Promenade Dental Group and Orthodontics

I contacted this practice being new to the area and wanted to get a cleaning before year end benefits ended. I made my request via the internet (website), explained I wanted a cleaning appointment and got a call back for someone in Irvine CA?
I asked about this and was told they were the answering service (located in Irvine CA), but, they went on to schedule an appointment. Odd, that the answering service would do scheduling. In any event, I provided all the info and got set up with an appointment before years end — Yea!
Fast forward 1.5 hours. I get a confirmation call from the local practice confirming my appt with the Dentist. Since I scheduled a cleaning, I pressed the young lady for clarification who finally told me I was not scheduled for a cleaning but an ‘intro appointment’.
I could not have been more crystal clear on what I contacted them for both in writing (email) and in the set up call. Plain and simple, they ignored me. I’m 1000% confident that they do this for financial gain. Had I not pressed the issue, I would have gone in, not gotten a cleaning, spent money on some stupid «intro visit» and lost my cleaning insurance benefit. Scummy, unprofessional, insulting behavior.
Now to the facts:
Of the eight dentists listed on their web site, 2 have Arizona «Letters of Concern» on their license and one individual has no record of a license (maybe they are new, but who knows based on the way the conduct themselves). What’s that mean, at a minimum, 25% of the professional staff have been investigated by the Arizona Dental Board (ignoring the questionable license)
What is a Letter of Concern” - (following taken from AZ dental board)
«Letter of Concern» means an advisory letter to notify a licensee or a registered business
entity that, while the evidence does not warrant disciplinary action, the Board believes that the licensee or registered business entity should modify or eliminate certain
practices and that continuation of the activities that led to infonvation being submitted to the Board may result in board action against the practitioner’s license or the business
entity’s registration. A letter of concern is not a disciplinary action. A letter of concern is a public document and may be used in a future disciplinary action, (emphasis added)
Based on the shell game scheduling I experienced and the review of the AZ Dental board records (
), I feel like I dodged a bullet.
Be proactive and research — you are trusting these people with your health and possibly even your life. Make an informed decision.

POOR PAIN MANAGEMENT.
This office assured my wife she would receive complete pain management from start to finish, then sent her home with nothing but OTC meds. «It won’t hurt much», they told us. When she developed ¹⁰⁄₁₀ pain shortly after the procedure, I called the office and was told they would call back in «a few minutes.» After an hour I called again and spoke with a technician who said they were waiting for me to provide a pharmacy number for them to call.
Ignoring the lameness of this excuse, I provided the number to our pharmacy. Thirty minutes later, I called the pharmacy, and was told they had received nothing. Called the office, spoke with the same tech, who explained she had been «busy». She added that the best pain relievers could not be phoned to the pharmacy, another shortcoming of not ordering while we were there, as we live 25 miles from this office.
I politely but firmly asked that this matter be expedited without further delay. I was assured that it would be. Finally, after more than 2 hours of avoidable pain, the pharmacy called to say meds were ready.
In general, this office has the feel of a «discount mill» rather than a place where quality care is delivered. There is a confused, disorganized atmosphere to the place, and everyone you speak with tells a different story. Staff are often running from room to room, and one tech complained to us of the workload. The waiting room is often filled with people. On our last visit, work did not begin until nearly an hour after our appointment time.
My wife and I are both health care professionals, and we know what quality is, and is not. This office is clearly inferior in a number of ways, and we will look elsewhere in the future.

Nothing short of amazing! From every aspect the financial options to the procedure options, quality and no hidden fees! I really was impressed and sent 2 people to them already! My smile was transformed and my life was changed! I can’t wait till I have another friend tell me that their expirence was equally amazing! Now this is my 3^rd review of this office and i will continue to provide them lol. I have an EXTREAM phobia and ar one point the entire office was caring for me and trying to make me feel better! I’ve been seen 4 time so far and each time was wonderful! Truly a caring dentist office that I’m proud to call mine!

Why the not so great review? They need better front office workers who know true customer service excellence. Husband’s temporary bridge broke over the weekend & couldn’t get in until Tuesday. So I called to see if he could get a small pain medication prescription for the weekend. Tylenol & ibuprofen were not cutting it. Everything hurt cause the nerve was exposed & even cold air made him cringe. The receptionist said the doctor was with a patient & would call me back. Of course. Reasonable. 3 hours later no call. I call the office they are now at lunch & my husband still in pain. Serious? They forgot? I hate to be «one of those» people. I am a Registered Nurse who works two valley ED’s & would never want to complain or enable my husband to be a cry baby for that matter. But seriously tooth pain is painful. Some customer service excellence course & following up skills for the front desk would be nice. Hopefully they can work on this & be a better dental office because of it. He finally did get his tooth fixed on that Tuesday, but still he came home in pain and no prescription. The dentist who work here should really think about pain control and getting new office staff. :(

No comment

This practice is very clean and professional. The staff is kind, knowledge, and detailed with the steps neccesary to complete dental treatment. I appreciate that they provide me options and are very clear with the explanation of what portion my insurance will cover, what I am responsible for, and what payment options are available. I see Dr. O’Donnell and I am very grateful as he is friendly and advises me exactly what the procedures entail. He is great, as my major procedure was done painlessly and my teeth are in much better health! The lead dental assistant Rickie worked seamlessly with the Dr. and ensured that I was feeling ok throughout the process. I recommend this practice to my family & friends and to all you Unilocalers who only want the best!

I went here because I was having extreme pain while eating anything remotely sweet. They looked at me as though I was crazy and insisted I had to have sensitivity to cold or heat instead, which I did not. No payment plans offered, had to get a care credit card. Go to dr. Jensby at Avondale gateway dental instead.

I’m so happy I found this dental office… they’re excellent! I’ve had a few things done (root canal, extraction, fillings and crowns), all done with ease and comfort. I’ve always been fearful of dentists, and hadn’t been in a really long time. A few months ago, I had no choice but to go, and found these wonderful people. Since then, I’ve been trying to catch up on issues I had tried to ignore. No more! They make me feel safe, and are genuinely concerned with my feelings. Just today I went in, Katherine and Dr. Millburn were wonderful. Thank you so much for making me feel comfortable.