Verizon

The absolute WORST Verizon store on the planet. The workers in there are horrific. They have absolutely ZERO customer service skills. There was one man in particular, I’ll call him «J» who hadn’t a CLUE how to transfer a number between accounts. This is an extremely simple process and he wouldn’t do it saying it was illegal. Both accounts were in MY NAME! His solution? Give me four lines (yes, that’s right, sign me up for four lines), cancel two of them and pay the cancellation charger (of $ 350 each, equaling $ 700) to get the number that way. Unbelievable. I walked out, walked over to the Apple store and had my new phone with my old number in literally 7 minutes. AVOID THIS STORE AT ALL COSTS! You’ve been warned.
Zero stars if possible!

I wish I had read these review before i dealt with particular verizon retailer — and others as well — but I never got a clear story about how to fix my phone, charges I found hard to justify and outright lies. When I called corporate about activation fees they explain I could have done it myself. Ching $ 100. Moreover, I had insurance and when I asked to have my phone fix, no one could bother to tell me, or explain the process. More Ching. Each retailer makes up their own rules and the consumer is at risk. If you have to make a purchase, please go directly to the real Verizon — not a third party — otherwise you have no recourse.
There should be a no rating.

DO NOT BUY VERIZON PLAN.
I am extremely disappointed with Verizon Wireless and everyone should be aware of the experience I am having with Verizon. Verizon has repeatedly allowed others to fraudulently use my name to buy phones and add plans to my account. And when I called to report the fraudulent charges, Verizon repeatedly failed to cancel the orders. Also, I’ve been charged for plans that I didn’t use. When I ask to speak to the supervisor, I am placed on hold and then disconnected. After multiple attempts to talk to someone, I gave up and ended up paying over $ 250 for a service that I didn’t use. I’ve tried walking into the Verizon store to complain but I am told that they can’t do anything and that I need to call Verizon Wireless. When I call Verizon Wireless, the rep tells me that there is nothing they can do and that I should try talking to someone at the Verizon store. When I ask to speak to their supervisor, the calls never go through. Verizon’s customer service is horrendous and I am appalled that they allow random people to buy phones and plans using my name without verifying their identity. I will be filing a police report and anything else to prevent any additional fraudulent activities but I also want to inform the public so that no one else has to go through this awful ordeal. STAY AWAY FROM VERIZON WIRELESS because they allow others to use your identity to purchase their products and do not take any responsibility for it.

If it were possible to give this place zero stars, I would. I came here twice to get the new iPhone. The first time I was with my dad, who is the head of our family plan. They were out of the phone… Fine.
The Staff told me I could come back later without my dad, and when I did several months later, they told me they couldn’t sell me a new phone because the head of the plan wasn’t there. Knowing the pass code, calling him, nothing would make a difference, they said, short of my dad hopping in a car to come to the store. My dad lives an hour away and it’s not possible for us to sync schedules multiple times just to give Verizon money for a phone! If their single plans weren’t so expensive, this wouldn’t be an issue, but I save like $ 20 a month by staying on my parent’s plan.
The staff was totally unhelpful and didn’t offer any solutions. Literally they just said «Sorry you’re not on the plan.» So I asked a bunch of questions, like how I could get on the plan, when I could call to speak with someone about getting on the plan, etc, and was met with silence and rudeness. When I said, «this policy is really inconvenient,» the staff told me to «have a nice day.»
Wow. No apology. No acknowledgment. Nothing.
UPDATE: My dad called the head of the verizon store in our town and got him to call this store and do a one time override to let me purchase my phone. So I guess there was something that could be done, huh?
Anyway, I arrived AGAIN and purchased my phone, and the sales clerk (a guy who looked like K-Fed’s sad older brother) asked me if I wanted to purchase a case. I said no thank you. He said, «Are you sure you don’t want to rethink that?»
Seriously? After making me wait 45+ minutes and being entirely unhelpful, another person at this store is going to be inappropriate and rude? Really?
I wanted to say, «Are you sure you don’t want to rethink all of the life decisions that led you to working at a Verizon store?»
But instead I just sucked it up and saved it for this review because honestly, at this point I was already late for my friend’s birthday lunch and I just wanted to be out of there.