So my son is 3 now and I must admit I used to absolutely love this store and my hubby and I would slave at work to buy all their precious Lil man outfits but now I find myself tapering off a bit but not because of the customer service or anything just because of preference in style of clothing we now like. They always have bears. animals or little cars on the chest and I feel like my son is growing out of that but let me get back to the actual review. 1. Employees– usually young but they always greet you and ask if you need help. 2. Store presence– always in tip top shape, clean and make shopping a breeze. 3. Checkout is usually fast and they will wrap your lil outfits up in a cute box, bow & sticker. 4. Returns– never a problem! I was just here yesterday and bought some socks for my son and like always great customer service.