Shaffer Dry Cleaning and Laundry

If you like high maintenance dry cleaners with very slow turnaround, as well as lost items and a complete lack of any communication, then Shaffer Dry cleaning is for you!
My very first (and, consequently, last) time I have ever used Shaffer dry cleaning was through my work. I sent a military jacket, two blouses and two dresses to be cleaned. Their turnaround time is supposedly within 3 to 4 days, but over a week later, when I didn’t receive any of my items, so I called.
The lady that answered the phone looked up my order but couldn’t find it anywhere (alarming, to say the least). She put me on VERY long holds several times. After HALF AN HOUR (not exaggerating — I started paying attention to how long I was on the phone after what seemed like a very long time), she finally found my order and said that none of it had been processed, because two of the items needed a release since a dress was black and white, and the two blouses were white with attached sequins.
I asked why they had not called me — why did they wait for me to call them? I had no idea they needed a release — so I gave it to her, but said I needed the jacket back ASAP. She didn’t have an answer for why they didn’t call me to get the release, but promised to have the jacket back on the very next delivery (they deliver 2x/​week to my work location)
A week later — not kidding — I finally received my jacket and one of the dresses back, but, where were my two blouses and the other dress? Oh — they were still at the dry cleaners waiting for a release from me — again! Apparently nobody knows how to communicate over there, and so I had to give a SECOND release to the guy on the phone. PLEASE DRY CLEAN MY CLOTHES, YES I WANT YOU TO DRY CLEAN MY CLOTHES. YOU ARE A DRY CLEANER AND I SENT THEM THERE FOR YOU TO DRY CLEAN. PLEASE, PLEASE PLEASE?!?
I finally received my last items at the next delivery date — over two weeks after I had sent them in.
No apology, no discount even! I paid full price for this service. They have continued to email me, despite me asking several times to be unsubscribed (they don’t have an unsubscribe option in their automated emails, I asked over the phone and through email) so I’ve finally just marked all of their messages as junk — because that’s what they are.
Good luck to you if you decide to use them — I hope you have a better experience than what I had. Me? I’m voting with my feet and going elsewhere!

I’m not big on giving one star reviews, but this will probably help a lot of people.
I showed up in Tucson for a birthday, & spent some now wasted money, on an outfit.
Before leaving Arizona, I decided to get the clothes I had just bought, dry cleaned, so I can go home with all clean clothes.
Not only were they closed early (w/​other very angry patrons outside) the following day when I came back, was even worse.
You did not dry clean my clothing, you washed it, and not only did you wash it, you washed it in hot water.
My jeans, & my shirt came back faded; not only that, but also a few sizes smaller.
I didn’t need the explanation (that was bogus) on how my 3 day old Levis, that I had worn once, were faded, & the legs could barely fit my arms. I dry clean my pants on a regular basis, & that has never happened after one cleaning.
Not only did I not get my refund, I had my clothing ruined, & both times I showed up, someone else was there with a complaint.
Find a small local dry cleaner, & avoid these chains; my clothing got ruined, my money was wasted, & it burned a lot of my time.

I had my dry cleaning delivered for the first time from Shaffer today, and was missing three items from my order. I called right away and explained that I was traveling for a job interview in one hour, and needed the other pieces to my suit. The owner called me, and told me and said she would deliver the missing items personally. Within 25 minutes she had dropped them off at my house, and I was able to catch my flight, with a perfectly dry cleaned suit.

Don’t show up here at 7am on Monday morning… because they won’t be open until 7:30.

The service I received at Shaffer Dry Cleaning was outstanding! They exceeded expectations. My clothes were well pressed and cleaned in a timely manner. The staff was very pleasant and bubbly. I highly recommend them for your dry cleaning needs.

Don’t take any expensive clothing here as it is a gamble and might come back with black stains. I took my dress shirts here and picked them up with black grease stains on the sleeves, can’t wear them now. Thanks Shaffer, no one in the medical community I know will ever use you. I hope this post will help others in avoiding the same experience.

I had a difficult experience with Sparkle Cleaners & decided to try Shaffer since it was across the street from my local bar.
Not only did the gentleman behind the counter offer me a discount, he also signed me for complimentary VIP home pickup & delivery.
That’s customer service.

This dry cleaner is notorious for loosing clothes, not handling the clothes in the manor in which the should be, and flat out ruining items. I had a friend whom was employed by them briefly and he was amazed how the company managed to ruin, loose and mishandle clothing. They also treat their employees with utter disrespect and I’m sure that this may have an indirect result on why so many things are ruined or lost. Sure those employed by them hardly care as its has to be a trickle down effect. My fiancé brought in shirts to be laundered. 10 of them I believe and 7 of them came back ruined. I had told him to go down the street to Sparkle Cleaners but he got the two confused and went there (he hasn’t been in Tucson very long). Well now he is paying the price. We are waiting on a call from the owner about compensation and have not heard a thing. Don’t waste your time and pay these people to ruin your stuff!

I was in a major bind and took my item here. The girl working the front counter went above and beyond for me, to make sure I’d have my pants back in time.
I truly appreciated her doing so.
Additionally she was polite and professional.
The price was reasonable too.
It was done on time, was a good price and with good customer service. That works for me!

Well, first my shirts were wrinkled and my pants looked like they had not been cleaned let alone pressed. Prior to wearing any of my clothes I am going to have to iron everything. Luckily, this was a test run before I took my suits in. I will not be going back.
They got two stars because they had my stuff finished on time.

I had the most horrible, and appalling experience at Shaffer’s Dry Cleaning. I was treated like a criminal, literally.
When I picked up my silk blouse, there were several small tears under the armpit. The company took it upon themselves to have the set in deodorant stains removed. Which I appreciate but in the process they over worked the fabric and torn it. When I picked it up there was an itemized description of cleaning that had written on it «sorry».
The manager said that since the silk blouse that they torn was unrepairable, they would reimburse me the amount to replace it. She stated would pass the claim along to the GM and owner since the amount was greater than she was authorized to give. After 2 ½ weeks I called the GM, regarding the matter. He stated that the check would be ready for me to pick up today after 1:00pm and would be in the amount of $ 110. When I got there the gentleman I was told to ask for regarding the check had no idea what I was talking about. After a moment I was given my shirt and a check of $ 39. I told the gentleman this is not what was discussed or promised. I then spoke to the owner, and after much debate, I said this was unacceptable, and I was going to take it up with the BBB…
She then told me and I quote, «Fine I will write you a check for that amount, but I don’t want you ever coming in here again, or to ever step foot in this store. THIS IS AMERICA! I am going to call the police and have you escorted off the property! YOU BOUGHT THIS AT A THRIFT SHOP!»
First off why she thought I would ever come back is beyond me and second, I did not purchase this blouse at a thrift shop, it was purchased at JCrew at full price, and I have the records to prove so.
The Owner then walked out behind after giving me the check (which was unsettling) asking «what kind of car do you drive?» followed by «Leave! The police are on their way!!»
I highly recommend not doing busy with this company. Its nice on the outside, but a real dumpy place inside.

Still doing a great job. No problems and my clothes look great!

Shaffer’s managed to lose the one item that I took here. They told me they would have the manager call me to arrange to send a check for my lost item, but I never heard from her. It turns out that my skirt had accidentally ended up with someone else’s dry cleaning. Fortunately, that person was honest and responsible and returned it to Schaffer’s. To their credit, they promptly called me to let me know that the skirt had been found, but then charged me full price despite this entire debacle.
I won’t be back. I’ll be going to Garcia’s the next time I need dry cleaning.

our go-​to place! very quick & cost-​effective. they send stuff out if alterations are needed, so wouldnt recommend for that, but great for basic drycleaning & down comforter washing!

Do NOT go here! I heard they were eco-​friendly and wanted to try them out — I am extremely sorry I did. They lost the belt to my dress and ripped the inside of my suit jacket among other things. I would have been better off sticking my work clothes in the washer at my house. When I called to try to get my belt back, they said they had no record of me going there, even though they were able to pull up my information from my phone number. If you like your clothes even a little, do not trust them to this cleaner.

I recently visited Shaffer Dry Cleaning to get some inexpensive curtains hemmed by their tailor. Hemming curtains is about the simplest thing that you can do with a needle and thread: you cut the curtain to just over the appropriate length, then sew a single line of the cloth back on itself. I’d have done it if I had a sewing machine.
Imagine my surprise that the tailor took 2.5 weeks to accomplish this feat, and then charged me $ 45 for what must have only taken about 10 minutes of her time. The worst part of it is that she didn’t even sew the curtains to the same length, one was 1″ longer than the other!
I’m glad that I didn’t bring a piece of clothing more expensive to her before discovering her ineptitude at clothwork. Look elsewhere.

Best service!