks us what we want and when he saw we needed help with the phones he said he was very busy and started wandering around doing nothing… finally he came back and immediately told us he couldn’t do anything we should go to the Westlake Store which has techs working there. As we were leaving we saw the «too Busy» clerk go next store to Subways. So we take the drive to Westlake from Newbury Park… that store was loaded with people… we waited about 40 minutes until a very nice girl comes to help us… She said there were NO techs there… but she got on the phones and figured out the problem.
Yesterday morning we went back to the Newbury Park Verizon because we were having problems collecting our messages. Again two clerks and one customer were there…“Mister Too Busy” had the customer this time so the other clerk came up to us… we told him our problem AND again… he told us he couldn’t do anything… then he takes a call and spent 10 minutes telling someone that a certain clerk wasn’t there… then tells us we had to call Verizon. We went home and my wife spent a half hour trying to get help via phone then gives up. She called the Westlake Verizon to ask what time they open on Tuesday (today) she was told 10:00 AM. We got there 10 minutes early… the store was open and filled with customers… we were told they had opened at 9:00 am NOT 10!!! We waited about a half hour and nice clerk came up to us and fixed the problem in 5 minutes!!!
SO WHY CAN’T THE NEWBURY PARK STORE HELP US??? Too Busy???

Went in this morning with an email issue affecting both my cell phone and iPad. The representative (Lathe) was patient helpful and persistent in correcting the problem. Was a pleasure dealing with him and a delight to have my phone and iPad back to «all systems go»

The staff at this store is great! They help me save about 20 dollars a month and got me a free tablet! I couldn’t be happier. The store manager is the one who helped me. He is a true pro! Looking at these other reviews do not do it justice. Also there are no lines!

I bought my wife a 16gb iPhone 5c for our anniversary. While we were buying the phone the salesperson offered their «grip» insurance which was something like 10 dollars a month and covered the phone against accidental damage, theft, and loss. I turned it down 2 – 3 times during the sale. The next day my wife decided she wanted to get the 32GB version and returned to the store to upgrade it. While she was there the salesperson talked her into the insurance by promising her that the phone would be replaced at no additional cost to her. This seemed suspicious, but the salesperson promised her more than once that this was the case. Today my wife dropped her iPhone and shattered the screen. When she called the grip insurance they told her there was a $ 199 deductible (the apple store replaces screens for 149) on top of the 10/​month she has already paid for the insurance. Not only is the insurance a pretty bad deal, but my wife was completely lied to by the staff at this store.

DO NOT GO HERE!!! It is not even a Verizon store! This place sold me a. phone and told me my phone payment and coverage would be the same. They also told me I had insurance on my phone. My phone bill is now $ 150/​month instead of 60/​month. The man that sold me the phone straight up lied to me. And he told me I would have insurance on the phone which I later discovered was untrue. My phone broke a month after I bought it. When I took it into the store they told me I have no insurance and there is nothing they can do to help me. I have to wait 2 years till my next upgrade to get a new phone or could pay $ 600 for one which is absolutely absurd! I was so upset I was in tears. They had no remorse and told me to leave the store.
I called Verizon to complain they explained that GoWireless is not in anyway affiliated with Verizon Wireless. This place is a TOTAL SCAM!!! They advertise they are Verizon to mislead people to come into the store and then they sell defective phones to customers. These people are the most sadistically evil people I have ever come across well aside from my ex boyfriend he was pretty evil but anyway there is a lot of corrupt behavior going on in there and i have a sneaky suspicion some of it is illegal.
Gowireless is unethical and immoral I don’t know how they are in business it makes me sick. This store is a huge RIP-​OFF! I have sent a letter to the Better Business Bureau asking to shut this store down before someone else gets scammed. Someone has to protect our community from these frauds.

Went in to get some help with a phone.
Compared to other Verizon stores I have gone to, I was surprised that there was no line and I was able to get help with my phone immediately.
I worked with Jake, who was super helpful.

CLOSED — Went there to get a battery and the place is empty.