Big 5 Sporting Goods

Terrible customer service. Waited for some help at the gun counter and then the kid that came over decided to help his friends instead. The store clerk kept talking to his friends even though they said they were done looking. It was like he didn’t want to help me and figured if he kept talking to his friends I would go away. Well, it worked, lol. If you scroll down you can see that this has happened to others as well. Oh well, everything is usually cheaper online anyways.

This place is decent but the selection for skates or specialty products is slim. That should be taken with a grain of salt considering it’s a mall store but sometimes the choices you have to pick from can be small to miniscule.

I frequent this fine establishment and have nothing but praise.
Friendly employees and never had an issue.
Manuel Dias, Tracy

Go here early in the morning that’s when the store is at its best, don’t go later in the day the store will be thrashed especially around the holidays. The people here usually know what they’re talking about, but always do your own research before you come in. Nice selection of shoes but they are a small store so they don’t carry as much as other big 5’s. But other then that the store is really «meh» nothing super special but nothing awful either

Horrible customer service! I could not believe how inconsiderate the man behind the gun counter was. He seemed more interested in a conversation with another employee than helping us. He took a phone call and actually took the gun out of my boyfriends hand before he was done looking at it. Then, when my boyfriend asked a few questions he barely acknowledged him and kept talking to the other employees behind the counter. I’m pretty sure one of the girls was the manager as well. I can’t stand when you go into a place ready to spend a few hundred dollars and the customer service is horrible. This guy lost a good sale and any of my future business.

Beware, just returned a 3^rd folding chair. Sales guy says this one is rated 500 lds and fell apart completely with 200 lbs person on it. The manager rudely said there are defective products. But this guy never apologized for the 3^rd returned chair. The manager never took the chair out of the back to see how badly and where it failed. The chair lasted only ONE use on a firm walkway. This Big 5 management does not care. Oh and we bought shoes there that did not last past 2 months. So I guess defective product run rampant at this location. The young lady who processed my refund was polite, maybe she should be the manager and they guy who took my chair be demoted to back room stock boy. Tracy needs another Sporting Goods store locally so that this Big 5 can go away.

Josh, the «manager» is a jerk. The sad part is that I dont think he realizes how bad his people skills are. The girls are always nice and helpful. Keith gave me a wealth of knowledge when I was looking at purchasing a new 22.

What the hell!!! I haven’t called a business and received a busy signal since I tried to call a radio station to win tickets! So lame and annoying.

Customer service sucks! If it wasn’t for the item that
The manager, Josh has one of the worst customer service ever. He walked away in the middle of our transaction and without telling me, decided to help someone else. If only other stores have the item that they have, I would have been long gone. I am never coming back here that’s for sure.

I am a fan because the service is great if you catch them at the right time, and returns are easy, no hassle, the prices are good and lots of stuff is always on sale. The lady manager is super nice.

Decent stock for a smaller than average sporting goods store. We’ll be back to buy some tennis gear since Dave conned me into showing him my elite skills. He will regret the day. My tennis skirt is super hottt and he will lose his focus.