T.G.I. Friday’s

Horrible service. Sat down for 30 minutes no waiter in sight. It took me asking for menus to get them. We walked out after we were tired of waiting

Well… Where do I start? I wasn’t able to NOT give a star as a rating; if I could have, I would. My colleagues and I attended a seminar that was close to the restaurant. This was not our first choice but the restaurant we had reservations had to cancel because of an issue with their water and would not be opening up for service until our break was over.
We had gone online and read the reviews (they were not good) before going but decided to give it the benefit of the doubt. We went in with another group that was attending the same seminar. We were seated and given menus that did not contain the lunch menu selection insert. Not a real big deal but an inconvenience; nonetheless. Our server seemed to be overwhelmed. We received our drinks and proceeded to order. We were limited for time so we chose meals that would not take long. It took the kitchen a while to prepare our meals. When the meals came out we were not served all at the same time. My meal (sliders) was incorrect but I was not asking for a replacement being that it would’ve taken longer. The bread was a little hard too… Like heat lamp hard. The group that was seated behind us received their meals before us and I’m pretty sure we had ordered before them.
The restrooms were a little ‘stinky’ as well. Like nasty, moldy wet mop. I understand that it is a restroom and we should expect certain smells but this was bad.
I don’t usually put reviews like this out there because I have worked in restaurants before and I understand how the work flows. Please make your service/​atmosphere better. You are in a prime location with lots of traffic.

I’ve had many experiences — some good some bad — with Friday’s but this one was by far the worst.
When I leave out and tip someone else other than my waitress (who by the way has the same last name of my daughter), because she was at least trying to help — the service was poor!
I called a manager over, waste of time.
I sent my appetizer back, waste of time.
Hello! Can we get a refill PLLLEEEAAASSSEE!
Bottom line, they have definitely earned their 1 rating. Horrible.

The service here is very hit or miss. We are always left waiting to be sat for a table then our servers range from horrible and rude to outstanding and truly kind. The food is the same way, you can get a perfect meal one night and a messy inconsistent meal the next time. I have gone as far as to report my issues to their main office directly. Since then ive noticed minor improvements but as a whole this location and the brand itself needs some work. I’ve been going to Fridays for years upon years and in my opinion the quality just isnt what it used to be. Still, i come back because its been a place ive gone to for so long.

Horrible Service. A 1 Star rating is too much. Took 15 minutes for the waitress to come to the table to get our drink order. Took forever to get our drinks. No plates given with our appetizers. Took a long time to get our burgers and the waitress never checked on us the entire time…

The food was good, when we finally got service. I rarely see the waitress that took 15 minutes to acknowledge our existence, had no drink refills during the meal, and no silverware on the table. Stared at my food longinly waiting to eat it because I couldn’t find my server to get a dammed fork. step it up.

Honestly the place was pretty packed, there was a wait but the service We received was not bad.
Food was good and came out in a timely manner. Only 4 stars because our server dropped off the check way before we even finished eating

I wish I could give this a zero star rating. The hostess was rude and sat us in the corner when there was plenty of space available. We sat and waited for 20 mins and still no one helped us. We went to the front and told the hostess who then stated «ok bye.»
Worst restaurant service I have ever had hands down. Avoid if you can!

The Towson T.G.I. Friday’s location is just horrific. I went there mid August and waited 15 minutes until someone finally came to ask me how many people were in my party and then it took another 20 minutes just to find a table for just me.
I ordered Mozzarella sticks and the Tuscan Spinach dip, the sticks came out burned to a crisp, the tostada chips on the Tuscan Spinach dip was not crisp, I then ordered the Stacked All American burger, I took one bite and a hair came out, I immediately spit out my burger, the server saw me spit out my burger ran over and said «Sir, what’s wrong?» and I pointed to the hair and was told «Oh, that happens a lot, we have hair in our food.» I was shocked at that answer and I asked if I could get a new burger and she said «I can’t get you a new burger.» Then a kid was vomiting on the floor running around, the server yelled at the kid who was still vomiting «Where’s your parents??? Stop throwing up!!!» I immediately asked for a manager and was told «No managers are on duty right now.» I immediately got up, paid for my food and just left and got food from the Subway inside Towson Town Center.
Will avoid this T.G.I. Friday’s no matter what, this location needs to be closed.

Ok so here’s an epic review. As you’ve noticed this place isn’t exactly on everyone’s good side. So why would I an elite Unilocaler who is big on service give this place a 4 star rating!!! Well I went old school on this chain and I think we’re all better for it.
So about a month ago I came to TGI Fridays and had the most horrible experience ever! I called ahead and wanted to check out the in this appetizers. The kids and I were on our own and we wanted to go on a mommy and little bell nation date. I called ahead to ask the post about the in this appetizers. I had seen all the commercials and was excited to dive in. So I talk with her and she told me all about the in this appetizers and how they work. She told me how she had done it herself with her mom and we’d have a great time. I asked her if we needed to make a reservation for that night and she said no. She said they were having a Bartenders Event but that they had set aside tables for others coming in. Long story short I arrived was seated after 40 plus minutes of wait. Sat at the table for another 25 min with no service AT ALL. When finally attended to it was just to ask if we had been waited on. Then I was told that the kitchen wasn’t doing endless appetizers. CAN YOU IMAGINE HOW ANGRY I WAS! The kids were breaking down, hungry and frustrated themselves. We left, hungry and upset.
So of course i wanted to Unilocal a horrid review and join the bandwagon of patrons who hate this place, but i was beyond pissed off. i didn’t care to speak to the manager i wanted blood! so i called headquarters! of course they were nice, concerned and remorseful, but they said they were just gonna send me back to the manager to resolve the issue. i want thrilled. i wanted HQ to deal with their store! so a week or so later the manager called, and i told him what happened. He listened and could understand my frustration. He said they were still doing the Endless appetizers so he’s not sure why they told me differently. anyway they sent me $ 45 gift card. i wasn’t exactly happy. i just wanted a change in service! and i wanted to see that change reflected in their reviews. i did not want to have to patron this place ever again. And neither did the kids.
So on to why these folks get a 4 star review. With GREAT reluctancy we went to TGI Fridays yesterday. Friday night, buzzing, …i was so worried to put my kids through a bad experience again. they were like NOOOOOOO Mommy! But ii took them anyway. We walk in and the door guy was exceptionally polite as was the hostess. (i decided i wouldn’t show the gift card or anything until i got the check at the end to ensure an authentic experience). We were seated an Jason was our waiter. Let me say, what an awesome guy. He is attentive without being invasive. he manages his tables well. he was accommodating. i ordered all kind of appetizers and the ones that were spicy he adjusted. i also ordered the cajun chicken and shrimp noodles. which was good but small proportion for $ 13. then for dessert the kids had dirt cups. fun. we actually had a great time. i noticed the table in front of us was having a difficult time, but the manager came out to apologize for their long wait for food (apparently he had just gotten there or something). But all wait staff was attentive. the food was good. Mozzerella sticks were large. Chicken was fluffy crispy, the loaded potato skins were Really good. my shirley temple was perfect. the wet hand towels are a nice touch especially for those of us with children.
And when it came time to pay, you could tell that Jason was like oh shoot. i told him this experience was quite delightful and i really appreciated his kind service without knowing how horrible we were treated before. its Jason’s type of care that is needed! And then as we were leaving everyone was delightful. So what do we say for a business that redeems itself. I say simply thank you. Because at the end of it all while getting in the car with my 7, 5, 4, 2yr old and 5month old i get a THANK YOU MOMMY. THAT WAS FUN. You have no idea how it feels to redeem oneself as a mom. I am guiding my children to know how to navigate the world and be great citizens despite negative experiences and not just for the reward. and this turned out to be a great lesson all across the board and that’s what life is often about. how to navigate this life with each other and be our best in every situation. Thanks TGI Friday and thanks Unilocal for this space to express human interaction.

Don’t try ordering pick up here. You’ll be lucky enough if someone even answers the phone. I ordered food for pickup (after calling multiple times to finally get a hold of someone). I should have known then what I was getting myself into. I made sure to order the food well in advance. When I got there, I waited 30 minutes after the bar tender told me multiple times that my food would be right up. I wound up leaving without any food at all.
Edit: I went back to sit down for lunch because I had a gift card, and had a much better experience this time. The bar tender Chris was very friendly. He greeted me right away and took my order. My food came up pretty quickly and it was delicious. I was much happier with this experience.

I normally come here with my best friend for happy hour. It’s a half way point between downtown and owings mills. The bar is cool, sometimes it can be over crowded and under crowded. It depends on the day. The food here is okay, nothing special; the drinks are on point when you want to get tipsy. I love how they have different drink specials from Monday — Friday. My favorite is Monday, it’s a mixture of good drinks.

I am very dissatisfied with my experience. I don’t expect much from TGI Fridays, but good lord. Not even before the drinks it was bad. Silverware was dirty. Someone elses food was on my knife. My sisters and I together ordered a burger, buffalo wings, and turkey club sandwich. The burger was too sweet, the buffalo wings were cold, and the club sandwich was not fresh. I am very disappointed. Service was fine, but the food was just terrible. Not worth the money.

I wish it were a such thing as No Stars bc This Place sucked to High Heavens… Idk WHY I LET MY CHEAP A $$ BROTHER TALK ME INTO TO GOING HERE… I really am not a fan of the lower end chain Restaurants and I am extremely disappointed in Myself for being dooped into the idea and just as disappointed in the quality of the food. I ordered the «Jack Daniel’s Shrimp with Mashed Potatoes»… No Jack Daniel’s Sauce came with it. The Shrimp looked Premature… Not enough to even call them shrimp and it was 6 of them. And Just a Nice Blop of Mashed Potatoes Im thinking a spoon full was all that was in my container. Because it was so little food I’m very befuddled as to Why I needed 2 containers to store very little food. I remember ordering the same thing in the past (Several years ago) and Will Swear The Shrimp were bigger and Portions were heartier. My friend ordered a Turkey Burger and they failed to bring the Fries… My Brother ordered some Wack Wings Naked and disgusting looking. Looked like they found the most malnourished chickens to supply the wings. Needless to Say I am still not a Fan As a matter of Fact I am the Ultimate UN-​Fan and Will not Recommend this Place to my Puppy. T.G.I. know what quality is So I know Where never to return.

We all remember when tgi Fridays started to really spread around back in the day it used to be a fun place to go with friends and family for a quick dinner and an enjoyable time.
Not Anymore…
This location is the absolute worse. I came to have lunch with my boyfriend and the entire experience was terrible!
1. The host wasn’t even at the front of the restaurant when we entered. 2 separate servers continuously walked by us and didn’t even say hello or ask if we needed help. Finally a girl came up and asked if we would like to be seated about 5 – 6 min after standing at the front desk.
2. The server had no clue what she wants doing and was an emotionless non energetic excuse of a waitress.
3 the drinks… We ordered the apple martini and the cotton candy martini. Although they were tasty drinks you could defiantly taste the cheap liquor the company uses to sell its special drinks… The best part about my boyfriends martini was that it had a long black hair floating around a light green clear martini!!! We told the server who was not apologetic and we had the drink remade… We were sitting on the upper level booths were we could see the bartender roll his eyes and began making our new drink… I’m sorry I didn’t understand their attitude about remaking something that they did not make correctly.
4. My boyfriend ordered the sizzle shrimp with cheese and mash potatoes and his food came out sizzling and hot. My entrée did not arrive I had ordered the French dip sandwich and soup. My waitress told me it would be here soon. I’m not kidding 15 minutes go by and neither my server or my food had come to the table. So I asked a passing server to get me the manager… The manager comes out and apologizes and makes some excuse about why my entrée was not even made. He then tells me he will make it himself and have it for me. At this point my boyfriend was finished eating and I was just ready to go. The manager still made it and said I should take it Togo and he would take care of it.
5. Still after all that was said and done I still never recieved and apology from the server who clearly did not ring my food in to the system. I have zero tolerance for a liar… If you messed up just apologize I will forgive you and I will move on with my day. I just could not believe that the girl took absolutely no ownership of the dining experience that she ruined…
So naturally that was my second time at this location and it is absolutely my last time ever.

To start, coming from working in the restaurant industry I will never return to this TGI Fridays location again.
My family and I (Myself, my boyfriend, our young daughter, and my best friend) arrived to the restaurant after shopping in Towson Town. This was a Thursday around 6 pm, we walked in to be «greeted», for a lack of better words, by the hostess. She took my name and told us it would be about 5 minutes. We sat in the waiting area, directly across from the host podium. We didn’t sit long, while walking to our table the hostess dropped her phone and my friend picked it up and gave it back. We sat in a corner booth near the bar, and everything was great up to this point. Our waitress was very sweet and accommodating. She quickly got us a high chair, because the host seemed to think that my one year old would be fine to sit in the booth or on my lap.
After about 35 – 40 minutes, having finished our appetizers and waiting for our dinner, the same hostess from earlier in the evening returned to our table, handing me a Victoria’s Secret bag saying, «Here’s your bag.» and walking away. It took me a moment to process, and then it occurred to me that in the process of juggling a hungry toddler and going to our table I left my bag sitting in the waiting area. I opened the bag and it was empty. Nothing but a receipt and tissue paper. I immediately went to the host to ask where my things were. She told me someone brought the bag to her. When I asked who she replied with, «I don’t know.» She some how remembered me from 40 minutes before. I asked for a manager.
After getting the run around for almost an hour, having already called the police. I took my daughter into the bathroom for a diaper change and upon pulling the changing table down, GET READY, I found a USED sanitary napkin. Disgusting! I couldn’t take it. At that moment I was done. On my way out of the bathroom I found a tag to the bra I had just purchased. I took it to the manager and he informed me that the camera view was blocked by other customers. I returned to my table to tell my boyfriend. He then told me of waitress informed him that the camera couldn’t be viewed for 24 hours, the manager lied to my face. We then asked to speak to a different manager.
Tim Diggs the general manager, was wonderful and extremely helpful. He took my information and assured me he would handle the matter personally. He even spoke to the police with me.
Needless to say I will not be returning. While our waitress was wonderful and Tim was helpful. The original manager lied to me, the bathroom was appalling, and the hostess, well she could careless. I paid for a $ 60 meal I didn’t eat and during my entire visit I felt like my stuff, my family and myself personally did not matter. This restaurant needs to be more focused on training their employees to be more observant, focused, and caring.

What a complete disaster — this place is a dumpster fire and they know it. After waiting for about 30 minutes we were seated at a dirty table. They cleaned it and after 10 minutes the manager took our drink order. When our server arrived, he apologized for the wait, he was obviously slammed with tables and it was clear the kitchen wasn’t keeping up.
We ordered the unlimited appetizers hoping they could make it out quickly. We were wrong. It took 45 minutes for the first 3 to arrive and 2 of them were cold. The rest of the appetizers came out about another 20 minutes afterward.
It actually was kind of funny. Food kept showing up at our table that wasn’t ours, it was clear that the person (not our waiter) serving the food had no idea where food was supposed to go. It ended up being like Fogo de Chao — you just turn up your coaster to green and accept what comes to you. The college students next to us accepted ribs and burgers which is not what they ordered, they figured they were hungry and just ate it. We watched two parties nearby walk out after waiting too long for their food.
I’ll give our waiter a little credit, he apologized profusely, helped us out on the bill a bit and was friendly. When we left there were over a dozen tables that were not bused and people still waiting to get in. The entire experience for a few appetizers took about 2 hours.
To Sentinel Capital Partners — you have a real mess going on here. Please send in the rescue squad.

*Don’t waste your time or money*
I came here with a party of 6 and was told there would be an hour and a half wait. The door staff doubled the waiting time for everyone who asked how long the wait is. After 50 minutes we were seated at a table that had been empty for the last 20 minutes.
They were out of 25% of the menu and none of the food came out together. I got a third of what I ordered and by the time everyone else was finished eating, the manager appeared to tell me they were out of one of the items I ordered. I got the other food after the bill was paid. The service was horrible, the manager couldn’t care less about our crappy experience there (although he did comp a lot of the meal).
Lastly, we saw one of the hostesses move the dirty dishes from one table to another and proceed to seat people at the dirty table without wiping anything down. When we let the patrons know, they asked the hostess to sanitize the table she set them at and she gave them attitude about it. Never returning to this Friday’s.

I wanted to review this place a little higher, because I’ll give our server credit — she did try, and she tried hard. But the plain fact is that the food blows — I can’t get around that.
Friday’s has changed a LOT since I’ve been last. The prices have been jacked up beyond all reasonable measure — our meal, for two, was 50 dollars (a shared app + 2 entrees). For Pete’s sake, this is NOT a gourmet establishment — it’s a Friday’s!!! Since when was a meal at a chain restaurant THIS much money?
We ordered the «Three for All» sampler — potato skins, Asian dumplings and boneless buffalo wings. Wing sauce was incredibly salty, almost to the point of being inedible. The dumplings were cooked unevenly — two were a very dark brown (almost burned), two were undercooked and pasty. The potato skins were the only thing I could consider «okay». And, of course, what I really wanted — the pretzels with cheese sauce — they were out of. Strike one.
My husband ordered the Parmesan-​crusted chicken — it was limp, soggy and the breading was just a sad mess. The dish of mac and cheese that came with it looked like a Lipton Sides entrée — I could have made better at home. And I didn’t even see the promised tomato and mozzarella salad that was supposed to come with it. My husband just looked at me and was muttering, «one and a half». As in, review this place with one and a half stars. Strike two.
My order, a Bleu Cheese Stacked burger, was only slightly better. Granted, I didn’t specify how I wanted it cooked (but then again, I was never asked, and I think I should have been) — but the patties were WILDLY uneven. One patty was so overdone that it was nearly charcoal — a few seconds longer on that grill and it would have been inedible. Inexplicably, the other patty was a perfect medium-​rare. It’s like they were cooked at separate points — makes no sense. The bacon was just okay, not nearly enough bleu cheese, and I had to drown the entire thing in ketchup just to get it down. The fries were just fries — how do you mess up fries? I have a feeling this place could do it.
Did I mention that this meal was sodium city? No? There was so much salt that I think the Sysco people (which is, no doubt, where this mess came from) probably dipped it in the Red Sea for a few months before delivering it to Towson.
I’m only giving it two stars because the server was sweet and DID try really hard. But the service on other fronts wasn’t all that stellar, either — a 15 minute wait when the place was half empty (my husband thinks they were short staffed, and that’s probably true), and a VERY long wait for the food to come out. And when it did — not impressed in the least.
My husband reports that the restrooms were «absolutely nasty». ’nuff said there.
You’ll know the place when you see it. It’s the one with the eardrum-​shattering music outside. That was a turnoff even before we got in there, so I now consider it a warning sign, heh.
Not worth the 50 bucks we dropped here, for sure. Definitely not returning.

Service was ok. Food so so. Nothing to write home about. Friday’s is just not what it use to be. My server did her job. The restaurant had many uncleaned tables for business to be as slow as it was today.