CAL DSL

I have been with this company MANY years! Customer service in the field is generally good. The billing/​office customer service is a completely different story. After a billing issue my service was cut with NO notice. I was told to pay the bill online… yes, online after service was cut off!!! I also received a response to an email I sent 7 days prior saying it was a billing issue when 7 days earlier it was a service issue with caldsl! Internet company who doesn’t check email?! The company is aware I work from home and after so many years sticking with them through numerous, frequent service interruptions I would hope they would check with you personally if suddenly a bill is behind. Nothing like that here. Just interrupted service, no notice, and the need of Internet to make it right.

I just recently moved to outskirts of lodi
After finding out
that had no service providers at all we found cal dsl
They were just setting up a tower and, said they would call in a couple weeks, one week later they called and gave me an appointment. The installer was on time.
Did a great job, very nice guy.
The service is good so far they need to advertise ill update in a month or so but Im happy

CalDSL is the only alternative (at the moment at least) for high-​speed other than satellite in rural Tracy. CalDSL is actually a misnomer as it is cable bandwidth purchased from TimeWarner Telecom, distributed through small WiMax antennas which beam the internet to your house using radio/​microwaves. In theory this would be a great service however the problem lies with the knowledge base and customer service base with CalDSL.
It is owned by and operated by one man, with a very, very small staff. The «support representative» who you will interface with if you experience any issues, whom I will not name, is far from knowledgeable. The technicians that are dispatched to your house for installation and/​or service DO NOT have the necessary certifications to be modifying your home! Do not trust them! Their knowledge of networking and troubleshooting is quite bleak as well; only dabbling the surface of network troubleshooting.
I’ve had several issues with the service, the majority of them being rooted in service stability, and even after providing a great deal of evidence such as traceroute maps, packet loss data, and ping test logs, they blatantly said they don’t know what is wrong and do not know how to fix it. This was direct from the owner of the company…
I’m a software engineer and I’ve taken and passed my Network+ exams… and I can assure you this company is essentially a scam. You will get about 80% service uptime with frequent 5−10minute long timeouts. The connection also suffers severe packet loss even though there is no microwave or radio interference. It is simply their terrible load balancing.
If you are willing to deal with this and you do not need a RELIABLE, STEADY connection, this may be okay for you. It will load simple pictures, emails, and perhaps even basic web browsing but it is completely incapable of streaming video or music, downloading songs or videos, video conferencing, VPN, or anything else mildly bandwidth intensive. You CANNOT game with this connection. Latency is well above a constant 300ms and spikes past 2000.
Most individuals would be better off with a satellite connection or if you can afford it, a Verizon hotspot.
Edit: If any individuals want to see copies of the data showing the discrepancies of service can message me here. I can provide links to traceroute maps, etc.