Mark’s Ace Hardware

I’ve been in here a few times over the course of moving in (needed keys, light bulbs, paint, etc), and every single time multiple people have asked if I needed help and everyone seemed genuinely cheerful. It was great-​I kind of want to go back just to hang out!
If you’re looking for rock bottom prices, this is probably not your spot, but if you want to support a friendly, local business, I’d check it out! They actually sometimes have really, really good deals on random things, so if you stop in you might find something to stock up on.

I have to give 4 stars because I’ve only had one bad experience. I went to get a copy of my house keys and in short they changed the entire design of the key so I got locked out of my house lol.
Besides that I compare all other stores customer service to this Ace. They continue to have the best CS I have seen in a long time. Which is why they had no problem apologizing profusely and giving me my money back for that key.

Great place to go for most of your hardware needs. I like as soon as I walk in through the doors one of the employees is asking what is it that I need help with today

I have found myself at this location multiple times over the last several years. After I go to Home Depot and Lowes to get treated like crap; without getting help; I end up at Ace. The prices are more here; however, the customer service is always good. They spend their time to help me find what I need or at least try to find something that will work, when it comes to finding something that is not quite the right match. Staff actually smile and treat people like customers. They always make me feel like my patronage matters. I’ll pay higher prices when it comes to getting someone with a helpful attitude.

This used to be «Al’s Ace Hardware.» Al sold off many of his stores years ago. This is now Mark’s Ace Hardware and has been for quite sometime. It just took a while to convince Unilocal Managers that that was the case. Here is my review (under Al’s Ace Hardware) that I made when it was actually Mark’s. Did you follow all of that? :)
If you want cheaper prices in general, then go to a big box store like Lowe’s or Home Depot. If you want real assistance and items that those other two stores do not carry, then go to an Ace Hardware store.
Ace’s prices are a little more expensive, but in most cases, not that much more expensive. If you are not going to be purchasing in bulk, I guess you will have to weigh whether saving a couple of bucks is really worth the drive to the big box store. At the big box store you walk for what seems like miles inside to find what you need and you spend more time in there doing that. Ace is small and comfortable. Then you may spend more time and walking distance trying to find someone to help you. (I find Lowe’s a little better than Home Depot in this regard.) At Ace, it is never a problem. There is always someone nearby than can and is eager to help.
Ace is the only place that I can find specific bolts, nuts, nails, screws, washers, connectors, hooks, etc. etc. sold individually. You can’t at the other places. Ace also carries Craftsman tools.
Hey, and as a bonus, grab yourself a free bag of popcorn to munch on while you are shopping there!