Stover Rachel MD

Dr. Stover on her own is a competent enough physician, it’s her office staff that needs improvement. Even if you’ve been there the week before, they won’t remember who you are, you’re just a number. In the last 3 weeks I’ve been asked 3 times if I want a flu shot (which I had at their office in November.) I would think that would be on my chart and in their computer system. They are also rude, curt and argue with each other in front of you. On multiple visits I have witnessed her office staff argue with each other at the front desk in full view of the patients. Highly unprofessional in my opinion. My last visit for my physical, I was on time, they took my vitals, had me change into a hospital gown and I was informed the doctor would see me next. 45 minutes later, Dr. Stover finally showed up. She didn’t even know why I was there. I said «my physical». Shouldn’t that be on her chart? I told her how long I’d been waiting and she was shocked and immediately said, «I didn’t know you were here, I saw the patient after you.» Not my problem and hardly an apology for negligence on her staff. I expect her staff to do their job properly and let her know I’m there. She told me I should tell the office manager Sherry. I gave her a look. That’s really her job. It’s not my job to scold her employees for not doing their jobs properly. She even said, «Maybe I should say something.» You think? They rushed me through my physical and out the door with nary an apology.
I then called back the next day and spoke to the «manager» Sherry. And while she said she was very sorry I was forgotten about and left waiting half naked for 45 minutes all she did was give a string of excuses– how the room should be flagged and the assistant did, but someone else took the flag down, blah blah blah. I asked for another appointment to finish my physical, I wanted to talk about my meds which Dr. Stover usually does and she told me I would have to pay for another appointment. Wow, really?! I wish I could say this is a one time occurrence. It’s not. I have had continual problems renewing prescriptions with her assistant. When I leave a voice mail I usually have to call again because the assistant never returns your calls in a timely manner. One time her assistant even said you didn’t leave your full name so I didn’t call you back. I informed her I had (twice– once at the beginning and once at the end, along with my phone number.) her first reaction was to point a finger and blame me, the patient for her incompetence. My pharmacy has had to fax refills multiple times because her assistant/​staff do not respond to their requests. It usually takes them 2 or 3 tries. This usually means I am often out of meds due to the slow response from her staff. Needless to say I’m looking for a new primary care physician and unless you want to be treated like dirt I advise you to look elsewhere too.