Metro Towing

I highly recommend this tow company to everyone. I had a tire blowout on the Altamont pass In the middle of a rainy night and I called Metro tow. They dispatched a driver to me and within 25 min, driver showed up. The driver was super friendly and was very courteous and professional in getting the job done.

I used AAA and got this place. They have good customer service until something goes wrong then it’s your fault. I had my car towed to my mechanic because of a starting issue. After it was dropped off my front wheels weren’t straight any more. I asked the driver what happen to my car and he said nothing was wrong. It was obvious something was wrong when one tire was straight and the other was pointing a different direction. I asked him what I should do about this and he told me to call AAA. I then reported it to AAA and they advised that they pride themselves in using respectable and honest companies and that it was recommended that the complaint was taken to the tow service and they should be able to help you out. The key work was should, but in the case it wasn’t. I spoke with a gentleman by the name of «Q» or «Que». I explained the situation and he quickly said we did everything right. I was trying to explain to him that the car’s wheels were straight when it was picked up and now they are not. He then said what did he do wrong. It was like talking to a wall. He then implied that the reason for the tow was probably for the crooked wheel, even though I reported the car to AAA to not start due to possible electrical issues. He told me that they did everything right and he didn’t know what else to tell me. This was the last thing anyone wants to hear. You need a tow to get your car fix for 1 reason and not any additional issues caused by a tow. I spoke with my mechanic and he confirmed that somethings was hooked to the tie rod which was next to the control arm which appeared to be used to pull the car up to the flatbed. I’m not an expert in cars but I’m sure this tie rod is not anyway connected to the starter motor which was the reason why my car wasn’t starting. Metro towing may tell you different since they have a totally different thought process. I reported the whole event to AAA and hopefully they have more sense and customer service that metro towing lacks when something is done wrong. So if you want to take your chances go for it. But if shit hits the fan I hope you get better service than I did.

Very friendly, knowledgeable and professional. They arrived quickly and were very helpful. Thank you metro towing!

First time having to use a towing service and I was lucky enough to find these guys! Great and speedy service. Accommodated my need for a ride back home and with a great price. If I’m ever in a bind or anyone I know is, I’ll definitely use these guys again!

First towing experience today. I plan to make these guy’s my go to place to call for my towing needs. The overall experience was smooth, quick and painless. They we’re right on time with the wait, very friendly customer service, and were VERY PROFESSIONAL, which was a huge plus.
Give these guys a call if you need a vehicle towed. You’ll be glad you did.

My first experience with Metro Towing. In a nutshell:
*Excellent customer service and professional.
Thank you for making my hectic morning a little smoother Sam!

Good service nice and quick. Sam came out less than 30 mins and was very friendly. Would definetly call them again if I have any car trouble. 5 star service! Thank you Sam!

These guys are great. I called and they were there within 15 minutes. The service was great and got me on my way fast. Price is more then fair and I will using them again! 5 stars!!!

I needed my car towed and used Metro towing and will use them always from here on. The employees were nice and came literally right away, before eta. I had a very good experience with them

Don’t waste your time, call ALL STAR instead! I normally only do reviews for positive experiences, but I was extremely upset with the service received from this company! My road side assistance sent them when I lost my keys. They said they’d be there in 45 minutes. After about an hour I see the tow truck drive past my vehicle and leave. Thought they were turning around or something, but they didn’t come back. I called the company and they answered like it was a personal phone «HELLO!?» I had to ask if it was the tow company and he’s like «oh yah yah». I told him the tow truck drove past me, he said they’d be back in 15 minutes. When another truck showed way past eta, he seems like he’s super unsure of what he’s doing. I have had to have my car unlocked once before and it literally took like 2 minutes. This guy took at least 15, which seemed like an eternity since I’m standing outside in the cold without my jacket or purse which is locked in the car. After he finally opens the door he says I need to find my keys or he can’t tow me because vehicles can’t be towed without the key to put the car in neutral. Well of course I couldn’t find my keys, they’re lost, but this guy either 1. Didn’t know what he was talking about, or 2. Didn’t want to deal with towing it. Either way, I’m not stupid, vehicles get towed every day for parking violations, and I’m pretty sure the vehicle owners don’t hand over the keys for towing! Ughh!!! I was so frustrated and not going to argue with him, so I sent him away and called All Star Towing direct. They were professional, knowledgeable and sympathetic to my situation. They got someone out to me right away, he was an obvious pro, and got me and my vehicle home in no time! I wish I would’ve called them in the first place! I hope my insurance will reimburse the out of pocket expense, but even if they don’t, it was worth it to not have to deal with Metro Towing a second longer!

I was stranded last night in Pleasanton after a tire blowout on 680. None of the local tow companies that AAA called would take me back home to Campbell. Metro Towing came through and got me back home safe and sound last night. My driver was fantastic, so nice-​I wish I remembered his name-​anyways I highly recommend this incredibly professional family owned business if you ever need a tow!

My car had to be towed, and my insurance company contacted another towing company who made me wait over 2 hrs for an ETA then never showed up!
But not these guys! The driver, Sam, was very nice, knowledgable, and handled my car and my irate mood very well! Thank you, Sam, for a job well done!

Car lost a wheel while in the back roads on Byron. I called them and he was here within 30 minutes just like he said. Him and his partner (dad?) was very helpful in trying to jack the car up and get it on the flat bed. He’s also a pretty friendly guy. Definitely worth calling if you are stuck in a jam.

It’s bad enough you need a tow, but when the guys shows up and is so nice… it makes this entire experience better! Thanks Sam, you’re wonderful! Thank you!
Terri

We were coming back from a Memorial Service in Roseville… Made it into Livermore, hitting the Altamont Pass & the fuel pump gives up on us… Very scary! We coasted to the Highway Patrol Weight Station safely, called our emergency roadside assistance for help. We needed a flatbed truck plus transportation for 4 passengers! Metro Tow was contacted by our insurance, we were notified they would be there in 40 minutes & be able to bring us all home. 20 minutes later we were contacted by Sam saying he was on his way & be there in 15 minutes… VERY professional, VERY personable & saved us! Thanks Metro Tow, You are HIGHLY recommended!!!

This review is about three weeks late, but Kaim (Khiem?) Was an exceptional person who towed my car to the lot, stopped at 7 – 11 so I could get money, and drove me home to Oakland from Livermore. I owe my life and my first born to him for helPing me out of a bind. I highly recommend using this company over any other in the area. Cherrs buddy!

Got my FJ stalled, Sam came out and tow from Tracy all the way back to my house in el Cerrito, what a nice guy and good service ! «Clean“don’t smell any smoke ! Truck is clean … If you know what i meant !

My husband was taking me to work with our baby when the truck got a flat tire. We pulled over and were about to freak out when Metro Towing’s Sam pulled in front of us and came to the rescue. He retrieved our spare tire from underneath the truck and changed it rather fast and was super nice as well. Not intimidating like some tow truckers can be. Thanks again for helping us out before we even deciding what to do lol!

I have done business with Metro Towing in Tracy for years. Their towing service and customer service is second to none. Their drivers are polite and always take the time to do what is best for my situation. Without a moments notice I would recommend any of my friends or family to this towing company.

Our truck just shut herself down (our alternator had gone out) the Friday before Christmas while traveling five hours away from home. We were forced to pull off the 4-​lane I-​580 highway on to the left hand shoulder at the top of a steep grade. Called our roadside service for a tow truck. When Metro Towing Company called to confirm our location, we told them there were four of us so we’d need a quad/​jump cab truck. They gave us an hour ETA. After three phone calls to our cell phone because the driver was unable to find us, the tow truck finally shows up an hour & half later in a three seat-​belted truck with TWO men/​workers in it! Driver says to my husband «I was unsure how many people you had with you.» When my husband asked how he had planned to get us & our truck to our final location, the driver said «oh my buddy will ride in your truck on the flatbed» One, it’s illegal. Two, that’s beyond unacceptable. And three, there still wouldn’t be enough room for the four of us plus the driver! Then the guy says «well you (my husband) can come with us. We will take the truck & send someone to pick up your family». Let me remind you, we were in the middle of NO WHERE! There was no way in hell me and my kids were gonna stand on the side of a highway and WAIT FOR SOMEONE TO PICK US UP! AYFKM? My husband told these guys to take a hike and we had to wait for another tow company, who I might add was WONDERFUL. All Star Towing (Tracy, Ca).
Metro Tow was so completely unprofessional and rude! Do not use this company!!!