Hampton Inn

Typical Hampton from aesthetic standpoint, maid service is good, no laundry services at motel. Management is poor, Stayed 13 of 16 weeks since Jan, 1, 2016 and had continual billing issues, missing reservations with lack of response from the manager. Diamond member where the management NEVER provides the perks of the HHonors Diamond status. When upgrade is requested they say «sure» then check you out and check back in at the higher rate published for that day. Management ignores profile information on HHonors and does what they want. HHonors has lost a customer specifically due to the consistent problems and lack of response from the manager. The Marriott folks next door are great and appreciate your business.

Good Hotel. Very clean and up to date furnishings. Overall comfortable and pleasant.
Differing levels of support at the front desk. Some clerks were extremely helpful. Others didn’t really seem to listen to a request, just answered before understanding what was asked.

I travel each week to Troy, OH for work, and Hampton Inn is my preferred hotel. Why, with the many hotel options within a 1 mile radius, do I prefer this Hampton Inn?
The service.
Deb at the front desk is exceptional, and is always accommodating my needs. Hot water in the lobby isn’t hot enough? She’ll heat up another batch. Luggage didn’t make it onto my flight? She’ll make sure it gets to my room (even if it’s at 2:30 a.m.).
This recently-​renovated hotel is clean, the staff is friendly, there is free continental breakfast during weekdays and free bar drinks on Tuesday & Wednesdays.

First, let me say that I have been for years a Hilton Diamond member, the highest level of the Hilton program, so I have stayed in lots of hotels, and have had great experiences at many Hampton Inns. This one is a complete disaster.
I «upgraded» to a king room with a whirlpool tub. I have stayed at nice hotels with a similar option, and they usually come with a larger room – and the tub is in the bathroom. At this Hampton, they just stuck the tub in the middle of the room. I thought the last of those rooms went out with the demolition of the Las Vegas Desert Inn. Not only is the set up ridiculous, the tub, along with the rest of the room, was filthy. The jets in the tub were crusted with some organism – I wouldn’t have submerged in the thing unless I was already on an antibiotic regimen.
OK, my mistake, so the next day I went to the front desk and spoke with the «manager,» Sharon, and asked to move into a regular room, at my regular corporate rate ($ 45 less than the rate I was paying). I was told, no, that rate was not available. I told Sharon that her response was not acceptable. She couldn’t have cared less. I did not press her to honor Hampton’s pledge that «If you’re not 100% satisfied, we don’t expect you to pay,» I just checked out. This Harvard MBA figured it was better for me to move next door to the Residence Inn and lose two days of revenue that to offer me an accommodation and keep a customer. Genius. I tried to grab a cup of coffee on the way out, but both the regular and robust carafes were empty at 7:15. I guess they haven’t figured out that morning is coffee-​drinking time.
If it is your lot to be in troy, Ohio, stay elsewhere where your business will be appreciated.