Kohl’s

I love Kohls. I do. But this shouldn’t be considered a Kohls. All the Kohls stores I know are well organized, have helpful staff, and are a pleasure to shop at. But I was very disappointed with this location. I was in the shoe department for 30 minutes attempting to find my way and I didn’t even see a single employee walk by… Let alone offer to help me. Which I needed desperately considering each display shoe I was interested in was nowhere to be found when I began looking for my size on the shelves. The clothing sections were very messy also. If I was looking for a medium in something and I reach for the hanger marked «M» I would pull out an «XL» on an «M» hook… Every time. So frustrating. I walked out very quickly feeling defeated and bummed. I love Kohls. I will have to find another one father away from home to save myself the headache.

Horribly disorganized, way overpriced for what you get, and hardly anyone working here. Add to that the obnoxious music they play too loud and you’ve got a store I never want to go back to.

Saw a jacket online listed for $ 29.99. It was also listed in stock in store so I went to try to find it to try it on. Walked in the door and was bombarded by like 3 clerks. They must have been slow because I hadn’t even stepped in the door for 2 seconds and was being asked if I needed help.etc. Geez, slow down people. Not everyone needs help. If i need it, I’ll come find you. Anyways… found the jacket and sorting through a heaped mess. Took it to a price scanner to be sure, and it rang up as $ 79. Was such a bummer. Don’t understand the huge price difference from online and in store. I did not buy the jacket and left empty handed, and then was harassed on the way out too. NO, I don’t need any help thank you!

This is the most disorganized Kohls I’ve ever been to. Nothing is in the right spot and since everything is marked up to compensate for sales listed on the tops of the racks you don’t know what the actual price of anything is. Now when I get Kohls coupons I shop online, it is just not worth the trip.

Literally the slowest cashiers in the world. There is always a long wait anytime I go and it’s most frustrating. I would stay away. This is the only kohls that I go to with such slow cashiers.

This Kohl’s has some of the worst customer service I’ve encountered at this chain.
It’s a complete nightmare to return or exchange something to this store. So much for their «No Questions Asked — Hassle Free» return policy. My fiancé and I came into exchange some jeans that didn’t fit him properly and it just seemed like we were bothering the employee since she couldn’t figure out how to scan the jeans back in (the tags had been removed). I told her I had my Kohl’s credit card with me and she interrupted and said that wouldn’t help.
She sent another employee to the jeans department to find some with tags and then proceeded to GO HOME. She told us she had to go and left the other employee to help us instead. Very unprofessional.
This entire process took about 20 minutes and all we wanted to do was exchange them for another size. Not worth it! Next time I’ll pay full price elsewhere!

This place is a mess. Luckily I only needed a jacket for a night time sporting event and found one here (retail price $ 200, with the email discount, $ 30+tax). Some of the workers were cool and not arrogant (as to be expected in entry level positions, or at least in California) so who knows– if you just need one thing in a rush, maybe this place will do you a solid also.

Kohl’s is okay nothing special. They’re prices average with the mall. Their quality averages with Jc Penny. As cheap as clothing is getting it doesn’t really matter where you buy it. Most clothing you’ll get about 30 – 60 washes before it starts to show wear and tear. If you think they’re too expensive then perhaps you should be shopping at second hand stores. Value Village, Ross or Salvation Army. Don’t just moan the price are too high!
Customer service at this location needs sever improvement. The cashiers and help desk are fairly decent. The rest of the store has very little customer service. You’re pretty much at your own for finding things in this store. Most of their items are imported and made in third world countries. If you pay attention to the tags, you can occasionally find decent made items.
I would and would not recommend this store. It’s all a matter of opinion.

I don’t know what it is about this Kohl’s, actually, I do. It is their understaffed poorly trained employees that make it such a chore to come here.
The down and dirty:
The store is always clean, the shelves are moderately arranged, the aisles are nonexistant in an attempt to fit more clothes and products in. The sizes will be out of order. Finding men’s dress pants will be a nightmare because it’s rarely folded or in order. The return/​customer service counter is located all of the way in the back left of the store — reminiscent of department stores of the 90s.
If you’re in a rush, I recommend using their website to do your shopping. Either that or make sure you are well fed, well rested, patient, and have something to read while in line.
The nitty gritty:
When asking for a sweater that was in an ad, the employee that I asked had to find another to tell her where it was, even though I found her stocking in that department. She didn’t know where featured merchandise was.
On a different visit, I asked if a different sized sweater was available, possibly in another loctaion, in a stock room, etc. I had to run through three employees, 2 cashiers, 1 manager, 2 RFC scanners to find out: «No.» The first two employees didn’t know how the merchandise was stocked, nor did they know how to use the scanners, and the second girl kept saying that the first sweet timid girl broke both of them. The manager finally swooped in, used the scanner and walked us back to their «Online Shopping Portal».
When we finally got back in line for the checkout, two of the three cashiers went on break. Leaving one confused cashier by herself with a long line. We went to the second cashier station with naïve dreams of getting out of there quicker. The line was longer, because the cashier had stopped to have a conversation with a customer after their transaction was done.
We were second in line.
It took 20+ minutes to buy a pack of socks and a single giftcard.
I think for my patience and sanity sake, I will be avoiding this Kohl’s in the future.

I just recently became a semi-​fan of Kohls. I enjoy shopping there, even if I’m just looking, because the store is packed with stuff…
The good:
*I really like the Rock & Republic line. I look for sales (this line doesn’t have deep discounts) because the clothes are on the expensive side.
*Vera Wang– every once in a while I find something awesome (her makeup, also sold at Kohls, is pretty good.)
*Lauren Conrad has some cute clothes– fuzzy soft cardigans and relaxed T-​shirts.
*Housewares? Excellent. I am in love with the Food Network microfiber dish towels.
The not-​so-​good:
There is one cashwrap (checkout) for the whole store. There is room for 2, maybe three, checkout people. About 90% of the times I have shopped here, there was one lone cashier. Bottom line: Kohls is ridiculously understaffed. You WILL wait in a very long line. I mean like 7 – 10 people, at any given time.
* I do see employees on the sales floor, restocking. They do not seem trained to answer customer inquiries (you’ll get a baffled look and hear ‘I don’t know…”) they are nice folks and it’s not their fault that they aren’t trained.
* the clothing racks are OVERLOADED with so many shirts and pants on hangers that it is nearly impossible to shop the racks, look for sizes and colors, without knocking a good number of hang other hangers and other clothing on the floor. I feel kind of bad when this happens, but Kohls– please don’t overstuff your racks!
*clearance racks don’t have a system for brand, price, size… you just have to check everything if you have time. As a precious reviewer noted, you do have to filter through the granny styles and the J – Lo sequined tanks, to find your treasures.

Not a huge Kohl’s fan… can never find any help (HELLOOOOOOOOO…anyone work here??) Prices are jacked up and then they have a big «sale». I know people who get incredible deals at Kohl’s but I guess I haven’t figure out how to play their game…

Kohl’s is a mini department store that I go to once in a blue moon when shopping for clothes. A lot of their clothes in my size are old grandma style or from the hood, and I’m neither from East LA nor ready to start wearing giant flowers all over my body. However, sometimes I find good pants, dresses and shirts for work, but I really have to look through every single rack they have to find them.
I’ve yet to see an employee on the floor. This time I interacted with a great cashier. I was all over the store from one side to another and never saw another employee. When I asked the cashier for help for where to find a wristlet, she wasn’t sure if they would be with purses or cell phone cases which were in 2 far different locations in the store. I found one I liked and it was the only one I found. They didn’t have any wristlets at all or they were very good at hiding them.
I needed to get tennis shoes but they had limited styles and they were still selling last season’s Nike’s. I had on my feet what was still on the shelf.
The parking lot is big and parking’s free.

Found some good bargains in the clearance rack of Daisy Fuentes and Lauren Conrad! Yes! However, I only give this store 3 stars for the lack of knowledge in their items. While I was in the bra section, I asked one of the ladies that was stocking up the area if they had any nursing bras. Her response, «What? What’s a nursing bra?» It was as if I was speaking a foreign language to her. So I clarified, «Maternity or nursing bras for mothers that use their boobs to feed their baby.» She still look dumbfounded. Kept on repeating that she never heard of such thing. Told her to forget it and went to ask a supervisor in the front. And… not surprise, she had a blank look on their face. Obviously, these people are clueless. Ended up ordering some nursing bras on the Kohls web page.

Kohl’s takes high-​pressure debt peddling to a new level.
Let’s see how short I can make this rant. I go to Kohl’s. They ask me if I want a Kohl’s credit card. I use my debit card. They decline it. They ask me if I want a Kohl’s credit card. I know I have the money. I show them I have the money (through the Chase app and text alerts). I call Chase. Chase says I have the money, and there are no problems with my card, and that there are no transactions coming from Kohl’s, the problem is with Kohl’s, they aren’t really running my card.
They call a manager. She asks me if I want a Kohl’s credit card. I explain my situation. She looks at my card to see that it’s a Visa so she knows who to call. I ask her to call Chase, it’s a Chase card, and they can tell her what I am saying is true (it’s not that it’s being declined, it’s that Kohl’s isn’t sending them a transaction). She calls. She says she’s sorry, the number she calls only deals with Kohl’s credit cards. I ask her to call my bank speak with them (like the decline asked them to).
She says, and this is what gets me, that she can only help me if I get a Kohl’s credit card.
I go to an ATM and use that very card to get cash, then return. ONLY because my wife really wants this item, and it is on sale for 50% off.
TO MY WIFE: Don’t bother to apologize, I am nothing but happy that I was able to get this for you. What happened has nothing to do with you, or the item to which you will soon be the delighted owner.
TO KOHL’S: You suck.

Typically pretty neat and organized store. Clearance racks can get kind of messy though. Always can find good sales here and usually they have extra coupons online or through email. They need to turn the heat down in the store though. Always too warm in there. Good customer service.

It’s a typical Kohl’s store but for some reason I hate the layout of this one and find it weird.
Messy but then again, it’s less than a week until Christmas so I can’t say that is really their fault.
Employees didn’t seem too eager to help but I wouldn’t be after dealing with most people that come to this location.

Went here yesterday shopping for Christmas presents for Mom & Dad. It was impossible to find anything in the store & even harder to find a salesperson on the floor. Found 1 person who was a vendor stocking shelves. Finally found one salesperson at the same time another shopper did. We both obviously needed assistance.
Store shelves needed tidying. Who makes such a mess of things???
One side of the store had 2 registers open with a long line so I went to the other side of the store where there was only one cashier with 3 people in line. Unfortunately the first person in line needed to have her receipt adjusted for her senior discount so we all had to wait til the manager came to adjust. I asked for gift receipts but they weren’t given so I too had to wait for manager assistance.
Sad thing is I saw lots of stuff in the store I would like to shop for but they are so understaffed I don’t look forward to shopping there.

Store manager Brian has no sense of customer service, does not care about your business and acts like a pompous jerk with complete disregard to patrons. Hope you never need any accomodations or help.

ehh… i guess. Not the best kohls Ive been to. Im expecting better costumer service from this location than most of the ones I’ve been to. But u wad totally wrong. The racks seemed like they were not organized well at all. I’m most likely not coming back. But I’ve said that many times before.

Sweet savings! Very clean and organized!

I love Kohl’s mainly on black friday though, the rest of the year Im not really here because its too pricey. But I do love their selection and low cost of the childrens clothing, forgot the brand but theyre good quality for such good sweat pants and all for my son. Most of the time this place is pretty clean and organized.
Love their kitchen section, its so wonderful. Lots of so many cool things that we dont need but want. LOL.
Overall, Its a great place to grab a gift, something for everyone pretty much!

I have a couple shameful secrets when it comes to shopping and Kohls is one of them. I discovered it about a year ago during one of my regular trips to the Nordstrom Rack (next door) and now I always have to pop in when I’m in the area. For clothes I like it MUCH better than Target, which is always picked over and crappy. Plus, the clothes at Kohls are always 30−60% every dang time I’m there.
And here’s where my shame shows no limits. Last time I was there I checked out the Jennifer Lopez clothing collection and was stunned to find how cute the stuff actually is. I’m also a big fan of the Lauren Conrad clothing! Wait, it gets worse… Remember Daisy Fuentes from MTV? Well, I’m not really sure of her relevance either, but she has an underwear line for Kohls and it’s the best underwear I’ve ever owned. I even went online and ordered a crap ton of it because the store was running low (apparently I’m not the only one who loves the stuff).
You have to kind of be in the mood to rummage around, but there are usually some well priced, affordable gems. I never leave empty handed.