Belle Tire

Rude service!
Been a loyal Belle Tire customer for years at K’zoo and GR area stores. While on vacation in Traverse, my wife’s van developed a slow tire leak.
Stopping in, both team members were busy, but I was only one in line. I was told «We’ll be right with you», to which I said that was fine. The man looked angrily at me and repeated that he’d be right with me.
Once he finally asked how he could help, I told him about the tire. He asked if I could drop it off for a few hours, to which I replied «I’d prefer not to, we’re from out of town». He then told me to make an appointment, but they’re a «couple of weeks out» before I could get it.
I just turned around and walked out the door.
Reporting this to Belle Tire’s corporate office, I was informed the TC location is the only one that is a franchise, not corporate owned. With this being the case, I was told by the person on the phone he could do nothing other than submit a report.
Very disappointing, indeed! Whether or not a store is corporate or franchise, they are Belle Tire and there should be no difference to the customer.
Thankfully I was able to get right in at the Tire Factory on Garfield. The customer service there was outstanding, which will be another review. I’d highly recommend Tire Factory over Belle Tire based on my experience!

They fixed a leaking seal on my tire at no charge. I’ll certainly be back. What a lovely surprise!

I drive a lot. Therefore I need my oil changed every 2 – 3 weeks.
I gave this location 3 tries. 3!
The last 2, I made my appointment in the earliest slot available. Both of these times, I waited over an hour and a half for an oil change. For an oil change!
They take walk ins ahead of appointments every time.
It’s a shame too. This is the only franchised belle tire in the state and it definitely shows.

I’ve been a customer of Belle Tire since they cane to Traverse City and have had great customer service. They are always willing to listen and work well with their customers.

I bought a ½ off gift cert and it had 11 days to expire. I asked for an extension b/​c I didn’t need the change for a couple months and they were complete inflexible. I’ll be taking my future car/​tire needs elsewhere thank you very much!

I’ve had to take my year-​and-​a-​half old car to a tire place 5 or 6 times. Each time they tell me I ran over a nail & charge me to fix it. I don’t drive in construction zones or anything so it seemed odd. This time when my tire pressure light went on I decided to try Belle Tire. I told them my story. They said it was my valve & replaced it. Then they said there was no charge! «Just come see us again.» You bet I will!

I had a great experience here at Belle Tire these last few weeks… new tires. oil change, brake work, etc… all done with speed and competitively priced as well. Good people, great service — highly pleased!

You don’t want to waste your time here.
My husband already wasted several hours of his.
And then my father had to waste more time to get the tire fixed again (but at Discount) that they didn’t really fix before.
We borrowed my dad’s car for a couple of days and noticed a tire was pretty low. Brought it in and they «fixed» a bead leak. Like the other reviewer, they never told my hubs that the car was complete, and he sat there for a couple of hours, wasting his time. They actually LAUGHED when he asked if it was done. WTH you call that customer service?
The following week my dad had his car back and noticed it was low again — took it to Discount Tire just down the road since he didn’t want to waste his time at Belle and the stupid thing had a nail in it, which was certainly there when Belle «fixed» it before.

I’ve used Belle Tire twice for tire service between the Winter of ’09 and Spring of ’10. On both occasions I received lackluster service all around. My first visit around November took them over 6 hours to install Winter tires to my car. After they finished the work, no one called me or let me know that it was done and it was up to me to figure out when they had it ready to go. Their incompetence really killed my Saturday.
Again in March I visited them for Winter tire removal. Because Belle Tire does not work on an appointment basis (first come, first served), I was turned away 4 times before they could finally take my business. On all four occasions I arrived between 1 and 2 pm and they always claimed to be backed up until the next day. Finally, after much hassle, I was able to get serviced. This time it took about 3 hours and again, I was not called to be notified of their completion. After I picked up my car, one of the hub caps fell off because it had been improperly installed. When I returned to have it fixed, I had to deal with an extremely profane mechanic. When I asked him about the price of new hub caps he implied that the cost would «stick a **** in my *** without lube» and that is an exact quote. I did not appreciate his language nor implications and I again received bad service.
I do not recommend using this service in the future, and Belle Tire has lost my business until they acquire new management. There are plenty of other decent tire stores in Traverse City that are just average and would provide you better service than this garbage pit. I would have given them one star, but they are slightly redeemed by offering reasonable prices and a 10% discount to Wares Auto customers (where I bought my car). Still, I don’t regard these price benefits as enough incentive to return my business there, even if that means paying more at a competitor.