MedExpress

I, too, don’t know what people are complaining about. (There will always just be complainers!) I’ve always gone to traditional «doctor’s offices» but it was a Saturday and I knew I should be seen by a medical professional so I could be functional for work on Monday.
I was initially hesitant to attend a facility like this but when I arrived, I was greeted professionally and impressed with the facility itself. It was clean and my wait was no more than 15 minutes. I realize there will always be other people ahead of me so a wait is quite normal. The doctor I saw was pleasant, patient and informative. I just needed an antibiotic for my throat and chest congestion and was prescribed a Z-​pack which fixed me right up. Thank you for a positive experience. Great to know there are other options besides a traditional doctor’s office — especially on weekends!

My initial impression was favorable. Everything looked clean and the staff was courteous. The wait wasn’t bad to get into an exam room, but once there, we waited 45 minutes before the doctor came in.
Clearly other patients who came in later were seen before is.

I will never step foot in here ever again. Went in for an earache… doctor asked if I had been regularly cleaning my ears out… he flushed my ears out and said he couldn’t find anything that looks wrong. He gave me eardrops and told me to use them 3 times a day in each ear… fast forward 2 days later, the pain is worse, it traveled to my other ear, and I have no voice. My ear (the one that was hurting in the first place) was now leaking some sort of fluid. It was good friday — I called and begged every ENT doctor to squeeze me in that day because clearly something was wrong. I finally went to one and they were shocked and in disbelief how bad a normal ear infection had grown to. He asked if I had gone to any doctor before him and I said MedExpress and showed him the ear drops they had prescribed. The ENT doctor said that the drops MedExpress had given me were doing ABSOLUTELY NOTHING and couldn’t figure out why he had given them to me in the first place. Because of this, I now had a ruptured ear drum in my left ear, a «pending» ear infection in my right ear, and a sinus infection. The ENT gave me $ 80 worth of steroids and antibiotics and told me to never go to MedExpress ever again.
About a week later I got one of those «let us know how we did!» cards from MedExpress in the mail. I told them how displeased I was and how I became very sick because of their misdiagnosis. They called me the next day and left a message for me to call them to talk about my experience. I called them back 3 times and no one ever got back to me. Horrible customer service.
For the next 4 months my hearing in my left ear was muffled while I was waiting for it to heal.
NEVER. AGAIN.

I walked in on a Sunday evening over Labor Day Weekend expecting to wait a long time and in fact I was seen very quickly by the staff. They were polite and efficient. Then I didn’t wait long for Dr. Walter Rogers to come for the examination for a cat bite on my arm that got really bad. He was kind, understanding and answered even my most basic questions/​concerns in a way I could understand. Some doctors definitely do not! He gave me antibiotics (which I asked tons of questions about), suggested a probiotic to help, and told me how to determine when I could stop the round of pills. I felt like I was well taken care of. The staff even pointed me to the closest, open pharmacy. I was a cash patient so I felt the charge was reasonable given that.

I don’t know what these other people are complaining about but I had a great experience here. The people were super nice the service prompt and they took care of me. You have to present insurance n id at any Dr you go to and pay copay first wherever you go so I don’t know why people are complaining about that. I want to thank them for being open ²⁴⁄₇ because I really needed their help today. Thanks

I just read the other reviews about the medical insurance not being covered, so I“m a bit scared now to be honest, so stay tuned about that. However, I must admit that I had a great experience at this MedExpress. The service was quick and the doctors were really thorough. I went there on a thursday night right before closing and they were very nice. I ended up going back 2 days later because my condition worsened (not their fault) and they ended up spending a lot of time with me to rule out a number of things before giving me the appropriate treatment and sending me on my way. The doctors took the time to explain what was happening and listen to what I had to say about my symptoms. The nurses were extremely nice as well.

Horrible horrible place! Do not go here. My husband went in for something minor. They said they took our insurance, paid the copay & thought we were done. Someone from billing called my husband accused him of having no insurance & said my insurance company denied the claim. They were demanding full payment. We quickly called our carrier who said of course we were covered. They called Med Express & verified we were covered. Med Express lied. They never filed a claim. They were told to file the claim immediately & get paid.
Fast forward two weeks later. Guess what I checked my bank account online, they charged us the full amount. I once again called insurance who called them & again they never filed. They are trying to get paid twice. Insurance demanded they reverse the payment. Which they did. They are nothing but Liars & scam artists!

I went to the Totowa, NJ location on Sunday, February 8, 2015 with ear pain. I saw Dr. Walter Rogers and it was the worst medical treatment I have ever received. He barely even looked in my ear. He asking me to admit that I didn’t actually have any pain. He told me I might have a virus, and I left still in pain. I wasted my time and money on this visit. Two days later I was able to see my primary doctor, and he very quickly concluded that I have a cyst in my ear canal causing the terrible pain. I have never in my life been accused of faking an ailment, nor have I ever left a doctor’s office with no treatment or options. Although this location is conveniently located to my work place, I would never step foot in your doors again.

I will never step foot NEAR MedExpress again, lesson learned. I took my 14 year old there because she wasn’t feeling well, thought she had strep. They refused to do a strep test (even thought she couldn’t swallow) but ran a flu test instead (which was negative). Doctor told me it was viral, nothing they could do. That night, she started wheezing badly. I waited a day and took her back Saturday morning (pediatrician was closed) and ME was stumped by her symptoms… Ended up telling me she had croup, I later found out that it is highly uncommon for anyone over the age of 5 to have croup. They gave her a breathing treatment and left us sitting in the exam room for a good 30 minutes… She wasn’t any better when we got home. I followed the doctors instructions, gave her the meds prescribed and she still got worse. Monday morning we ended up in the ER… She was totally misdiagnosed, the meds she was given I was told by the ER doctors were «garbage». She should have been put on an antibiotic, she had tonsillitis and enflamed vocal chords (our first visit, she had no voice). NOW, two weeks later I have received two separate bills for $ 105 and my insurance says they have the right to charge me!
Don’t take the easy way out, this place is NOT worth the time or money…

So far
Does not accept insurance for physical unless pre-​employment
Requires you to sign a form stating you refuse to use insurance to cover visit and that you will pay before leaving
Will not allow you to note that they are refusing to take your insurance even though they state it on the website
Because they would not let me note it on the form their refusal of my insurance they refused to give me the physical
$ 80 for a physical
BUYER BEWARE
READ BEFORE YOU SIGN ANYTHING