H & V Collision Center

Great job from start to end. They kept me very informed about my repair. My vehicle looked like new and clean. Thank you!

H&V collision is a very professional and honest collision place. When I needed my car fixed I had no idea where to take it. I took it here at the recommendation of someone else. The only downfall was the time it took them, I think it was around or just over 2 weeks (for what seemed like minor damage). They made a good point when they said it’s winter time and they are very busy. So, I guess the time was understandable.
Once I picked up the car and got it home I noticed a big problem. A new dent in the car that wasn’t there when I dropped it off. I called them back again and was told they take pictures of the car and I could come back in so they could compare. I drove back over there and the manager came out to look at the car and then compared to the pictures. It was found that the dent did in fact occur while they had my car. They offered to fix it free of charge and give me a rental.
This all happened on a Friday. They had me drop the car off again on Monday. I was very upset about the rental they gave me. It was a dodge dart and felt like a little tin can since I’m used to a Chevy Equinox. I thought it was going to be another 2 weeks for them to fix my car and was irritated with the little rental without satellite radio that smelled like cigarette smoke. However, it wasn’t 2 weeks — they called the same day to say it was done.
I was going to only give them 3 or 4 stars because they damaged my car while it was in their hands and because they only paid for a crappy, little rental. However, I decided to go with 5 stars for a few reasons. 1. Their professionalism — at every step they were very professional. 2. Their honesty — they could have tried to make it seem like the dent didn’t occur while the car was there. But they didn’t, they pulled up the pictures and took responsibility for what they did. 3. The quality (I think). Even though I don’t know much about the car repair process, the areas that they fixed look good to me.

I had a great experience with H&V after I was in a three car accident. They had my car for about a month but offered to pay for my rental car if the charges went over what my insurance was covering. Their communication was awesome. They would send me emails and call me throughout every step of the repair process. I always knew what was going on and what to expect next. The car came back looking better than before the accident! I would highly recommend H&V to anyone who has been in an accident.

I will say the one positive to this place was the customer service associates in the office were very nice. Besides that, I had nothing but issues with this place!
I was backed into and went through the other persons insurance company and this is who they recommended. Not my choice, but I had literally just moved and wasn’t familiar with the area or where I could go.
For starters, they had my car for a month! You figure in that amount of time, the car should be immaculate! Not the case at all! I was asked to come back once to check out the fender, which was not a match at all. As soon as I pulled in I could see the gaps. Not acceptable.
Next time I’m told my car is ready, I get in it and it is without gas, light on, barely able to turn over. Get gas, head on my way, get pulled over because my headlights are out on the side they «fixed.» Call them, they try to tell me they’ll have to set up a warranty appointment for me, until I tell them about being pulled over, then the tune seems to change because oh! that’s a ticketable offense.
On the way over, my check engine light comes on. I tell them about it, they tell me how they don’t understand because they test drove it and it was fine. Yeah? How did you test drive a car with NO gas! They had no answer for that. So they «fix» it, tell me I’m good to go. I make it not even 500 ft down the road and my check engine light is back on. Add another two days to the month.
At first glance, the body work looked good, but now I’ve had it for a few days and notice that the doors are off, there’s already scratches to the paint, there are weird bumps and ridges on the edges. Oh! And did I mention they left the rim they replaced in my trunk along with a bunch of fast food garbage?! Super professional.
Also, when I was hit all of my fluids-​windshield washer, coolant, etc.- leaked out and not one of them was refilled before returning the car to me.
Moral of the story, do not let these people work on your car!

I would not recommend H&V to anyone wanting quality work on their vehicle. If you need body or paint work… go to a larger, reputable shop somewhere else.
I brought my subaru to H&V twice. The first time it was a broken idler arm after I hit a curb in a snowstorm. Luckily, no bodywork or paint was needed then.
The 2^nd time was about a year later after a minor rear-​end accident. When they finished painting my Subaru, it looked like it was 2 completely different color shades. They didn’t paint the entire side of the car. They only painted parts of it where the damage was. So there was 8 year old paint next to brand new paint. The difference was very obvious!
When I complained, the head office guy came out and started making excuses for the color discrepancy and why they didn’t paint the whole side of my car or blend the old & new paint. When I didn’t accept his excuses, he brought a paint guy over who also tried to convince me it was OK to have 2 different shades of paint. I realized they were basically telling me to GO POUND SAND so I left… vowing to not go back.
Now, I’ve got a car that is 2 different shades of color and has obviously had body & paint work. It’s value is much less because of the shoddy work H&V did.
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EDIT: If you’re local, take your vehicles to Kevin Brenz AutoBody on River Street. I’ve been using him since my nightmare at H&V… and couldn’t be happier. Kevin Brenz runs a small shop and has been in business for decades. The quality of work they produce is amazing. You won’t feel like a number here.

Customer friendly staff! I had to have a repair done on the rear bumper of my car. The insurance company of the car that hit me suggested H & V collision. I was extremely satisfied with the work that was done on my car. I also like the staff very much. I definitely reccomend this place!

excellent customer service! I’m the person I can wait for a long time until the work is perfectly done. I also had my kitty with me today and they never complained (my kitty had an appointment with her vet also.). i can’t wait to see how they will repair my car and bring it back to the perfect car.

Used them twice, should have know better than to go back but both Geico and Allstate pushed me to use them. Both times they missed the delivery by a couple of weeks claiming they couldn’t get parts. After waiting a week the second time they pulled this I said, «give me the part number and I’ll see if I can get it», they suddenly found part. Also both times the vehicles had to go back in as they were not completely fixed when delivered. To top things off they tried to bill me for the rental car on the second time when I had to bring the car back. There are way too many good body shops around to deal with these guys.

I always hesitate when looking for an Audio Body shop. My car is my baby! I drive a BMW 325i. So when I moved back to the state I was relieved to take my car once again to H&V in Troy. I had a long laundry list of repairs both mechanical and cosmetic I was holding off repairing. Though H&V have grown to have multiple locations now Mr Jerian took the time to walk me through what his shop could do for my ailing car. After our conversation his team looked it over and promptly emailed me an itemized quote for review. They followed up via phone and I chose to forgo a few items and the requote was quickly sent and followed up on. I usually have run-​flats on my car but couldn’t afford those pricy tires with all the other work that was a priority. I was offered 4 options of tires at tiered costs. This was super helpful. I was emailed with updates as they came in. When the parts arrived, when the work would be done and when it would be ready for pick-​up. I called on a Friday night at 5:30 (they close at 6pm on Fri) saying I was on my way to collect my car and pay for the service but there was a traffic jam. The gentleman at the call center insured me they would wait around even if after hours. The whole experience from beginning to end was smooth and painless and I now have my baby back in great working order. THANKS Vartan and H&V!

I was contacted by a manager from H&V after my initial post. Mr. Jerian was extremely helpful with my situation. He extended an offer to correct the problem without any further delay. He promptly asked me to come to the center and go over the problem. He asked to return a few days later in order for the parts to arrive to the shop. I was given a time frame for the repair. As promised, my car was repaired as described and on-​time. My moon roof is functional again! I would like to extend my appreciation to H & V for their courtesy.
This is the experience that I expected from my initial visit. I am very pleased to find out that their customer service had not faltered. As usual, their customer service people were just amazing. Although, I had an unfortunate experience in the past, they have certainly gained back a customer. I am planning to go back to get other blemishes on my car fixed in near future. I would certainly continue to recommend this shop to my friends as I have done so in the past.
Lastly, it’s refreshing to know that customer service and accountability still exist in today’s business.

Last year, I was involved in a hit-​and-​run accident that involved a car that hit me head-​on and never stopped, leaving the front left side of my car dented with the bumper sort of hanging off. While waiting for the police to show up, a drunk man passed out about two feet from my damaged car. When the officer showed up, he had to contend with both us, and a fire truck and some paramedics also joined in the fun.
Fortunately, everything that came after that ordeal went smoothly. My insurance company sent me here for damage assessment. Everyone there was sooo nice, and the coffee in their waiting room was actually quite good.
H & V also set me up with a rental car, saving me another trip. My car was fixed in a very timely fashion and they even vacuumed the interior.
To top it off, they sent me a thank you note a month later. Although I’m hoping I don’t get in an accident again, I’ll definitely return here in the unfortunate event that I do.