Del Amo Optometry

I came in here to get an updated prescription for contacts and a pair of glasses. The check-​in process for my insurance was really easy and the people at the front desk were friendly. The eye doctor who performed the exam was very friendly and informative. The glasses selection is pretty good and range from many prices.
The whole process was really easy and it’s great to have this place so close to my house. I’m glad that I gave Del Amo Optometry a try.

Came in to see if they could fix my glasses because a screw came out and the receptionist just took a quick glance and said they were broken and could not be fixed. Horrible services and receptionist! So I decided to go to Dr. Amy Kim optometry right out side of del amo mall and they fixed it within 10 minutes for FREE!

Dr. Quick and staff are very friendly and helpful, they really take the time to explain things in detail and to make sure you walk out with no questions. Office is very clean and organized and making an apt is never an issue

This place is awsome. Ive recently started getting my eyewear there and i love it! There is so much Variety. If you need any help I always go to Dora but noneless the staff there is every accommodating.

The main reason I chose to use Del Amo Optometry was the excellent initial service I received from Nellie on the phone. I recently relocated & she made everything clear & easy for me. They were the 3^rd place I called.
On arrival I was greeted by Nellie, Monica & Dora who were all very friendly & welcoming. They helped me choose the right contacts and gave me trials which really helped. They knew their products & were happy to answer my endless questions.
Thank you for a great and efficient service! I will definitely return. Best service in Torrance so far!

I’ve been coming here since I was in high school (almost 10 years) and have received consistent and quality service throughout.
Even when I had a mishap with a glasses order — I had placed an order with LensCrafters but needed my prescription from Del Amo and found that I could not see through my LensCrafters glasses because Del Amo had given me my contacts prescription on accident —
my issue was resolved. Mike at Del Amo had my lenses replaced with the correct prescription at no cost (thanks Mike!).
Am giving 4 stars only because the frames selection is limited (hence why I purchased through LensCrafters).

Dr Quick is awesome — she’s thorough, detailed and efficient. I ask a million questions and she’s always so patient and you can tell she loves her job. The gals at the front desk are great too. So is the gentleman that helps when you’re done with Dr Quick. Great staff.

I love this place. The staff is friendly and I adore Michael. He makes the process so easy for me!

I’ve been going to Dr Quick since I was ¹²⁄₁₃ (del amo mall) I’m 35 now. She is amazing! If you have a problem with her staff just let her know. Del Amo Optometry!!!

I’ve been here several times, because I like Dr. Quick. The staff, not so much. The last time I ordered new lenses, I was told «about a week,» which turned into three weeks. During all that time, no one at the front desk bothered to apologize for the delay or utter kind words to ease the inconvenience. On two occasions, I asked when they expected the lenses to be in; in both cases, they said they would check and call me back; no one called me back. Another negative is help with choosing frames. The two guys are polite and professional, but have no knowledge of what frames are appropriate and are no help when it comes to choosing frames. I like good customer service and am willing to pay for it. Except for Dr. Quick, this is not the place for me.

Finally found a place I can go to that’s local with a great doctor and staff. From the minute I walked in the staff was friendly and attentive. The glasses I wanted were not in stock but they ordered them for me as well as some contacts needed. So happy I finally found a good optometrist.

Doctor was nice, professional and friendly! All the rest of the Staff needs to be replaced then I will come back. Terrible customer service! My husband and I are finding somewhere else to go for our Optometry needs. Del Amo Optometry just lost 2 customers

Del Amo Optometry: From good to poor… just sliding down: Service Style…
My last visit is my last visit. The big disconnect between optometrist Dr. Quick and the rest of the staff, opticians Hugo & Mike, front desk and office manger. I want to start by saying that Dr. Quick seems to provide competent exams. That said, Dr. Quick should be aware of or is but does not care about the lack of competent service, guidance, style or expertise happening with the opticians. Or when you call with a possible medical eye situation, the front desk says you will be called back right away…(insert cricket sound… waiting…waiting…) still no return call… Had to find another place for treatment!!! HUGE FAIL!!! Office manager tried to make amends with some chocolates, Ok but, meh. Their website says «We are the Doctors who examine your eyes… so we stand behind our work.» This might be said for the exams but not frames, lenses, service or satisfaction. They are fast to tap-​in to your insurance $$$, and take your cash, but unwilling to stand behind the product they sell, the lenses they make or have made, frames and how they might suit you. A little guidance with new lenses could go along way, i mean we are talking about the way we see EVERYTHING. The opticians acted like they had never heard of someone not being comfortable with the new lenses or frames not seeming the same in use at home etc. Really, if corrective/​prescription lenses are necessary shouldn’t eyeglass frames and all the options be the fun part?

The first time I went here for my annual exam, I really liked the doctor, an Asian lady that no longer works there. I wish I remembered her name. The following year, Dr Quick had replaced her & she lived up to her name in a bad way. It seemed like she was in a hurry to get me out of there. She’s succeeded because I’m currently looking for a new optometrist. Such a shame because the staff is great. Just wish I liked the doctor.

I only came here to find new frames, which I was able to find. But the customer care is terrible. I ordered my frames about a month ago & have still not received them. I did not even receive get a courtesy call telling me that my frames would even be more delayed than before. I had to contact them myself to find out why I did not get a call around the time they had estimated for me to receive my new frames. From calling them myself, I found that I’m supposed to get my new frames TWO months after I ordered them. They even asked me for a number to contact me with which they should already have on file. Terrible terrible service. I would not go back here ever again.

I live in the area and the hours were perfect for me to stop in get a check and Rx for contacts and glasses. Everything went well until the Doc asked that I wear my contacts for 2-​weeks (to test them out) and return to get my Rx. I haven’t been back to get the Rx… mainly because I don’t have time. Ideally, I would have got both glasses/​contacts Rx at my initial appointment.

I live close to this place and decided to try it out. My first visit was very nice and they were very helpful, but as I kept going they became worse and worse with being organized. I was trying to get my contacts and they took an extra week from the time I was supposed to get them because they kept telling me they were going to order them and then they ordered them a week later… unacceptable
Then my sister went and she received new glasses with glare resistant, but when she got home I looked at them and they were wrong. When she called the doctor they said oh yes we did not put them on… why not? Are they trying to scam us or the insurance… I do not like this place and I will NOT be going back.

Terrible customer service. I went in to get a prescription back in September 2011, four months later, I still haven’t been able to get it from them. It’s a long story of frustration so I’ll leave out the details. The only good experience I had is with the optometrist who was very kind and accommodating. The receptionists, however, were rude, talked over me and blamed me for the delay in my order, which they never submitted in the first place. They tell me the manager will call me but is never available to speak, even when I came into the store. The customer service is terrible. I’m still trying to get in contact with the manager to tell him what I’ve experienced. I will never return to Del Amo Optometrist.

PROS: Quick, friendly staff
CON: Not much of a selection on glasses.
I’ve been going to this place for a few years now. Never really had a problem with them. Eye exams are usually quick and painless. They are really patient with you. Waiting area is REALLY small though. Parking is great.
When selecting glasses, they don’t mind answering questions you might have. Though I find the selection to be small. And only a few of them looks good. However, if you do find a decent looking one, the build is solid and doesn’t feel cheap. They get it back to you quickly also. At most, it’ll take a week.
For contacts, they’re overpriced compared to sites like 1800Contacts. Though they have the same brands in stock.
I’m going to keep coming here until something goes wrong or they don’t have something I want.

I arrived to my appt an hour early, assuming I was going to wait I grabbed a magazine and sat down in the waiting area… I didnt get to page one before my name was called and the doctor saw me!
The doctor was friendly and informative. I expressed my concerns about working in IT and looking at monitors every day and she perscribed me computer glasses to help with my migranes.
I have not one complaint about the doctor or the technology used. It was quick painless and easy!
I did feel a little lost looking for frames since the gentleman helping me did not really ask any questions or talk to me in general. He made me feel a little rushed. I have never had glasses before and this was a new experience to me. I am sure if you know what you are looking for you might not want help, but I just needed a few pointers and compliments!
The girls at the desk were great and helpful though and the doctor was great! They took my insurance so I cant comment on the prices but overall I would def do business wiht them next year!