Big Orange Bubble Tea

This place is okay if you’re really craving bubble tea, but if you want good service and more options I’d go somewhere else, preferably a real shop.
I’ve been here plenty of times and they never seem to want to do their job or be nice to the customers. But when I’m just craving bubble tea I ignore it, but like I said, real shops are much more friendly.
My last visit in particular is what really got to me. The cashier was rude, didn’t make sure that there was straws, once I told her she got them but there was a bunch of nasty wrappers left. But I don’t entirely blame her for it, it’s what happens when you’re the only one working at a kiosk. And on top of all of this, she got my order wrong. I ordered a green tea ice cream bubble tea with lychee jelly but she didn’t add it. But I just wanted any drink at this point so I left.
I gave it three stars because it isn’t the most Terrible place, and it does satisfy cravings, but isn’t the best either. If you have the time to spare just go to oasis instead.

One of the patterns I do when visiting Southcenter Mall to run my errands is getting boba at Big Orange Bubble Tea. Their small kiosk is located somewhat hidden on the outer part of the food court area on the second floor of the mall.
I typically either get a Taro slush or Rainbow (a mix of fruits) with boba here. You can opt for a regular size or upgrade for a larger size for about $ 0.50 more (exc. tax). They also charge $ 0.50 extra for boba/​jelly toppings, too. Their boba drinks are ok to satisfy my constant craving for boba, but it is not anything to rave home about either.
What’s consistent about Big Orange though is the seemingly ok-​to-​bad service mindset of the people who man the kiosk. They seemed annoyed and not as pleasant to place your order with. Honestly, I don’t have many choices other than to go to another place in the mall that’s slightly even more hidden than this place is… so I typically ended up getting my boba fix from here if I really craved it. If I had a choice, especially when there’s a long line + moody faces of cashier/​boba maker, then I sometimes just simply opted out of getting anything from this place completely.

Horrible placement, horrible location, directions unclear, went to speckled frog instead. Origanlly was going here with my friends, (5) but, you lost 5 customers. Again, horrible location.

Oh my lanta,
How delicious my bubble tea was!
I was craving one of these, and walked through the entire mall to get to it.
I asked what the most popular flavor was, and was told the Taro bubble tea, so I tried it out-​tapioca included.
A sudden burst of flavor in my mouth! Gosh, so yummy! Highly recommend!
Gave it 4 stars because of its location in the mall (inconvenient) and the customer service could’ve been better. Smile ladies, show some enthusiasm!

I have their app where you scan a QR code for a buy 10 get one free drink deal. I bought three drinks today, and all I got was a QR code for 1 stamp. When I got my drinks, I had let another employee working know that I had bought 3 drinks, but only got one stamp. Her reply was «you can go to the front and get it.» There was a long line because it’s a Saturday, and I didn’t want to be rude by cutting others in line. I had to wait 15 minutes to order, and I wasn’t going to wait another 15 minutes in line. Their work area is so tiny that she could’ve reached into the drawer herself, and grabbed the QR code for me. I’m never coming here again. You practically have to spend $ 40 just to get one free drink, and they can’t even give you the right stamps for the amount of drinks you bought. When I had asked for the QR code in the first place, the girl already looked annoyed. I was not going to ask for it again. If you’re too lazy to do your job, then don’t offer the app, or find a new job. There are two more bubble tea places in the mall. I’d rather go there. Goodbye Big Orange.
Update:
I met the manager the other day, and had told him about the incident. He was very apologetic about it, and gave me a QR code for two free drinks. I love it when management cares about customer satisfaction. For that, I bumped them up from 1 star to 4 stars.

Im a regular to this place and i love their milk teas but these last couple of time really made me mad. I had to wait in line for 30min+ for them to even take my order. They cant seem to make the drinks and take orders at the same time. They just have to keep us all waiting in line, losing many customers in the process. And now they lost one more. Me. Something really needs to be done about how they run the place or im not coming back! They also need to fix the problem of them always running out of tapioca. They should always have enough to get through the day. Idk who is managing this place but he/​she should be fired. I hope something will be done about this

Slow service. Messed up our order and was missing a drink.
Near where the drinks are picked up, the closest sink you can see over the counter is gross and not clean. My drink was covered in syrup and I had to use a handful of napkins just to clean off my cup from all the syrupy mess!
Methinks not. Never again.

In my opinion there taro boba tea taste like shit. I have never tasted anything this awful before the boba tea did not taste like taro at all and it had a minty flavor to it. I do not recommend coming here if you are a fan of taro boba tea this place will disappoint you.
–Edit
I went in for a drink on a Monday and decided to try the place again because a friend said that there services improved and the women with the glasses was really helpful decided what drinks are really good since I always get taro and she was very polite and helpful and made my drink really good how it was suppose to be made.

This place sucks. When I bit into the tapioca pearls all I got was hard, gross powdery gunk in my mouth. The milk tea and the flavored green and black teas just taste like artificial syrup. Also, the workers are rude. I mean… You work at a boba kiosk/​stand. In a mall. You can’t be THAT self-​righteous. Ha! C’mon.
So basically: ⁰⁄₁₀ milk tea, ⁰⁄₁₀ service.
Why come here? That’s right, don’t.

Workers here are RIDICULOUS. The other day, 3 girls are behind the counter, sitting on stools, playing with their phones. I walk up and then all of a sudden they’re cleaning/​restocking. I ask one of them if I can order a drink and she says, «We’re on a restocking break». There’s 3 people working, this place doesn’t stagger breaks? I’d give NO STARS if I could!

Came here a couple times this week because the guy with glasses has been nothing but nice and helpful to me :) Been seeing a lot of new faces lately. He told me about the app to collect points and even sold me a cup with just tapioca! lol.
PLEASE…PLEASE, tie up those long hairs! If your hair is longer than your shoulders or a couple inches less than that then it needs to be put up. I work in the food industry as well! I don’t want to end up with a hair in my drink or in anyone else’s!

I don’t know what the deal is with this place. When they first open they had outstanding service and bubble tea. Now the service is terrible and something is always wrong with the equipment or ingredients. I have tried several times to order tea and they always have an excuse or are too busy with their phone. It is disappointing to see this place get complacent and value distractions over basic customers service principals. If I wrote this review 1 year ago I would recommend the coconut bubble tea, but the service and organization of this place is bad enough to drive you elsewhere.

The bubble tea is okay here, nothing too special, and the service I received wasn’t the best. The cashier that rang me up was friendly and had a beautiful smile, however, when I got the the pick up side, the girl that was making my bubble tea straight up glared at me. Okay, not the best first impression on her. Then, when my friend and I got our order, we ordered one drink with no topping (we got three drinks total). The girl pulled out the bucket of big straws from behind the counter, i reached to grab three straws and she said,” you only need two, there are smaller straws here.” Which I find was super rude. Uh… I don’t need you to tell me what straw I prefer with my drink. One last thing that bothered me was her hair was down… Yeah, she was making my drinks with her hair down! I can definitely get better service else where, I won’t be returning.

I love this place! Their taro slush with tapioca is my favorite. However, it’s a bit pricey for a place that doesn’t use fresh, organic/100%pure ingredients.

$ 6.33 for juice! I never paid for a drink that was $ 6.33 unless it had alcohol in it.
I wanted straight up pineapple juice but the employee said that they don’t have pineapple juice unless it was pineapple with apple juice or pineapple with orange juice. Okay whatever.
What I should really have done was walk away. I had two chances to walk away. The first opportunity…
1.) Being told that they don’t have pineapple juice (I should have walked away)
2.) Fresh fruit wasn’t being used (apples that were not freshly cut but appeared old, bruised, and brownish) and frozen pineapples sticks. Yeah, it looked like long frozen cubes of pineapple flesh. I should have definitely walked away but I was 100% in it already
Okay, I told her I’ll take a large pineapple with apple juice. I think I also got charged for ice.
What I ended up getting was mainly foam, some apple juice at the bottom of the cup and what I was expecting was you guessed it, pineapples! Well my tongue did not taste any pineapple flavor.
I got shafted. I think it would have been okay if my tongue tasted some alcohol but instead I got a lot of foam and a lot of air inside my $ 6.33 cup.
Employees were polite and the wait wasn’t bad but I think next time I’ll just buy some pineapple juice at the supermarket.

I’m addicted to the rainbow slush!
I don’t know what they put in it but it’s amazing. It doesn’t matter if it’s hot outside, cold, day or night, a rainbow slush is always perfect for breakfast, lunch, dinner or dessert.
They have boba teas and smoothies on the menu too, but I haven’t bothered to try any of them because the rainbow slush is so darn good. Go buy one right now!

I was thirsty after dropping some dough shopping for clothes at the mall and was feeling like some good ol’ bubble tea. I got the honey milk black tea with boba. I actually liked it-​the tea was good and the boba was really soft & chewy. They also have fresh fruit smoothies. It’s located in the food court. Service was pretty slow as there was only one person working at the time I came. I would come back for some bubble tea when I’m in the area.

They have many choices for bubble tea, smoothies and fresh squeezed juices. It’s conveniently located by the food court. We’ve been here a few times and the drinks have been good. It can be slow if there’s only one person working. Prices are comparable to the other bubble tea places in the mall.

The service here is great! She was so kind, friendly and quick with our drinks. My sister and I got a regular milk tea and a honey milk tea. The regular milk tea was great, but the honey milk tea was a little too sugary for my taste.
I also recommend that you check in through Unilocal and facebook to get great discounts from them!

Big easy menu to follow, if you have questions one of the pretty ladies will tell you what you need to know. And the cheapest and fastest boba tea I have had so far.
Amanda helped me out in differentiating fresh fruit from fresh fruit smoothie. So basically fresh fruit is «fruit slushie» and the other has dairy. How easy is that? Anyways, I ordered the pineapple watermelon fresh fruit. By the time I walked to the end of the counter they were done making it! Impressive.
I like my boba chilled and a bit chewy so they passed the test! I would give them 5 stars but my boba tea was not filled to the top and there is no punch card here, so it is just one of the very few cons of this shop. Other than that I will be back!