Footlocker

I was shopping at the mall on a Tuesday morning, after I got out of class. I was in need of some running shoes and I decided to go into Foot Locker and just check out their selection. Now, to start off… I know nothing about running shoes. I hate running, but I’m going to start training, so I needed some good shoes. I had asked my friends on FB about running shoes that they liked. I got a variety of answers, but it came down to Nike and Asics.
If anyone has visited Tracy’s mall… you know that it is pretty quiet, especially during a weekday morning. I walked into FL, there were two sales associates working. I was greeted and then was asked by an employee if I needed help. I told him that I was looking for running shoes… I was pretty vague. He showed me the Nike women’s shoes and asked if I wanted to try them on, so I said sure.
He brought them out and I tried them on. They were kind of tight, I have a wider foot… sometimes the women’s shoes run a little too narrow. I told him that, so he brought the next size out. I tried that one on and he put in a different insert in the shoe. The Nike’s did not have a lot of support I noticed and they felt better with the insert in. Since the shoes only come in full sizes, the size up felt a little too long. Although, it did feel better in the width. After trying on the Nike’s, I told him that I wasn’t completely sold on it. He then suggested that I might fit into a men’s Asics shoe and I told him that I was open to trying one of them on.
The Asics were a lot more comfortable and they fit better. He put in a different insole in the shoe and I actually didn’t like it… the shoe didn’t need it. But it was nice of him to think to put it in there, so I could see the difference between the two. I was getting kind of hungry… it was almost lunch. I wasn’t sure about the shoes still, so I asked him to put them on hold and I would think about it.
I know, so rude, right? I’ve worked retail and when I hear someone say «I’ll think about it, can you put it on hold?», I think, «Oh great, they’re never coming back». I went to lunch and picked up my girls from school. I went back in the afternoon and the same sales associate was still working. He brought out the shoes again and I tried them on one more time. They felt good and I decided to purchase them. Not only was it a good fit, they were on sale for $ 79.
The sales associate that helped me was Jacob. He was really friendly, patient and answered the 300 questions that I had about the shoes. Even with my indecisiveness in the beginning, he didn’t seem annoyed or anything. I’m happy that I was able to find a pair of running shoes at a good price. I’ll actually probably go back for the Nike’s for working out at the gym. I’m not a huge sneaker collector or anything… so I can’t review about their choices of the hottest sneakers or anything. But I was happy to receive exceptional customer service and purchase a pair of shoes that I was looking for.

Only get a few good releases overall good service

Not the greatest selection d they’re out of everything in my size that looks half decent. I swear. No one bothers to re-​order any sizes here!
Customer service was decent, but you have to flag someone down to ask them to bring out some shoes, they don’t really approach you first. I kinda like that they’re not hovering all over while I’m just looking at stuff.
Order more sizes!

Specifically to the Tracy footlocker in West Valley Mall — They don’t even deserve a one star. I am so disappointed in their customer service and the attitude. I went to go return something in the morning and the guy told me they didn’t have enough money to return my item (how does a store not have enough money?! I DON’T KNOW. You should always have a certain amount when you open the store and have money in the back. From my experience) and told me to come back in an hour (I’m sorry but I do not have time to keep coming back and fourth) so I was like «okay I guess» when I came back in a couple of hours a lady helped me and she knew who I was since I came in earlier and she asked me what was wrong with the shoes I said «nothing, he had already purchased them» and she rudely replies «how did they already get them when they just released today?!» (They were released the day before). So I asked her «why are you being so rude to me» she said «I’m not they just haven’t been released» so if they haven’t been why would I already have them?! Just talking about this makes me mad!

This review is specific to the Footlocker in Tracy, CA is West Valley Mall. The store is quite small compared to surrounding area footlockers. It appears the buyer for this footlocker is not in touch with their market in Tracy, CA. On many occasions I have walked in or called asking for specific shoes which were to be released that day or the day prior and they never seem to know what I am talking about. You are a shoe store, keep up with the releases of all major atheletic shoe brands that you carry. Now why 3 stars based on the info above? Well they carry good quality t-​shirts at reasonable prices and FinishLine, the only true competitor in this mall for Footlocker has discontinued selling t-​shirts other than Branded Shirts like Jordan, Nike, Adidas etc… When your playing ball or at the gym working up a sweat, a t-​shirt that runs 4 x $ 20 works just as nicely as a Jordan t-​shirt which may run $ 35 — $ 75. Staff is usually friendly but very slow when the store has a crowd, they usually only staff 2 — 3 at a time from what I have seen.

Boo for the lack of customer service and selection of shoes. This place has neither. I was in the store when it first opened in the morning. I was the only customer. The clerk never once said hello, nor did she ask if I needed assistance. Seemed more like she was dodging me cause when I grabbed a shoe and walked her way to ask her about it, she ran to the back. WTH? Either way, I wasn’t really interested in hanging out waiting for her to come back, considering the selection was not so great.

I found the young lady who helped me to be quite friendly, although not too familiar with exercise machines. She brought me out 4 pairs of shoes that she thought I might like and I found a great pair the Nike Air Pegasus, for ski machine and treadmill exercises these should be great. And she didn’t try to push the high priced shoes which I found to be most uncomfortable.