Mud Bay

Ok, so, look, I like the place alot, the products and food they offer are top notch. But I’m gonna make a weird complaint. I can’t get through the door without someone I don’t know at all greeting me like I’m a long lost cousin. I can’t just go in get some food or look at things without being hounded with advice and thoughts that I didn’t ask for. On more than one occasion I have walked out because the staff wouldn’t leave me the hell alone while I was looking at things. On one occasion, a crazy lady employee started ranting to me about how a raw diet is soooooo much better than the 50 dollar a bag stuff i buy from them. While I was waiting for the cashier and nodding and giving this woman the minimum amount of attention I could without explicitly ignoring her, she had the social ineptitude to say «I’m sorry, i just feel like we can’t communicate with you wearing sunglasses, could you remove them» so this person requests I take off my prescription sunglasses, which, not only being prescription, I was on antibiotics at the time that caused extreme light sensitivity and was wearing them to avoid headaches, so there I am standing in a store, squinting around at a blurry façade so this human pop up ad could spew raw diet advertising at me. I was astounded, I wanted to slap the hippy right out of her. That was over the summer, and I didn’t go back for about 6 months. Now I go back in and it’s like one foot in the door before «Helloooooo!» I even try going in the back door area directly to the food section, but I still can’t avoid the staff greeting me as if I’ve returned from mordor. Like, do i know you? Do we have some kind of relationship? I’m sure it’s some kind of store service policy, but it just plays out as extremely fake to me. It’s like the human version of pop up ads in there. Just once I would like to go in and have nobody follow whatever insane policies about social interaction they have. And read the social cues that say, «I don’t want your opinion on this dog bowl, I would like to look at it undisturbed, in fact I would like to mosey around, investigating the offerings of the store and if I have a question, I know exactly where you are, hovering around me like an extremely over-​friendly shark.»

I love the location of this store, as it is close to my house. The staff are super knowledgeable and helpful too! The store is nice looking and clean.
I went in there when they first opened just to check it out after some grocery shopping, and they even gave me some sample treats and a thank you card without even buying anything!
They have their own help pamphlets with things like flea prevention, which I think is really nice, so you can keep information that the staff tell you about.
They really listen to you as a pet parent too. Even with little things like when you’re getting your items rung up, they listen to the needs and restrictions for EACH of your pets (not just ones present or you’re buying for) to pick give you the right sample treats. Yes! They inquire that much just for a sample they’re giving to you, the customer (:
Another memorable visit is when I brought my mom’s dog in with me to find her some treats. The treats my mom would have gotten her dog would have been a waste, as she did not like them. I asked if I could let her dog try some of the treats that were out in the bulk section, and they were happy to let me. I soon found her favorite treats and bought a bulk bag of them.

The products and VERY knowledgeable staff are a joy!

I I absolutely love MudBay. especially this location. It’s convenient because it’s literally walking distance from my house. The staff is so incredibly sweet, attentive and full of knowledge. Sook Yung, Hikari, Orlando and most recently met Mauri… all so sweet and helpful. They make your visit so memorable!

very knowledgeable and friendly help, reasonable prices, would highly recommend them.

This is the place to go if you have questions about feeding your pets a raw diet. The staff is so knowledgable and helpful.
Stop supporting large pet food manufacturers like Purina who do not care about your pets, or their health and do not care that your pets are ill or dying from their crappy food.
Shop here and get your pets on a healthy brand of food.
Mud Bay has lots of free samples of all their top of the line food brands.

I have been frustrated by Petco and Petsmart… not able to provide much info, not a wide variety of food options. Mud Bay is the perfect answer. These folks are knowledgeable, they have a great variety of food stuff, treats that are healthy and supplements for good pet health. The staff is super friendly and the shop is clean, well lit, and well stocked. I now go only to Mud Bay!

Very clean establishment with a great selection of all things pet needs. Super friendly service and a great attention put towards a more natural selection of products.

Super Friendly Staff
Very clean shop
Name of business a little misleading but it will soon catch on. They have top of the line healthy snacks, food, and other accessories you would need for your cat or dog.