KFC

My husband brought home two chicken pot pies tonight. Both pies were only about half full. His pie had only a couple of small pieces of chicken. Mine had none. That’s none, nada, zero chicken in my chicken pot pie.

KFC stands for King of Fatal Coronaries, because that’s what this place will give you.
This KFC is right next to the I-​290 at the Colvin exit. I was here about 6 months ago and again 4 months ago (both in 2015) to get 3-​piece meals for an old lady I know who loves chain food. I shared some with her and while the taste of some things were good, the prices were obnoxious, and the service was pretty awful. I took awhile to figure out how to order, and they were clearly exasperated with me. I waited ages for the food to be ready, and asked for silverware, and none was provided.
Definitely a 1 star then.
I won’t lie, I like the taste of Kentucky Fried Chicken, but when the hell did the prices go up from Wendy’s prices to Boston Market prices? Over $ 10 for a few pieces of chicken and a few sides? The chicken is delicious (because it’s hot, greasy and salty), but it’s massively overpriced. Also it’s very over-​salted. I like salted stuff but I think a lot of people would (or should) find this too salty.
However, this location is decently friendly and so I’ll bump them up from a 1 to a 2 for that reason. It’s not too easy to get in here especially when it’s busy but I suppose it’s better than some of the other locations and the food always comes out hot.

Ha! I never give reviews on a fast food restaurant. This is very specific to this location. I know the previous review did not give this place high marks. Which is justified. I was the same. But I believe the management has changed over the past two years. Or maybe even the ownership. They also rebuilt the whole place inside and out. Therefore, I’m reviewing the new and improved store.
My previous experiences over two years ago were horrendous. I had stopped going there with the same attitude as the the other reviewer. The previous cashiers that worked there were… well…uneducated. I won’t even go there. No point. I like to give reviews that will help you make educated decisions. Even when it comes to a fast food restaurant.
I’m pretty sure they canned their old employees and the current staff seems more customer service oriented. Many of them smile. A lot! More than I expect. I know that sounds funny but I had the old staff to compare them against. Enough said.
But I do believe when they go out of their way to rebuild the whole building plus lot that give me a push to give them a shot again.
Great customer service and the food was as good as you can get for a fast food joint. Not much to say about KFC chicken. Their formula has been the same since I was little. I actually enjoy their crispy hot wings.
And I know that’s crazy living here in Buffalo. I’m not a true Buffalonian. I’m a west coaster so I’m more apt to lean toward corporate foods chains. Forgive me. Can’t take the city girl out of me. And I rarely eat fast food anymore. But today I was craving a bit of greasy chicken. :-)
Also, call me silly but I was having a hard time deciding what to buy on their menu because I tend not to eat big lunches. And I’m not a soda drinker. The cashier suggested I could order just a few pieces of hot wings. I was laughing at myself because it didn’t dawn on me that I could do that. I’m so conditioned to order the value meals. The cashier was patient and helpful. I received my order lightening fast and they even gave me an extra chicken wing. I think they did that on purpose! That gets a thumbs up too.
Overall, I do reward improvement and good customer service. The new owners knew what to change in their store. And they did it well. They have my business again!