Shaver Automotive Group

Dropped off my Wrangler because it wouldn’t start. I was already on phone with Enterprise Rent-​a-​car. All of a sudden, I was told by my Service Advisor Kier Sole that I can get a loaner while they look at my Wrangler! Shaver Jeep had a Renegade available as loaner! Thanks Service Advisor Kier Sole! Now that’s customer service! 5 stars!

Purchase the Grand Cherokee for the wife about a year ago. Sorry for the delay in writing this. 1. Purchase — Never be in hurry to buy, first. Even if you know how to buy a car or truck. Bad on me.
2. Going into finance to sign the documents. Guess what? They have a Guardian program at Shaver that protects the car’s outside from discoloration and/​or other forces of nature and the same for the seats on the inside. All I can say is that it was a surprise to me at finance. They told me that it was part of the added features to the wrap of the car. (There was a small sticker on the lower right side of the drivers door indicating an uncharge not included in the vehicle sticker) Again, don’t be in a hurry. I should have just gotten up from the table. That being said, I got smarter the next day when i had more time.
3. I went by the dealership and asked them for the work order that was produced by Shaver to put on the Scotch guard material qualifying it for the Guardian protection. Low and behold, they couldn’t produce the protection work order. Their fix for this deception was to give me a $ 550 Shaver certificate for Service or parts. This $ 550 didn’t cover the amount of the Guardian. The Guardian was $ 865.
3b. The Dealership survey came within about 7 days and I basically called this small sticker on the drivers door Cheesy. This survey gave me a chance to notify the owner of Shaver, which i did. I even asked him to call me. Guess what? No call
4. we purchase some floor mats with the certificate.
5. we used it for the $ 85 service quoted price oil change. I used the certificate for this. New twist. They charged my certificate $ 195. I tried to negotiate it with the (newly departed to another job somewhere else) service person Jason. He tried and then said he couldn’t do anything. Three weeks later I tried to speak with the Service manager. I waited outside his office where he could see me for about 15 minutes and basically he didn’t care about me or my problem with he bill. How do I know this? I was told by a service writer that he was in his office with a supplier (software supplier) all morning. The impression I got was that work with the supplier was finished. I finally left. FYI — Simi Valley service is $ 85 and the second and third service was performed there. Also to note is that we have the Diesel Summit.
6. While going through this with them, I also informed them that the decorative fenders (i think there were 2 or 3) needed to be fixed. This was a large warranty job and it too went over to Simi Valley Jeep. The thing that should really make you scratch your head is: Why wouldn’t Shaver auto try to be competitive with their $ 60,000 customer of a brand new car when they could have easily earned lots of warranty dollars in doing the fenders. There was also a software update that was under warranty that Shaver missed out on.
7. Later on in the year, the car wouldn’t start in the morning and needed to be towed to the dealership. Guess which dealership got the business? That’s right, Simi Valley. There are 5 antenna’s inside the car for the car to be remotely entered. They all needed to be fixed. FYI — if you are ever stuck with this type of problem — push your fob on the start stop button. It is your last opportunity to start if you experience the same type of difficulty.
8. I was in the neighborhood with some hood scratches yesterday and went by the dealership to get the statement of what I still have as credit ($ 95.06) and what I might use it on and have the numbers in front of me to be able to finish this review. I showed the scratches to a service writer (took a bit to get one to help me). He told me the Guardian didn’t cover scratches. Okay, I get that. My thought is that if they knew their clients and received all of the warranty work, they would probably have been smart to buff out the scratches for a customer that purchased one of the flagships of the Jeep line.
9. I hope this helps anyone that takes the time to read this…

WORST EXPERIENCE!!! SERVICE DEPARTMENT IS DISHONEST AND RUDE!!!
I contacted Shaver service department and parts department on Monday Feb. 22^nd. The key to my Fiat 500L was lost and I needed to order a new key. Parts department quoted me $ 194 for new key and informed me it would take 3 – 5 days to get the key from distributor in Texas. I offered to pay for overnight shipping to get key quicker, I was told that wasn’t possible. I asked for a loaner car during the wait period, I was told no loaner cars were available as they all went out on Friday and had not been returned. My Fiat was towed to the dealership mid-​morning on Monday the 22^nd. I was sent an email that my car would not be looked at until Wednesday the 24^th? That made no sense to me, I just needed to order a key so I could drive my car. Late Monday afternoon, I spoke to service department and they asked me if I wanted to order the key. Of course I wanted to order the key! Was also told that the cost would be $ 300, not $ 194. They charge $ 100 to program the key (takes a couple minutes to program). I asked multiple times on Monday for a loaner and was told over and over that no loaners were returned. I now lost a day of order time because the service department didn’t order the key until Tuesday the 23^rd. On Tuesday morning I called and asked for a loaner car, was told no loaner car available. This time I said, «no loaner car available, or no loaner car available for me?» I was finally told that they would not provide me with a loaner car. A lost key wasn’t sufficient to warrant a loaner car. They could have just been honest upfront. I ended up renting a car and life goes on… Key gets ordered on Tuesday the 23^nd, on Wednesday the 24^rd I found my original key and called to cancel the new key order. I was told the new key arrived on Wednesday and that the key was already programmed to my car. I was told I was responsible for the new key. Not sure how the key was ordered on Tuesday the 23^nd from Texas, arrives on Wednesday the 23^rd, and is programmed immediately? I was originally told the key order would take 3 – 5 days and that my car wouldn’t even be looked at until Wednesday the 24^rd. O.K., so I did ask for a new key and ultimately I did agree to pay for new key. Still don’t understand how key gets ordered and delivered the following day? I pick up my car on Friday the 26^th. I sit down with Service Manager and he has a «smug» look on his face as I tell him I cancelled the order for the key on Wednesday, which was well within the order period I was given. He just looked at me and said I owed the money for the key or I wasn’t getting my car back. He then says, «What do you want to do?» I had no choice but to pay for the key. I had no choice but to pay for the higher price quoted, not the original price quoted. To top it all off, my original key that was found would no longer work. So, I’ve now paid for a new key and my original key is useless. I had requested an oil change be completed while my car at dealership. Service Manager refused to do oil change due to key issue. Very childish behavior to refuse to service my car. I made several requests for the General Manager or Owner of dealership to contact me, to this day I have not received a call from either person.
Shaver Automotive Group has several negative reviews on various blog sites and it doesn’t seem to effect any change. I am posting my story hoping that maybe someone in the future will be able to avoid a negative experience with this dealership.

So happy with our car purchase here, see Nikolas DeWeese the best sales consultant experience we have ever have. Jimmy the manager helped us and worked hard to get us a lower rate. They were professional and super friendly, go there!

ABSOLUTE WORST — STAY AWAY
— Prepare to be taken advantage of by sales and ignored by service —
The sales department are a bunch of sleaze balls in ill fitting suits and bad hair cuts that will tell you anything to get you interested. Then they come back with a deal that doesn’t resemble anything you discussed. They have no problem completely insulting you, in fact, it’s happened on several occasions. They will even email you that you are eligible for discounts but then when you come into the dealership, magically, all of a sudden you are no longer eligible for that discount. They will tell you your credit score «according to our bank» isn’t good enough, even though by all other classification scales it’s perfect credit. They will do their best to get as much money out of you as possible. They just aren’t good people.
If you ever get the service department’s attention you will soon learn that they are a bunch of lazy morons who try to tell you there’s nothing wrong with your violently shaking car when you actually need a new rear differential. They will even make sexist comments/​insults too about how girls don’t know what driving an off-​road vehicle is like and that the violent shaking is normal. Or when an interior light goes out and they try to tell you there never actually was a light there. And when you finally get them to fix that light, they close your cell phone charger cable in the center console. Or after you get them to do an oil change and your car starts leaking and you take it back in and the service department asks who did your last oil change because «those people didn’t tighten the cap down.» Well that was them. They will ignore you for as long as possible and screw up even the simplest of tasks up.
Go to Simi Valley Dodge /​Jeep — they have a great service department and actually know a thing or two about customer service

Extremely rude and condescending! Literally asked if we knew how to multiply. Yes, I do. I also know when I am being ripped off. Thank you for questioning my intelligence. They know exactly what to say to get rid of a customer. I don’t know how they plan to make any kind of profit with such a terrible attitude. They made my first-​time buying the worst experience. FYI, Mike Cadwell was an awesome salesman. He was very patient and polite. Too bad the managers are unprofessional and ruined the negotiation process. Sorry you missed out on the commission, Mike. I ended up getting a fully loaded Dodge Charger for 36K at Scott Robinson in Torrance, CA. In the end, I was better off not doing business with Shaver.

I never look forward to visiting any car dealership but I was going to buy a new diesel truck. Homework done, I needed to shop for the best price and ZERO drama. I used True Car online quotes and narrowed it down to 3 dealerships on a special order truck. Long story short. .. I worked with Tim Ott, Aldrin Villaneuva to price the truck and triple check the options for the order. Jaclyn Embry and Brenton Laughlin shopped finance rates to beat my credit union.
I did not think that everything would work out after a SERIOUS issue when JC dumped my wife and I out in the parking lot during a test drive in order to talk on his cell phone and took off. We had to go to another dealership in order for my wife to drive a truck. My wife was insulted and JC never contacted us afterward. We’d set up an appointment that afternoon and arrived on time. JC made us wait and then we had to go to another dealership for a drive.
I recommend contacting Tim or Aldrin and skipping the sales floor since JC is still ‘wheeling and dealing”. My wife was totally disrespected and I’m still upset about it. Tim followed up when I didn’t call back and asked if we’d come back and just deal with him.
BOTTOM LINE. .. (1) Tim & Aldrin beat the closest deal by $ 980.00 and put it all in writing like I asked and had the sales manager sign and date it. 2) Jaclyn found a better interest rate than my credit union offered and had the deal pre-​approved before the truck arrived. 3) Brenton put the paperwork together and concluded the deal without any «unexpected changes». .. MY deal went for the cheapest price, the cheapest financing and smooth delivery with ZERO DRAMA once Tim and Internet Department got involved. The truck arrived on schedule, exactly like we ordered it and the delivery went without a hitch. Talk to these guys, do your homework and they will take it step by step. For us it worked out. It was a business deal and not a dog-​and-​pony show.

Where to start. I wanted to buy a Fiat. I looked long and hard for the one I wanted. I found it at this dealer and spent 2 days speaking with Tim Ott on how to buy the car for a price i felt was reasonable. its a New 2015 so of course I expected the car to look new. On delivery it did not. It has been in storage so there was old adhesive all over the car. The leather seats were stained, etc. Tim took it to the bath while we did paperwork. At the end of the paperwork, i looked at the car again. It clearly needed to be detailed. I told them to keep the car until it looked new and then i would take it. I came back the next day to pic up the car and the passenger side window was severely scratched about 10 times. I told Tim this was not ok. This is a new car. He said he would take the complaint to management. Today i am told that i got a good deal on a stored car and they would not be helping me with the window. Im sorry i didnt read the reviews on this dealership before I bought a car. Do yourself a favor and go somewhere else.
Update** Got a call from Tim to try and bribe me to give them 5 stars on Unilocal and 10 stars on his saleman review before they would touch the window they scratched up. Tim is just Johns puppet (the GM) no moral fiber. Pathetic is all i can say. if John is the face of the dealership, that ships going to sink.

I just bought my pick up on Sunday and everything was great. My salesman, Gary, was friendly and knowledgable. We went out in the rain and wind to find the pickup I wanted and the team there gave me a deal I’m happy about.

Genuine Volvo parts are sold here, great inventory and the employees are very helpful in helping you find the part even without the part number. I came here for a bulb and the employee just looked at my old one and found my part quickly.

Great service from sales to finance…
when it was time to change the car we contacted Wes R and sales manager J. McCann, they were patient and very helpful despite my bargaining nature. This is our second car we use front shaver automotive and I will definitely return for my next purchase

The assistant manager was so rude and contemptible that I’m taking time out of my busy day to warn the rest of you. Stay away from him. I can’t speak for the entire dealership because I never got that far. The assistant manager drove me away in seconds. His name is Trevor, stay away from him.

The experience here was effortless. Our salesperson was JC and he was such a nice guy. He delivered on the rates he had promised us and was sweet and pleasant throughout the whole experience. We were in and out in probably two hours.
We also had a chance to engage with John, the GM. Very cool young guy. We wanted extra mileage at the end and he gave us a pretty amazing deal.
Nothing about this experience was your typical car salesman experience. These guys were genuine and most importantly were able to give us the best rates with exceptional service. This is why we drove from Sunland to Thousand Oaks to lease our car from them.

Hi guys,
I just wanted to tell you how great your service team is. I was having some issues with my seat and mirror alignment and as usual I stopped by without an appointment, cause that’s how I roll. Just kidding but I rarely if ever make an appointment, but Jim Loveland and his crew always find a way to help me out without making me feel like I ruined their day by popping in. I am seriously thinking about letting my wife have the jeep and buying a Dodge 2500 diesel and it will be because of the great service I have consistently been given by Jim Loveland. Oh and best part of this story is he himself solved my issue, I’m not tech savvy and Jim never makes me feel like a dumbass, he just assesses the problem and handles it. That’s what most businesses fail to do.
Thanks again,
Mike Horan

***BAIT AND SWITCH***
I received a call from Shaver Automotive. They wanted to purchase my Jeep Cherokee that I leased from them last year. I was told they would pay off my lease, give me cash and enough rebates to lease a 2016 Jeep Cherokee with no money down, for the same term and for less than my current lease payment.
Sounds too good to be true? It was.
I was offered a model with lesser options and a lease term that exceeded my current one by two years. I walked out and will never return.

By far the best car buying experience I’ve had. Thank you everyone at Shaver for making it a good experience.

Bad dealer /​bad service /​will not keep ANY promise (even the kind that was recorded on email)
Save your time and go elsewhere, cause they clearly don’t value it here.

4^th time here in one year for updates on my Ram truck.
This place just sucks and here’s why.
1^st visit: software update for the ABS module. Was promised 2 hrs for a software update.
4 hours later — «Hey man your truck is almost done.»
6 hours later — «Hey man having some computer problems. Might want to leave it here.»
Have to pick it up the next day…
2^nd visit: Software update for TPMS module. 4 hour work time.
8 hours later — «Hey man trucks ready! «
Picked up truck. Now time to go to work. FLAT TIRE!
was leaking from the new sensor they installed.
Call back immediately– and they send a FKNING GUY IN A PRIUS TO CHANGE MY TIRE! Dude was complaining about how big my truck was and couldn’t find the jack to change the tire! 1 ½ hours later the tire is finally changed. I come back to my truck only to see that the passenger plastic compartment is broken where the idiot yanked out the jack!
3^rd visit: So I have to drive out AGAIN to this shithole for them to have my truck OVERNIGHT AGAIN. Seriously for a TPM sensor ??? It took Americas tire to change out all 4 in 30 mins !
Asked to wash my truck
Come back and HALF THE TRUCK IS WASHED !? Did you even try ??? Did homeboy go on lunch or something and forget ?? Like literally HALF WASHED! It’s like they drew a line down the center to show a before and after of how shitty of a job they do !
4^th visit — today — another recall for airbags
«It’ll only take an hour»
Here I am 2 ½ later still waiting for the updates on my truck.
«Yeah we’re having computer problems– just come back again»
Yeah, no.
Never coming here for ANYTHING.
*** EDIT *** 11÷03÷15
Battery was dead when I got up this morning — jump started and it ran fine … Took it in the same day only for them to tell me that I left the lights on or something… Come on now really …
Came back on the 4^th to pick it up … GUESS WHAT ITS DEAD ! Maybe they left something on … Idiots.

I am honestly surprised this dealership has even 3 stars with people like Donna in Finance. I can’t really say much about the sales, because honestly it’s always a battle to buy a car and get the price you want! So, with that aside, my issues came up AFTER I leased a vehicle.
About a week after I leased my truck, I get a called from Donna in finance. She let me know that, there was an issue with the financing and that the rate we agreed on was not attainable because the bank wouldn’t agree on it due to my credit.
She asked me to come down to the dealer so we an talk about the options. I CLEARLY stated to her that if the original contract would not stand, they could take the truck back as I will not be putting out another dime. I do not have the time to go back an forth, and negotiate another deal. She agreed, and stated I still needed to come down to the dealer, when I specifically asked her to do it over the phone.
I live about 45 minutes from the dealer, so this is not something I wanted to do, but she insisted I come down. Well guess what? I get to the dealer, and she brings out papers, with payments about $ 200 a month greater then originally agreed upon, trying to negotiate with me!!! Are you kidding? I drove 45 minutes for this when I specifically told you I will not be signing another lease?
After that, I told her again, I will not be putting out another dime, original contract or take the truck back. I am not sure if this is some sort of scam, to get people to fall in love with a car, call them back a week later an tell them they now have to pay more money for it?!
Anyways, after wasting more of my time, calling in the sale manager to ALSO try an negotiate with me, I decided to stand up an leave. She then told me that, I would have to wait another week for a «Conference call» to happen with the dealership to determine if I would be keeping my truck under the original lease.
A week later, I hear nothing. Naturally I keep calling wanting to know what’s going on, because at this point I just wanted to give the truck back an not deal with this headache. I finally get ahold of Donna by having a sales manager physically walk over to her desk while on the phone. She let me know she would call me tomorrow with the decision.
Well, tomorrow comes along and no phone call. So I call in and ask for the Manager, who let me know, to my surprise, Donna had just left for a WEEK OF VACATION!!!
The manager, then also tried to negotiate and keep me in the truck. I stuck to my guns, HOPING they would take the truck back because I wanted nothing to do with this dealership.
Finally, about a week later they decide to let me return the truck. THANK GOD!
I hate to write such a terrible review, since some of the sales people were so nice, and the guy in finance who FINALLY took care of all this for me were great.
Just stay away from Donna, she has zero customer service skills, doesn’t return phone calls and just leaves on vacation without addressing major issues? I am sure your co-​workers love cleaning up your mess all the time.
I hope Mr. Shaver enjoys selling brand new 2015 trucks on his lot with 600 miles on them due to the mistakes of Donna in finance.

I’m a huge believer in good customer service — and giving respect where it’s due. I can not thank Aldrin Villanueva at Shaver Chrysler Jeep Dodge Ram​enough for going WAY above and beyond!
I’ve been looking for a new car. The one I want, for some reason, is ridiculously hard to find — it’s not limited or anything like that. There are 2 local (within 100 miles or about 6 – 8 available within 300 miles0.
I called — first dealer said it was sold — second dealer I went to test drive after a week of emails — «selling is $x.xx» great — I’ll go drive it… «we forgot to tell you there are dealer options added — selling price is now more». «Also even though you have a print out of your credit score — that’s not it — it’s much lower so we have to raise your interest rate». I leave. not playing games.
I contact Aldrin at Shaver — he tries to dealer trade for it. They won’t.
He calls around — finds one in Nevada (300 miles from here). Yesterday he did a dealer trade with them — drove a car to Nevada and brought mine back same day.
Not only does he do that — he keeps his word — gets me a car with more options — for less money — and the correct interest rate.
The funny thing because yesterday was the end of the month — both dealerships that had them and didn’t want to sell, or tried to raise their prices, both contacted me willing to work out a deal.
I don’t get it… I don’t know why buying a car has to be so stereotypical.
If more people handle their job, and their customers like Aldrin, it could be such a pleasant experiencej