McDonald’s

Customer service doesn’t exist in this place, especially at night time. Waited forever for someone to come on the intercom and when they finally do, he says «what do you want?» with annoyed voice. Everything I tried to order either they don’t have it or takes at least 20mins to make. This lazy a$$hole with bad customer service lied so he doesn’t have to make anything. Drove off without ordering anything and wished I never stopped here.
Do yourself a favor and skip this dump especially at night. go the next exit (Ina) and order at JACK IN THE BOX. The staff are more friendly, good customer service and they actually have what I wanted to order! Imagine that.

The worst experience I have ever had. When I finally got my to go order, I made the mistake of not checking it. Got all the way home and had to turn around and go back. This was on 2 December, 2015 at about 7 am. The man behind the counter thought it was funny and asked me if I wanted him to fix it. I said no just my money back so I could go to Dunkin Donuts or Burger king for competent service. When I was leaving he YELLED at me to «have a nice day». I will NEVER patron your business again regardless of location and I will tell ALL my friends. By the way, it would not hurt them to clean up even a little. The franchise owner needs to get involved.

Probably the worst McDonalds in Tucson. The window people seem bored and not want to work. I stop here sometimes in my way home from work because it is the last place open before i get home. Every time, they tell me they are only taking cash and only serving breakfast. What place switches to breakfast at 3am. One time I got there at 2:45am just so I could get nuggets and fries but no, breakfast only. If this is policy, then it’s a bad one. Also the food is dry and tastes like its been sitting out too long. I ask for fresh and they tell me sure but I’ll have to wait 15 mins. I really think they just don’t want to be bothered.
My advice is to stay away from this location if you go out at 3am.

constantly forget food in the bag, long waits, breakfast is to be avoided at all costs!!!

Don’t bother stopping here. This is among the worst McDs in the Tucson area. Monday, 7÷82÷14: Fish sandwich patties that had been held so long they were barely still warm, one basically inedible served swimming in tartar sauce. I’m pretty sure they wouldn’t have been at an acceptable holding temperature, so maybe we’ll get sick as a bonus. Cold fries, placed on our tray by the shift manager himself. When we asked for replacements, they said they would be right out, they never brought them out. Incredibly, the employee who was on break while all this transpired was the only one who ever thought to ask us about it!
Edit: It turns out they had a reason to be giving away all that tartar sauce. My wife was sick for two days. Stay far, far, far away from this location.

Tuesday May 6^th was National Teacher Day. If you remember it was advertised on TV and radio stations in Tucson that McDonald’s would give teachers a free extra value meal. Teachers only needed to provide an ID OR a paystub.
I decided to stop at my neighborhood Mc Donald’s at Cortaro Road and I-​10. I have been a customer at this McDonalds’ for 21 years. When I arrived at McDonalds’ I was greeted by a very pleasant young man behind the cash register. I placed my order and told him that I am a teacher. The smile on his face grew, he thanked me for being a teacher. The young man called the manager for the promo code. I handed the manager my district issued ID. This is the ID I am required to wear at school, and present at other schools and district functions. My ID is issued once by my district and is not reissued unless it is lost or stolen. The manager looked at my ID and told me it was too old, it was issued to me in 1999. I have been a teacher for 25 years. Prior to 1999 my school district did not issue teacher IDs.
He asked me if I had a paystub. My paystubs are issued electronically, I do not print them. Frankly, the advertisement was ID OR paystub. Since I had the proper ID I didn’t think I needed my paystub. At this moment the manager of my neighborhood McDonald’s, at Cortaro Road and I-​10, became the authority, with detailed knowledge of the policies, procedures, and inner workings of the school district by which I am employed. According to the manager I should have an email with my paystub attached to it. My district does not issue paystubs via email. The manager said to me «you have to understand that when we did this last year a lot of people said they were teachers and took advantage.» I was completely humiliated and embarrassed by the manager of the neighborhood McDonald’s, I have been doing business for the last 21 years. The McDonald’s located at Cortaro Road and I-​10. I politely said thank you and left the restaurant.
I immediately called the corporate offices of McDonald’s and filed a complaint. McDonald’s corporation has not responded to me. I called Gray Management the franchise owner of the McDonald’s at Cortaro Road and I-​10, I left a voice mail. I was contacted again by the manager of my neighborhood McDonalds. During our conversation he was arrogant, condescending, and unapologetic. The conversation added insult to injury. He told me, «You need to understand that this is a security breach.» He followed that statement with, «You are the only teacher we had a problem with.» Perhaps I am the only teacher whose ID he so closely scrutinized. I would like to add that I spoke with two colleagues who stopped at the same McDonalds, used their district issued ID that is as old as mine. They were not interrogated and not have a problem. I told the manager I wanted to speak with Gray Management, franchise owner of the McDonalds at Cortaro Road and I-​10. The franchise owner has not returned my calls.
This is not about a $ 3 dollar sandwich and a cup of orange juice. This is about the customer service I received at my neighborhood McDonalds. The one I have stopped at for late night snacks, quick meals on the way to work and activities, or just because my children wanted a treat or happy meal. I have been a loyal customer at the Cortaro Road and I-​10 McDonald’s for 21 years.
As a teacher I have served students and families in Tucson and the state of Arizona for 25 years. I was embarrassed and humiliated by the manager of McDonald’s on a day when members of my profession were to be celebrated. Sadly, I’m not, «Lovin it.»

I got a rubbery egg this morning. Yellow on one side and orange on the other. I went up to a manager to get a new egg. I got it after having to produce the bad egg. I was offended that she didn’t take me at my word.

Just an update that McDonalds at Tucson, Grey Management, called and left a message. Also, got a response from them at a corp level. So that was nice and good follow-​up. Feedback is still, work on getting it right at the window.