Dunham’s Sports

Wow 1.5 star rating on average, yikes! I’ve shopped at this particular Dunhams probably a half a dozen times. I find that their prices are better than Dicks Sporting Goods and they have good coupons. They have a decent selection of some items but others the selection is scarce. For example if you need a new MSU or UM t-​shirt or hoodie they have tons but if you need a baseball tee for a 3 year old they have one. Strange but true.
I do agree with some of the comments by others that their customer service is lacking. I wondered around the shoe department for awhile until I found out that the employee for this department apparently hibernates in the stock room. I was able to get him to pop his head out long enough to get my size but don’t expect any personalized attention here. Also, very limited space to try shoes on. Aside from mister shoe guy there were only two other employees in the whole store, it’s the weekend so that seems strange.
But I’ll likely come back because as I said their shoe prices are better than their competition and they have a decent selection of workout clothes.

Strange indeed and with a limited selection of merchandise. I’m also not sure if there were any employees actually in the building… I may have seem one hiding near the shoes. Cluttered and cramped and sketchy at best.

What a strange store… I walked in mid-​morning on a weekday and had gotten all the way to the back of the store before I spotted another human being. I was on the hunt for a pedometer… when I found them, the selection was shockingly lacking. Grabbed the best of the meager offerings (at this point wishing I’d just braved Wal-Mart’s sporting goods section) and headed up front. Was quickly checked out by a very nice girl and headed home.
The pedometer I bought proved to be COMPLETELY whack in terms of keeping track of my daily steps AND my evening walks (confirmed by my old pedometer, Runkeeper, and GMaps pedometer) so within a few days I was back in Dunham’s to return it.
I had the receipt and original packaging so they didn’t give me a problem about returning it… yet, it seemed like a big hassle and took longer than just about any other cut-​and-​dry return I’ve ever done… considering once again there were NO OTHER CUSTOMERS IN THE STORE.
My experience wasn’t straight-​out horrible, but based on the poor selection (on pedometers! Shouldn’t they have a better selection than Wal-​Mart?!?) and the lack of staff on hand if I actually needed help picking something out… I won’t be back.

I’ve shopped this chain off and on for over 10 years and probably dropped over $ 500 on them for merchandise during that time, never returning anything ever, until today.
Now as someone in the personal care industry, I pay for things the way I’m paid, in cash, which most small independent merchants prefer. Apparently this ain’t the case with wannabe big box chain stores like locally based Dunhams.
They gladly took my money for a Fleece Hoodie earlier today, which I noticed was one size too small, once I got back to the bus stop to go home. So rather than wait several days, I missed that bus and walked back to the store to exchange the hoodie for one size larger, not having worn the item or removed any of the tags. Still, that prick of a store manager informed me I could only exchange it for one size larger if I provided them with my STATE ID CARD. I informed them I paid cash to be private, haven’t even worn the item just purchased minutes before and didn’t see any sign about any returns need STATE ID. I was advised the requirement is printed in small type on the receipt. Still they persisted that the hoodie couldn’t be exchanged without first allowing them to enter my STATE ID info. into their computer system. Hello ID thieves! I grabbed my stuff, leaving the store, never to return. I’ll have my neighbor return this item for a FULL REFUND. She don’t care about having her ID info. in databases. I’ll never shop Dunhams again!

They do have a lot of stuff in the store — but it is very difficult to find anything and it is hard to get any service. Not one of those good experiences …

I wish I had read the reviews before my cousin and I decided to wander in. Today was a beautiful day — rare in March in the state of MI. So we decided to walk from Target to Kroger’s where we were on our way to pick up some goodies to bake cookies. Feeling good about the sun, and about the cookies we were going to be eating in a few hours we decided to stop in and see if we could find some shoes for my niece.
Strangely I see what Jennifer L. under me here is speaking of — sunlight doesn’t seem to reach this store. It was depressing to be inside, and there was nobody around to help us. I lapped the store twice in order to find an associate to get the size shoe we wanted. We found nobody. Asked twice… and then left.
At least we were back in the sunlight!

Piss poor service! This place is a pure example of how bad attitudes and behavior can trickle down from management to entry level employees. Went here to purchase a pair of new bowling shoes asked the manager (middle aged caucasian lady) for a point in the right direction toward bowling shoes and she barely lifted her head to assist me. In a separate incident I also later in the same shopping experience while getting my items rang up inquired the cashier about the manager and he informed me «yea shes a bitch». Dunhams needs to send this store and staff to Tyra for a complete make over immediately!!!