My kids are on Northstar’s ski team, so we’re at Northstar often. We’ve had nothing but wonderful service at True North/Ritz for Northstar ski passes, tubing tickets and gear this year. The staff is knowledgeable, professional, kind and helpful. I’ve had especially great service from Chris. They’ve made some terrific process improvements to manage checkout — and now on a «bad» day there might be one person in line ahead of me.
Dexter V.
Évaluation du lieu : 5 Fort Lauderdale, FL
These guys are AMAZING! From getting set up with all the gear with Joe To getting squared with our passes with Chris These guys are more than RITZ worthy Truly a bunch of helpful, knowledgeable guys who want you to have a great time on the slopes! Thanks guys! You made the trip awesome
Peter C.
Évaluation du lieu : 4 San Francisco, CA
I admit I was worried after reading the only other review, but we had to go for the convenience of it since we only had one day to ski. The staff was very helpful and friendly, including changing out ski colors for my daughter(she didn’t want pink). Of course it is not inexpensive, but I thought the service was fine — brand new equipment at the beginning of the year, and several stations to help customers. It was a slow day, so not sure how things might work on a holiday weekend, but I would give them another try.
Stephanie L.
Évaluation du lieu : 1 Berkeley, CA
Our recent experience at True North/rentskis.com was truly suboptimal. The staff was inept, completely disorganized, glacially slow. We ordered and paid for our ski gear ahead of time, giving sizes, ability levels etc. When we arrived at the store, there were 4 – 5 employees there and 1 person ahead of us. While getting fitted, boot sizes that were supposedly«unavailable» would be subsequently«found» by another staff member. We had to fill out paperwork multiple times, despite giving them a full printout of our preordered gear. 1 ½ hours later we finally walked out with(incorrectly sized and fitted) ski gear. Just to top it all off, when we got home, a phone message greeted us telling us we hadn’t paid for the(prepaid) gear. A huge headache beginning to end. Other locations have been fabulous, of note the one in Berkeley, has superb staff. Don’t touch this location in the Ritz with a ten foot(ski) pole.